04/05/20---- Ordered an under-counter Hotpoint Freezer with auto defrost, from ARGOS @£259.99 Along with Domestic & General Insurance commenced on May 4th 2020 - @ £22.99 I cross checked the prices on Curry’s web site, the auto defrost freezer was the same price £259.99. Because Argos has fast track delivery option I chose them, we desperately needed a replacement quickly. I also ordered and paid ‭£282.98‬ online‬‬ which included Domestic & General insurance (£22.99)‬‬‬ Both of us in our 70's my wife has kidney failure and is on the Vulnerable list (Shielded). All our grocery shopping is done online. There was no mention of the freezer being delivered by the manufacturer, until after I authorized payment, and that came as an email announcing they were "Delivering on behalf of your retailer “please wait until closer to 11 May to book your slot.” The Fast Track Delivery option was not mentioned? On May 12th 2020 I received an email from Hotpoint asking me to choose a delivery slot; the earliest date was May 14th which I booked. Had a call from the Hotpoint representative who read through the details of our order and mentioned the freezer was manual defrost? I said I had ordered an auto defrost he checked Argos website and discovered the freezer was no longer sold by them; it was no longer on the web site. He asked how much I paid (£259.99) and he said a Manual Defrost on Curry’s site was £199.99. Auto Defrost £259.99. He told me the only option was to cancel the order and get a refund, then order from elsewhere. We were not in a position to cancel because of our circumstances, we accepted delivery of the manual defrost, thinking getting a refund from Argos would not be a problem??? I spent an hour on the Argos Chat line explaining what had happened and got nowhere, contacted Argos Customer Relations/Executive Office by letter, explaining the whole situation. The reply came via email from a woman in Customer Enquiries offering her apologies and saying she would get back to me as soon she heard from the department concerned, she never did. June 3rd It looks like one of her subordinates has now taken the reins, she is asking if I have a screenshot of the original web page??? In other words Argos wanted me to prove there was something wrong with the web page specifications of the freezer, not something I am in the habit of doing. June 11th The freezer I bought is now back on the Argos website, specification said Auto Defrost as before, with a “New Price” £199.99. I sent screen shots of the new web page high lighting Auto Defrost. We got £60 refunded, I would advise everyone Argos, go elsewhere, the business including the online dept. are totally out of control, and cannot, and should not be trusted. LEAVE WELL ALONE.