purchased a rattan garden set, it came with the armchair missing, i didnt notice this until i had already made the main sofa up because it came in 3 boxes, get to the final box t notice the armchair was missing! finaly got through to online chat because you cant speak to them over the phone! they offerd me a crappy discount for the armchair or wanted me to take it all to pices and box it back up n return it! what a waste of a day! i only wanted a discount that would allow me to buy a chair of ebay to match the one what was missing! seriously need to let people ring up and sort things out the online chat is useless