Absolutely disgusting customer service. Still waiting since May 14th for refund for 2 ghost payments of £103.90 debited to my credit card. Charged 3 times for a phone. No result having tried to phone, email address just bounces back. Chat line absolutely useless. Directed to wrong departments, no result. Sent letter to head office recorded delivery. Still no response. Going to go into store now opened. Where next?
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