Beyond appalling. Phone help line always ends with prerecorded message "we're sorry, we're unable to help... use live chat". But live chat never connects, the number of minutes to wait never changes then emails with a blank 'transcript' of the conversation you never had. Also, the phone line always begins with "we're really busy at the moment..." - but of course they can't be busy at any time because the help line is not accepting calls. On another occasion, unrelated to the help line, an order was accepted, a delivery date given, a confirmation text sent and credit card debited, then a few days later the order was cancelled by Argos - no notification, nothing.