So I use to buy my groceries at ASDA (store and online) I normally would ask for delivery at home, and sometimes would actually go to the shop. After 1.5 years of ordering online, today I moved to Tesco. The service to deliver at home wasn't perfect (they failed 4 times before) but last weekend, they not only failed to deliver, but also the driver said it was "delivered" on the system. Right away I called the customer service and they said "sorry sorry"...but nevertheless my account was charged 80 pounds. 2 days later I called, same thing, "sorry sorry", and after 3 days I had to call AGAIN, saying the money wasn't on my account and only then they confirmed that all was clear and the money would be transferred. Missing a delivery, saying it was delivered, charging me, making me make 3 phone calls asking for my money.....tell me, is this a company who value their clients? Oh of course they didn't give any compensation or anything. just a big "bugger off", so I understand and today was my first day doing the monthly groceries with Tesco. You treat your customers like this and I hope you will lose them