Terrible!Lordshill Southampton. Be warned this store not only happy to sale you damaged stock but once you take home and find item damaged in our case a £400 TV when taking back after only 24 hours not only did we get told it was our fault but no refund given. On asking to speak to management top trump played they called security!Made to feel totally guilty for goods that have been sold by this store in a not fit for purpose and then being blamed by staff /second staff member, can I add very aggressive in way she spoke to us (yes you know who I mean delightful older lady acting service manager)damage tv ourselves!We do not have xray vision to see through box and protective cover lovely staff at lordshill store so how may I ask you can we tell its damage until out of box.Amazing even after customer service said to refund you refused. So off we went home and called help line to be told yes we would get refund and to take back in store but be best to take to another store as some stores will refuse but we would find one to take tv back in the end!Am I missing something here ?Starting to think is there a limit each day a store can do refunds on goods ?Also how can staff be allowed to adjust the returns policy to suit them?Plus do they get special training on how to belittle and intimidate customers. I am hoping that at some point some one at Argos head office will take note of this and kindly address staffing issues at this store. Have shop at Argos for many years and never felt so embarrassed and made to feel a mug.If you want to get rid of your hard earned money then pop along to this store to day .As Argos Takes Care Of It !