I am absolutely disgusted with the customer service I have received from Argos. Firstly I went to place an order on the 11th of May 2015 this order did not go through and the payment went to pending which meant it was unavailable to me. I rang my bank whom said there was no issue with my card and was more than enough funds available within my account. I made another online payment to another store to check and this went through straight away. Therefore meaning your website was insufficient. I was then advised on one of my other conversations on the 14th of May 2015 after originally telephoning to ask why the funds had still not been released to me to re-place the order to ensure i would still get the 20% of furniture and the 20% off home yet again this order wen to pending leaving me almost £1,000 down within my bank account as I illiterate again your website was insufficient. When i rang customer services regarding this matter I was originally told it would take 24 hours and after this period of time the funds would be released back to me, this did not happen. I rang back a further 3 times to be told different information on every occasion: the money would be release within 48 hours, 7 days, 21 days. the first 2 times I telephoned customer services i was transferred through to the finance department after these two telephone conversations when i rang back as the money had still not been released to me I was told I was unable to be transferred through to the finance department as this is not allowed to be done, so why was I the 2 previous times? Hence a concern the staff i spoke to were incompetent of doing there job correctly as not one person could help me with my complaint i was passed around to different people to receive different answers and no solutions. After 2 weeks of stress and numerous pointless and unhelpful conversations with Argos customer services I finally received the 2 amounts of money within my account. I placed the order yesterday over the phone and I did not receive the 20% off home as this discount had apparently come to an end. This is disgusting as it was your own fault due to your website being insufficient and staff members being incompetent of helping me with my issue caused by yourselves that when the order finally did go though it was too late to receive the discount which I should have received. I highly suggest customer services staff members are clear on your policies as I state again i received different information every single time I telephoned to resolve my issue caused by yourselves and I have been left disgusted by the service I received and unsatisfied. They also do not appear to actually have a complaints department which is very strange and frustrating!!!!!!!!