Sarah Carson
Hi I would like to raise my concerns/complaint about a delivery and was given the wrong information.... I ordered a range cooker from yourselves around 4 weeks ago I do have the order number on request, when ordering the range cooker it did say 7 days delivery I thought fabulous I’ll order it, till then it said 7th February which I rang up and tried to change the delivery address within the 7 days that said on your website, to then get told the reason your waiting that long is because of installation, I did say I only wanted delivery and they said no it’s included in what you’ve paid so I cancelled the guy who was meant to install my cooker I rang up on numerous of times to clarify that it is getting installed (evidence if needed) and asked for a note to be put on my file, the woman did say she has put a note on the file I rang up maybe a week later and different lady said yes it’s getting installed there is a note on your file, the day of the delivery the delivery company rang me and told me it’s not getting delivered in the four hour time slot as it’s to heavy so they need to do half of there jobs and then deliver the item, I asked specifically for the time slots as I have plans so there for I have to rearrange my plans, I also confirmed with the delivery company that it was getting installed for them to say no, I have family members coming from London as I have recently moved in to my own property, I did receive a text message of Argos saying my delivery will be delivered and installed on the 7th February, I rang up and argos said I’m sorry but you’ve been giving miss information on numerous of times in the 4 weeks I’ve been waiting for the cooker. The customer service I have received has been disgraceful, break down in trust and has left me feeling very disappointed I am now left with a cooker sitting in my garage waiting even longer for it to be installed. If I knew I had to wait this long without a cooker and feeling very anxious about this situation I wouldn’t of ordered from yourselves. Your complaints procedure is to write a letter and post it but no one could tell me when I would get a reply I would like this resolved, I have everyone’s names I have spoken to at Argos Kind regards Sarah Carson
4 years ago
Read Argos Reviews
Argos has a 2.7 average rating from 3,934 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial