“I'm sick of shopping at Asda.
The staff are unhelpful always.
You always have to use the self-checkout, that Always goes wrong.
I'm fed up with their fresh fruit being off when you open the pack or off by the next day.
Staff do nothing if you complain in store.
You can't email to complain.
Last week I found prices are different at the till to the price on the shelf, but only found out that on getting home and doing my accounts.
Today, I find the kiosk isn't open until 8am now, and I've done in there by 7.30am.
This all relates to the Barrow-In-Furness branch, that used to be a nice place to shop, in the 1970s.
There would have been no need to write this today, but as I can't contact Asda without waiting forever on the phone then I may as well warn others as Asda are not interested in putting things right.”
“Only bought these peppers on Tuesday. Go to cut into the red one and there's all mould in it. This is totally unaceptable. Not the first time this has happened. They don't check their stock. Selling things that are past their sel by date. Staff are more interested in having their mothers meetings at the self checkout. Will be shopping elsewhere from now on!”
“Bought the valentines meal deal very impressed I live alone but thought I’d try it for the first time please do other meal deals for us singles we still like to eat well but don’t want to go to a restaurant alone well done Asda”
“had the winter warmer in the cafe of our local asda. Soup was gloopy it stuck on spoon. No roll this year but a slice of bread which was dry butter was hard so bread fell apart, teabag was of poor quality - £1 never went back their again”
“Asda has a great range of organic food, fresh and tinned - probably the best of all supermarkets. It's also reasonably priced. It caters for vegan and gluten free diets and the staff in my local store (Chester) are friendly and helpful.”
“Went to Asda Spondon this evening was walking to checkout with my hands full tripped on a pice of plastic that tangled rd my trainer my husband caught me from falling on my face the two women colleagues whom saw picked plastic up and never asked if I was ok but then as I walked away the two women thought it was funny having a laugh about it how rude and unprofessional and no thought for how could of turned out had my husband not been at my side.”
“I am regular customer of Asda store in Fratton Portsmouth .
I am always very impressed by the service, Portsmouth Asda store gives.
Lovely friendly staff to help you when you're looking for some help. Who are happy to help when asked and know their stock . Which is very refreshing now adays.
Most other food stores the staff are hopeless, not knowing where any thing is.
The cheaper stores might have some lower prices, but the shopping experience is rubbish with very poor choice of your favourite products.
Asda keeps their stock fresh bringing in new lines. In all their departments. Not just with the food.
Shopping in a store with everything under one roof is very helpful.
I have noticed over the last few weeks , some of the basic the essential products have been reduced in price. This has made a big difference to me, when I check out to pay. I am only working part- time at the moment, Paying less for my weekly shop has been very good. Thank you Asda.
I have been shopping in this store for 5 years now. It's been time and money well spent. I look forward to the new Spring collections in this store and I will continue shopping in the Asda store in Portsmouth , I would not shop any where else.”
“The quality of the vegetables were a disgrace. Looked as though they had lay there for weeks.
Prices have went through the roof.
I will stick to Tesco in future.”
“Redditch Asda. I bought 4 pizzas less than half price. Joked to the member of staff who was muslim how nice they are. But the veggie ones have no taste. I said the meaty ones are nice has well, then he started saying I can eat chicken, but not pig. He kept going on and on until I said you can't eat these then because they've got gammon or bacon on. Kept going back I can eat chicken, I love chicken. Absolute nerd and we get accused of racism.”
“Absolute joke of a service, whether it's click and collect or delivery. Items always missing or orders cancelled. Don't waste your time. I had vouchers which I had complain to receive back as apparently my previous order didn't exist. Pathetic service and company.”
“Absolutely appalling service when trying to contact them by phone, main page website out of date with number, options when you do get the number from the contact us link not fit for purpose. Received a parking fine, appealed, they advised me that they would put in a cancellation request, communicated via email with an employee, both inward and outward communications, however after 21 days I had not heard from them and when trying to chase this up by the reply button , got an automated response saying to call, what a joke. Eventually found the right person, to talk to, but in the meantime encountered rude ignorant staff, who were so disinterested and the impression was that I was inconveniencing them and cut me off ! Get your act together ASDA. shocking !”
“I have tried to order wine online with Asda on a couple of occasions. Each time the wine in question was advertised with free delivery but when you put the wine in your basket they then try to charge you for delivery. This is quite simply false and misleading advertising designed to hook you in to place a wine order. I complained and they sent me a £10 voucher which they said that i could not spend against the wine order. I asked for my complaint to be elevated because this was very clearly dishonest and misleading advertising. They agreed to elevate my complaint but they have never responded after over a month now. I will be reporting them to ASA the Advertising Standards Agency for false dishonest and very misleading advertising. I will never shop at Asda again. Just cannot be trusted to do what it says on the tin!!! What a shocking and misleading service and a completely ineffective complaints procedure. The Head of Complaints needs to wake up and sort his staff out.”
“Customer service tell me I'm getting a refund but I wake up to an email saying they can not make that decision. So im £20 out of pocket. Financial ombudsman will be contacted this morning. Order 70000026543092”
“I've used asda for 5 years delivery most weeks but since they updated their website it's been impossible to order anything. I had a delivery pass .so I've gone over to Tesco.. asda absolutely terrible.”
