“⭐☆☆☆☆
I left Asda feeling genuinely upset and disappointed. I had simply approached the security guard, Imran, to ask if a wallet I had accidentally left at the self-checkout had been handed in. Instead of receiving understanding or help, I was met with a rude, dismissive, and aggressive attitude that left me feeling embarrassed.
What upset me the most was that, during the interaction, he used a racist slur towards me. I never expected to experience something like that while shopping. No one should be made to feel degraded or unwelcome because of who they are.
I also overheard Imran and another security guard using foul and unprofessional language while speaking about their manager and complaining about reductions in their working hours. Hearing that kind of conversation in front of customers was inappropriate and only added to my disappointment.
I have always expected Asda to be a place where customers are treated with respect and dignity. Instead, I left feeling hurt and let down. I sincerely hope Asda investigates this matter and takes it seriously so that no one else has to go through a similar experience.
Asda Small Heath”
“Asda in bootle has gone down hill since take over I haven't been there in months so decided to go I was shocked the looking around the staff aren't happy no smiles the chaosk was closed just before half past seven because there's not enough stuff things I wanted they didn't stock they used to stockage it now it's really cheap stuff”
“Food didn't turn up no explanation nothing.
Took my money though.
Said the money has been paid back.
It infact hasn't 18 days later contact Asda they said money has been paid back it hasn't.
Now raised as a dispute by my bank
asda are appalling
I will never shop on line with them again”
“Please please don't buy watermelon from Asda!!! If the watermelon is wet don't buy it! They put soft watermelon which are not good anymore into solution to make them hard!!! I have bought one thinking that maybe they kept where is cold and wet bit when I came home I noticed that inside has a weird softhess, and the peel was a pale green colour exactly how it's becoming when is starting to not be good!! I am not from UK, and in my country we have a lot of watermelon and I know exactly how it's looks like a fresh, good watermelon! Please, don't buy it from Asda especially for kids! Safe your health and Asda need to report for food Safety in the UK 😡😡😡”
“Why have a christmas savings, when you can,t build it up, you are not offering anything just lately, Miles's better at sainsburys with their nectar card, savings plus better deals on things we really need not bedding and barbecue stuff we can't afford anyway.”
“Refused refund ,
Driver didnt ask about subitutes , so stuck with spice we cant and dont use .
Birthday cake squashed as packer put bag of potatoes on it , shows lack of knowledge and training given .
Driver gone before relised , disgusting customer service .”
“Hi, This is such a long time since I buying stuff from Asda Tilbury. I spent thousands of pounds, but my Rewards are 0. Several times tries to talk to someone in store staff , on check out staff and customer service but they always say we don’t know we can’t help, because even themselves not getting shopping rewards as well .
Big time error by The whole Asda system 🤢”
“We placed an order intending to finalise by amending it later but it didn't show up on our account and we didn't receive a confirmation email so thought it didn't go through and placed a second order for a different day. The next day the first order arrived unexpectedly, but as we hadn't been able to finalise it much of it was not what we needed or wanted. And some of the products we could have kept were damaged anyway.”
“For quite some time I have been buying roasted nuts from Asda Southgate - 2 × 200g for the offer price of £3.50. The packaging looked luxury and the quality of the nuts ( walnuts, almonds, pistachios etc ) was exceptional.
Recently Asda management decided to discontinue this fantastic product and replace it ( the same £3.50 offer ) with something looking bad and tasting as bad - cheap transparent packaging and nuts of suspicious origin, categorically not roasted by professionals.
Asda's management definitely did it as a cost cutting exercise. However, if your customers stop buying them ( and they will, no-one wants to break a tooth or eat something smelling musty ), check your accounts - Oops! Profits decreased!
And I was just beginning to look at Asda as a verry acceptable and pleasant supermarket.
Me - back to M&S, cheaper and better!”
“I’ve shopped with Asda for years, online and in the shop but won’t be any longer. Had an online delivery last week where over £20 worth off chilled goods were missing. Asda are acknowledging the error but will not refund me because I paid with an Asda evoucher. So Asda keep the goods and the voucher.
Can’t even submit a complaint because they said there is nothing they can do.
Two calls to customer service and two promised call backs and never heard from them.
Tried Facebook Messenger and got no where.
I cannot understand how a company thinks it’s acceptable to keep a customer’s payment, in any format, and not provide the goods in return, or return the original payment method.”
“Today i was shopping in asda at great bridge and was looking at some nappies for my daughter when a rude employee bumped into my trolley and said under his breath that i should have moved my trolley in the first place my trolley was well out of the way. I will no longer be shopping in the store again customers have the right to shop and employees need to learn some manners and be polite to customers even if they are having a bad day dont take it out on the customers end of”
“I bought some cookies on normal price. At home I realised that they were already out of date by 4 months!
How can they keep it on the shelves for that long?! It’s unsafe”
“Asda...have a fixation with soft cobs.. crusty type cobs are in the minority.. I have complained before but nobody listens...and why should they ?...The store managers are very secure in their cushy jobs....”
“our delivery from phil was honestly amazing! phil was very patient with us as we emptied everything from the crates before bringing them back to him and was very kind.”
“My recent grocery order came with three unsatisfactory items. Two were short dated and one was out of date. I requested a refund for all three items. Two were refunded and one was declined. The one they declined was the item that was out of date. I wouldn't normally bother writing a review but this riled me. After speaking to someone at customer care they said they would refund me. You woul think that they would refund this out of date item immediately rather than risking any bad publicity that they are selling out of date items. Shame on you Asda.”
“Thank you to the lovely young woman who twice this week has given such lovely customer service and to the older ladies at the faster checkout and veggie counters.”
“I understand this review will probably not change people's shopping methods, but trying to complain against ASDA's own customer service is impossible...there is no way to do so, so they are basically a law unto themselves. So any problems associated with poor customer service remain unsolved and in fact, undocumented. So bear that in mind if you buy any products, as you are limited to what you can get from them, as there is no consequence for their actions./ Just to confirm I have emailed and spoken to them.”
