“I have tried to order wine online with Asda on a couple of occasions. Each time the wine in question was advertised with free delivery but when you put the wine in your basket they then try to charge you for delivery. This is quite simply false and misleading advertising designed to hook you in to place a wine order. I complained and they sent me a £10 voucher which they said that i could not spend against the wine order. I asked for my complaint to be elevated because this was very clearly dishonest and misleading advertising. They agreed to elevate my complaint but they have never responded after over a month now. I will be reporting them to ASA the Advertising Standards Agency for false dishonest and very misleading advertising. I will never shop at Asda again. Just cannot be trusted to do what it says on the tin!!! What a shocking and misleading service and a completely ineffective complaints procedure. The Head of Complaints needs to wake up and sort his staff out.”
“Customer service tell me I'm getting a refund but I wake up to an email saying they can not make that decision. So im £20 out of pocket. Financial ombudsman will be contacted this morning. Order 70000026543092”
“I've used asda for 5 years delivery most weeks but since they updated their website it's been impossible to order anything. I had a delivery pass .so I've gone over to Tesco.. asda absolutely terrible.”
“i am writing a review just to thank asda for opening this service as i am not as able to get things from the physical stores any more, asda deleviry becoming a thing really changed my life, thank you so muh asda”
“Mine is all about these asda rewsrds , well there are none anymore , we have spent over £500 in the last few weeks and we have been rewarded with 20pence, there are no missions anymore thetrs nothing its useless now”
“The item I went in for I couldn’t find, Nav helped me try to locate it and as we walked past another member of staff who had thought she had seen it, called Florence we all went to look in an area that was very spread out so more than just me looking was very helpful!
They were both very polite, professional, as helpful as they could possibly be. Even though they tried to help me we were still unsuccessful.
I did however, manage to buy items I hadn’t gone in for and the lady Karen on the till was most helpful, she dealt with lots of other issues around me but was still polite and helpful when she had to come back to me.
Thank you staff at Belvedere Asda”
“The item I went in for I couldn’t find, Nav helped me try to locate it and as we walked past another member of staff who had thought she had seen it, called Florence we all went to look in an area that was very spread out so more than just me looking was very helpful!
They were both very polite, professional, as helpful as they could possibly be. Even though they tried to help me we were still unsuccessful.
I did however, manage to buy items I hadn’t gone in for and the lady Karen on the till was most helpful, she dealt with lots of other issues around me but was still polite and helpful when she had to come back to me.
Thank you staff at Belvedere Asda”
“The item I went in for I couldn’t find, Nav helped me try to locate it and as we walked past another member of staff who had thought she had seen it, called Florence we all went to look in an area that was very spread out so more than just me looking was very helpful!
They were both very polite, professional, as helpful as they could possibly be. Even though they tried to help me we were still unsuccessful.
I did however, manage to buy items I hadn’t gone in for and the lady Karen on the till was most helpful, she dealt with lots of other issues around me but was still polite and helpful when she had to come back to me.
Thank you staff at Belvedere Asda”
“I just have to say that after trying the other Supermarkets, the Steak from Asda is the best I have ever tasted . I cook it in my Air Fryer and it melts in your mouth. Thank You Asda for making my Steak and Chips night PERFECT.”
“What happened asda !? You used to be one of the best stores in all ways !!! Now your one of the worst ! Prices have gone up, no more rewards!! App dosnt seem to want to work !! Looks like tescos and sainsbury's will be getting alot more custom. I used to spends hounards every month with you guys but now it doesn't seem worth it .. so disappointing. What happen to you asda !?”
“Why do the rewards stop after certain amounnt of spending, do I have to go to another supermarket where they give rewards all the time, I get to the milestones quite quickly with a big family, am I being penalised for this. Last three weeks of shopping I have nothing come into my rewards although spending the same as normal.also like to save in my christmas rewards.”
“Would rate lower if I could ,trying to contact someone located in the UK about on line shopping delivery that I was over charged for was impossible ,customer services for online delivery is located in India,and after phoning customer services numerous times and being passed to contact centre in south Africa I am still no closer to getting a refund ,worse custer service I have ever experienced”
“We went to Asda in Crawley yesterday and it wasn’t a good experience. All the fruit and veg shelves were mostly empty apart from one or two. The quality of Asda products is generally very poor with out of date products on some shelves. We were disgusted yesterday with the store presentation, especially cleanliness and the lack of products. The other issue is the Asda staff who seem to have no customer service skills and are generally very unhelpful. My partner and I have had enough and are now looking at shopping at other supermarkets.”
“Asda are on a mission to eliminate any sort of interaction with customers. Checkouts are being discontinued in an effort to make us all use self service tills or scanners. I do not work for you, I do not get any reduction on my shopping for serving myself, which is saving you paying someone to do it! You seriously need to be mindful about older, infirm and vulnerable customers who WANT to be served by human beings. 2 Checkouts on in Asda Blyth this afternoon, queues up the aisles and when I asked I was told there were no more Checkout staff available. Plenty staff on the shop floor, doing online customers shopping, this obviously takes priority! Won't be back, I've had enough!”
“Delivery driver rang me up having not found the address, was rude to me on the phone, then told me he was cancelling the order and slammed the phone down! Is this how you treat your customers?! I AM NEVER ORDERING UP ANYTHING FROM ASDA ONLINE EVER AGAIN - YOU ARE A DREADFUL COMPANY!!!!!”
