“We shopped in Asda South Shields on Friday October 25th at lunchtime at the height of chaos as the Asda app was not working. We use scan and go and on arriving at the checkout we needed help to load our shopping and use offers we had available. An assistant called Sarah (a runner perhaps?) came to help us and all the other shoppers as we all needed assistance. We were very impressed with how she handled an extremely stressful situation by remaining calm and efficient. She worked through all the shoppers problems and was very friendly to everyone. Thanks so much for your help Sarah, it was much appreciated.”
“Half of my order is missing this is not good enough.
Just refunding the items 😕 😑 does not rectify this.
Come on Asda i thought you were better than this🙈”
“We ordered a few items of asda we founded out only 16 items didn't come by the time we founded out the asda man's van drove away the next morning I emailed asda and they said they won't give Me a refund bad service never again ...”
“Order is over 3 hours late than booked slot. No communication or help whatsoever, live chat, emails and phone calls all unsuccessful. Absolute joke of a company and a rip off too!”
“Asda must have the worst website in retail business. Paid for groceries for years then suddenly would not accept. Tried again after much anguish , it took it . Its gone too pot borh technology and groceries prices.”
“Ordered children’s tooth brushes & Asda Southampton sent me economy toilet brushes that cost £1.20 each ? Less than the actual price of the toothbrushes ? Why substitute tooth brushes with toilet brushes ??”
“My home shopping wasn’t delivered. Had a message saying the driver was delayed which was ok. But an hour after the shopping still hadn’t arrived I phoned the store in redditch and spoke to home shopping section leader who said the driver cancelled the shopping because no one was home which was rubbish. I don’t know where he tried to deliver it but it to but it wasn’t to me. The section leader wasn’t helpful at all in fact she couldn’t have cared less I think she needs training in customer service skills because she clearly has none at all.”
“I’ve ordered clothing from George for £275 what never been delivered and still fighting for a refund! They keep saying it’s been processed and refusing to provide any confirmation. Please avoid! The worse customer service!!”
“Never received my delivery and never received a refund 😕 absolute joke of a company drivers are absolute lazy bastards 😤 will not be buying from yous again deleted the app”
“the customer care does not exist and there onlins shopping is a joke then they complain when you want your money back and try and call you a liar when you gave the products back to the driver and there have not done the refund, any way im using another big supermarket online the last 3 weeks and i aint had 1 subtitution or unavaiable, granted might pay little more but has my mother said get what you pay for so that it asda cheap and no customer service.”
“The customer care for this company does not exist. I was having deliveries and paid monthly for a pass but cancelled it due to the chilled and fresh meat arriving way passed the delivery date so out of date which I think is trades description issue, when I complained they blocked my bank card so I can not use it again, when I tried to discuss having this card issue resolved they said I had to send in a bank statement that is totally disgraceful and disappointing that a company such as them make their own rules up instead of taking complaints seriously. This company should be banned in this country we have plenty of other shops that are far better. So now I use Morrisons, Tesco, Iceland, ad-lib and Lidl. Asda you should be ashamed of yourselves.”
“Short dates
Missing items
Poor substitutes
Squashed food
Don't want to refund
So basically Asda are thieves and get away with it. They don't care.
They need to be reported and investigated.”
“Their raisins, berries and cherries taste bizarre. They taste oily and acrid. I used to like them. What have they done to them. ASDA have ruined them.”
“I spent nearly £100s in my weekly shop at the Bletchley, Milton Keynes store on the 19th September 24 but couldn't find my phone to add the points to my rewards. I found my phone in the car and went to the customer service desk to help. The lady told me to call 08003317409 who could do this.
I rang the number and the woman I spoke to said this was incorrect and the points couldn't be added.
Someone needs to make sure they know the rules on this as I wasted my time and as you can do this at other stores when you can't find your phone or card at the time, they will HELP.
Your phone line was a waste of space and trying to email yourselves is like navigating a remote country!!!”
“ASDA "main for 2" vegetable chow mein - total disaster. Main for two??? Hardly enough for one. Sloppy mess of overcooked wet noodles in a greyish "garlic and ginger" sauce that tasted of virtually nothing, surrounded by a few bits of raw vegetable. Whoever wrote the description of the thing on the label obviously had a lot of fun, and has a wildly overactive imagination. Well, I have learned my lesson. Won't bother buying it again.”
“I will never spend my money with asda again,
not only don't you receive your shopping but you get refused a refund
I had to fight for weeks for shopping that wasn't delivered because there was a mix up at the depot
and still no refund,
luckily enough my bank gave me the £96 that asda decided to take without delivering the goods !!
THEIFS....
if you do manage to get your shopping
It's full of Substitutions and if you hand them back to the driver's you still don't get a refund,
Honestly asda is a shambles!
Out of date food, or delivery on the date the food expires, loads of Substitutions,
Get constantly refused refunds for iteams not received ..
My advice Don't waist your time with asda
I'll be shopping else where from now on”
