I purchased a pair of headphones from Argos Ealing Broadway. I took it home and opened the box and found that there was damage done to the ear piece, and also the volume was quite and fuzzy sounds. I returned everything in the box as normal and went back to the store to return it for a refund. I tried to get a refund but the lady behind the counter told me I already opened the box so I can’t return it. How can I test it out without opening the box? I explained this and showed her the damage. She said no, no refunds because you opened it already. I told her it’s faulty and showed her the back of my receipt where it says faulty items can be returned and refunded. She then said call the number on the back of the receipt. She called me a liar and then I asked for the manager. The manager said you opened the box so you can’t return it. They called me a liar in front of all the other customers and I felt humiliated and embarrassed the way they portrayed me and spoke to me. I will take it higher because it’s consumer rights to be refunded when a product is damaged and not fit for purpose. I hope to get a refund soon but I will never go back to Argos after this experience, I felt shocked as I assumed if you buy something that’s faulty surely you have the right to be refunded minimally. I don’t know if it’s Argos in general or just Ealing Broadway store but i would never recommend that store the way they talk to customers and I feel like as if I was scammed because I’m stuck now with a pair of £40 headphones that I can’t even use now. I have uploaded pictures to support my case, decide for yourself.