“I visit Asda store Bierley in Bradford today and a lady called Sharon was absolutely amazing, I wasn't feeling too good and she helped scan my shopping and she was so caring, I hope this message gets back to her as she went above and beyond to help me, so a massive thank you Sharon”
“Debbie from the Asda Colchester store you're an amazing lady. Thankyou so much for making everything crystal clear when I phoned today to ask a question.You 100% deserve a promotion in my opinion. You are a credit to the Colchester shop.We need more lovely ladies like this in our world as it would make life so much more pleasant and simple.So once again thankyou so so much for being you.”
“I have recently visited Minworth and chelmsley wood stores.both are dirty. Empty shelves and staff better suited working as far away from people as humanly possible.”
“I have an asda delivery every week how come for 2 weeks asda doesn't have any muller strawberry greek style yogurt which l have every week but every other supermarket has and how come the supermarket that delivers to me which is big for 2 weeks doesn't have a simple cheese sandwich”
“I visit Asda at Manor Walks every Monday early morning. As a widower living on my own I try to buy only what I need for a week. I am constantly finding empty shelves and having to ask staff if products are available, ie 1ltr cravendale milk. If this situation doesn't improve I am afraid after many years I will be shopping elsewhere.”
“I visit Asda at Manor Walks every Monday early morning. As a widower living on my own I try to buy only what I need for a week. I am constantly finding empty shelves and having to ask staff if products are available, ie 1ltr cravendale milk. If this situation doesn't improve I am afraid after many years I will be shopping elsewhere.”
“I travelled to Asda in Strabane for a celebration cake. There was no one available at the printing counter so I stopped a female worker who was bringing a stock trolley onto the floor. She turned out to be a very friendly, patient and helpful assistant who went above and beyond her role in the store. Despite not usually working at that counter, when she discovered the person who did was unavailable, she set about helping me solve the issue with my phone which would not connect properly with the store app. After a substantial amount of time she was able to upload my photo, print it and apply it to the cake. All with a friendly smile. Thank you Jessica for being a star Asda employee. I greatly appreciated your help.”
“Quality of your oranges etc has fallen dramatically. Waste of time buying them, they are dry flavourless and not fit for compost. Also we have a couple of stairs to our front door, and we tip your drivers when they make a delivery. Except one grumpy git who brings one tray to the door then farts around his van in the hope that if he waits long enough I will walk to the van and collect the rest of the delivery. He doesn't get a tip. Train your drivers please...”
“Ordered 2 x blankets from George, paid for next day delivery.
Never turned up still waiting 6 days later, customer services links they give you do not work.
Phone number cuts off all the time.
Last time I make a purchase from Asda George!”
“Purchased an APPLE gift card on 15/06/25 for £10, I attempted to add it to my Apple account whilst at the store, it failed to work, i immediately spoke to customer services at ASDA Tunstall, they were completely disinterested and stated that I need to raise the issue with Apple.
Shocking service, I’m glad I only asked for £10 on the card now and not £250, if not resolved it will be a buyer beware advertisement so that others avoid trying to purchase gift cards from Asda.”
“Bad customer service. Overcharged for a single item that was meant to be 70p by £140, and can't get a response of the money credited back against the order.
Id be very careful shopping online if short of money as after this ive heard im not the only one it's happened too!”
“Brought a Scandi Cream Microwave very pleased with the look of it. Compliments my Kitchen. Quick collection served by a lovely lady assistant. Fareham, Speed fields Park.”
“I turned to their services with high hopes of gaining investment expertise and professional advice, but unfortunately, my experience fell short of expectations. In just under a month, I lost $212,500, which was both devastating and frustrating. Reflecting on it now, I realize I should have done more due diligence before getting involved.
That said, I’m grateful I contacted Mrs Olivia and her team their support came through when I needed it most. Thanks to their timely assistance, I was able to recover my lost funds. I truly appreciate their invaluable help throughout the process.”
“Unacceptable Customer Service and Broken Promises - Still Awaiting a Response to Complaint Lodged on 05/03/2025.
Let me preface this by stating that my patience has well and truly expired. On March 5th, 2025, I submitted a formal complaint detailing a truly abysmal experience at the ASDA Hyson Green branch on February 26th, 2025. (For ASDA's reference, the complaint outlined significant operational inefficiencies regarding the delayed opening of manned tills and the dismissive attitude of staff.)
Upon submitting my complaint, I received an automated response assuring me that I would receive a reply within 24 hours. Today, May 1st, 2025 – nearly two months later – I am still waiting. This complete and utter failure to even acknowledge, let alone address, a serious customer grievance speaks volumes about ASDA's commitment to customer service.
The initial incident at the Hyson Green branch was infuriating enough, demonstrating a clear disregard for customer convenience and a baffling operational policy. However, ASDA's subsequent silence is frankly insulting. To promise a response within 24 hours and then completely ignore a customer for this length of time is beyond unacceptable; it's a blatant display of contempt.
It's clear that ASDA's automated systems are more efficient at making empty promises than their actual customer service team is at addressing legitimate concerns. If this is how ASDA treats loyal customers who take the time to lodge formal complaints, I dread to think how they handle less vocal issues.
My initial complaint outlined significant issues that warrant investigation and rectification. ASDA's decision to simply ignore it suggests a culture of indifference and a lack of accountability.
Consider this my public and updated complaint: not only did I experience poor service in-store, but ASDA has now compounded that with their utter failure to honour their commitment to respond. This is not the behaviour of a reputable retailer, and I strongly urge other customers to consider whether their custom is truly valued by this organisation.
Two months and counting for a promised 24-hour response. Absolutely disgraceful.”
