I HAVE USED ARGOS MANY TIMES , THE LAST TIME WAS JUST BEFORE CHRISTMAS . I HAVE NEVER HAD A PROBLEM WITH THE DELIVERY OF ANYTHING TO A LOCAL PICK UP POINT AND ALL STAFF ARE HELPFULL IN STORE OR AT THE PICK UP STORES . I HAVE ONLY HAD ONE ITEM FAULTY AN THIS WAS DEALT WITH WITH NO QUIBBLE AND MY MONEY WAS RETURNED