“Bad service. Customer service callers all sing from different hymn sheets. Promised a full refund and told to keep or donate food purchased. No refund appeared. A couple of weeks later, Customer services denied all knowledge of the promised refund. Further emails and was promised another manager would call.... this never happened. Such bad service. After using asda delivery for so many years, this has stopped me wanting to ever use asda again.”
“DISGUSTING COMPANY.
Home delivery service is appalling. I received a voucher from my local councils hardship fund and I could choose which supermarket and I thought I'd go for an Asda voucher. Big regret. Made an order which was accepted but never arrived at the allocated dates and times, on phoning the customer service number I explained that I was using a valid asda voucher issued from my local councils hardship fund and that I had no other money, and unable to leave my home due to health conditions and needed essentials, the person I spoke with was extremely rude to the point of mocking me and so was not helpful at all, and so I ended the call in tears. I tried reordering over several days with the same thing happening with my order either not arriving or being cancelled. I tried on several more occasions to phone the helpline and on every occasion was met with total unhelpful staff. I then also sent several email enquiries and complaints via the complaints portal, I received confirmation these had been received but never received any correspondence back from Asda whatsoever. With that I now had an Asda Voucher that could not be changed and no money I had no other option than to spend days continuing to try to reorder and eventually my order arrived..
Being unable to leave my home due to health conditions and with needing essentials and no money apart from the Asda voucher with nothing but rude unhelpful staff when calling the so called HEPLINE and all my email complaints ignored was a desperate situation I hope I never have to be in again. So obviously I will never take my custom to Asda and will always voice my disgusting treatment from now on. To this day I never received any correspondence back from Asda following any of the occasions I I contacted Asda with this.”
“Online order was delivered with no milk at all- how can there be no milk! To top it all off the delivery was late, driver ignorant and customer “services” just as bad.
Won’t use Asda ever again.”
“Staff on till do not even say good morning - no smile at all and no acknowledgement - just flinging the shopping all over the show - they must be unhappy in the job that they do - very rude they need staff training”
“Hessle rd asda this morning,and really kind polite young man a member of staff called Thomas,was a really great help to me,helping me with my shopping and put it into my car.”
“Rated 1 out of 5 stars
Dont even want to give you 1 star after…
Dont even want to give you 1 star after the stress you have caused me.
I'm a single mum with two children one who is two and autistic and will only drink milk however I placed a online delivery order which you took payment of 123.86 and never delivered my order so my son was without milk.....its now Monday im on the phone to them they wont put me through too a manager and saying they are gonna investigate it further ive spoken to three different advisors since saturday and all they keep doing is repeating themselves and now the advisor called RON said the status is showing as delivered!!! I'm absolutely furious ive recieved no delivery and no refund and im now left with no money in my account to feed my children how is this fair ..it as caused my anxiety to sky rocket!”
“I had glasses fitted around two weeks ago.
The lady who helped me in the Asda Portlethen shop in Aberdeen name was DONNA. I just wished to Thank her for her professionalise, help and kindness when I chose two pairs of glasses. She was very honest in her opinion which I appreciated very much. 5 * to DONNA , I am absolutely delighted with my two new pairs of glasses. Thank you. 👍”
“Done a big shop tonight, at the checkout I couldn,t scan my rewards as there was technical problems AGAIN!!! Missed out on savings, this rewards scheme is not fit for purpose. Asda is the worst supermarket, I,m sticking with Tesco.”
“Why do we not get rewards like before .if the app is not working fix it . Will be shopping more else where . No motivation to shop at Asda your prices are ridiculously high in the halal meat section and other foods for example chicken breast is 2£ more then other butchers or supermarkets. .you will loose customers if you don't fix the issues .”
“About a week ago I attempted to order a click and collect. There was an issue with Asdas online payment system and they attempted to take the payment 3 times with no successful order. They are now holding onto a total of £180 pending in my bank account. I have spoken with customer service who lied to me saying I’d have it back in 24-48 hours. Emailing customer service hasn’t done anything. My anxiety and stress is through the roof. I can’t sleep and my work has suffered. They have left me with nothing for over a week and I’ve struggled to feed my kids who are 1 & 3. At no point when speaking to customer service did anyone offer me financial support of a voucher to get the essentials for my kids. This week I have only eaten one meal a day because I haven’t been able to buy any food. Thankfully the children go to crèche so they have been fed properly.
Aweek on and no one in Asda wants to help me and I’ve still not had my money back. Feeling hopeless and as if this will never get resolved.”
“By far the worst shop to shop
By far the worst shop to shop. You will NEVER get what you ordered. Always substitutes with every single order. It's also not very professional when they answer the phone and don't say a word, just stay silent.”
“I visit Asda store Bierley in Bradford today and a lady called Sharon was absolutely amazing, I wasn't feeling too good and she helped scan my shopping and she was so caring, I hope this message gets back to her as she went above and beyond to help me, so a massive thank you Sharon”
“Debbie from the Asda Colchester store you're an amazing lady. Thankyou so much for making everything crystal clear when I phoned today to ask a question.You 100% deserve a promotion in my opinion. You are a credit to the Colchester shop.We need more lovely ladies like this in our world as it would make life so much more pleasant and simple.So once again thankyou so so much for being you.”
“I have recently visited Minworth and chelmsley wood stores.both are dirty. Empty shelves and staff better suited working as far away from people as humanly possible.”
“I have an asda delivery every week how come for 2 weeks asda doesn't have any muller strawberry greek style yogurt which l have every week but every other supermarket has and how come the supermarket that delivers to me which is big for 2 weeks doesn't have a simple cheese sandwich”
“I visit Asda at Manor Walks every Monday early morning. As a widower living on my own I try to buy only what I need for a week. I am constantly finding empty shelves and having to ask staff if products are available, ie 1ltr cravendale milk. If this situation doesn't improve I am afraid after many years I will be shopping elsewhere.”
“I visit Asda at Manor Walks every Monday early morning. As a widower living on my own I try to buy only what I need for a week. I am constantly finding empty shelves and having to ask staff if products are available, ie 1ltr cravendale milk. If this situation doesn't improve I am afraid after many years I will be shopping elsewhere.”
“I travelled to Asda in Strabane for a celebration cake. There was no one available at the printing counter so I stopped a female worker who was bringing a stock trolley onto the floor. She turned out to be a very friendly, patient and helpful assistant who went above and beyond her role in the store. Despite not usually working at that counter, when she discovered the person who did was unavailable, she set about helping me solve the issue with my phone which would not connect properly with the store app. After a substantial amount of time she was able to upload my photo, print it and apply it to the cake. All with a friendly smile. Thank you Jessica for being a star Asda employee. I greatly appreciated your help.”
