I ordered a washing machine from Argos via their fast track pick up in store on Thursday. Got a text at 4pm to go and collect the item. My wife, 2 kids and I were amazed for them to tell me that we could not have the item as their lifts were broken. They have been broken for 2 weeks and still sent out texts to tell customers to come pick up their items knowing they are wasting their time. Since then I have spent about 7 hours of my time over 3 days trying to get my washing machine.
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