“Train branch seems to have stopped till service until 0900 in the morning. I am a night shift worker with a large family stopped to do quite a large shop. Trolley full and was expected to do self service on stupidly small belt. Only one person manning the self service. The lady kindly put shopping though it for me . Rather embarrassing as I am perfectly capable of using the dam self service till but what I object to is how long a big shop takes and how piddling the belt even on the larger self service machine is. Took me 3 x longer. I pointed out that I would be shopping elsewhere. When she kindly pointed out Tesco was doing. The same
I pointed out that I drove past Morrisons but in future would be stopping there as the service people tell you to just ask and someone will open a till for you. Sorry ASDA as someone who can spend more than 200 pounds a week you have probably just lost my custom.”
“I have asked many times for a welcome rewards they promise after your second purchase.
Even if I have ordered some food from the online website tree times in tree weeks and send them my order confirmation details, all times they have declined my requests.
In addition to this I also would say that the last driver, who delivered last Thursday on 22th of February, was really unkind, no help has been given, just rude manners.
Hope to receive a better treatment
next time.
If don't, I will change my grocery.
Daniela Innocente”
“Ever since it was purchased by a petrol retail company Asda has been sliding steadily downhill.
It is no longer leading the way with lower fuel prices. This trend has continued to food prices. The prices of fresh produce has risen faster than even Waitrose whilst the quality has steadily worsened to the point where they are charging a higher price for cauliflower than Waitrose but with a far inferior product.
The in store experience is grim with customer service non existent, no small bags to put loose fresh produce in prior to weighing, small trollers now have to be paid for. All meat and fish is stuck in cooled cupboards making it hard to inspect before selection whilst it is hard to get around the store without being barged aside by an army of pickers.
That’s my last visit to Asda. Aldi, Lidl and Waitrose here I come. My advise to the new owners is to stick to petrol stations.”
“It’s disappointing when you are gluten intolerant to find that the shopping you make online does not have the suggested items in stock at time of delivery. ( in stock at ordering time ) It hardly makes it worth ordering in this way possible if this is going to happen on future occasions as these are key to my needs.”
“1. Cauliflower bought on Friday 22nd December 2023 for use on 25th, kept in cool place when ready to prepare had gone mouldy and was unedible,
2. Pigs in blankets, tastless and full of fat.
3. Stuffing balls, tasteless and unapetising.
Well what a dissapointment and waste of money.”
“Home delivery..had meat on order ..used by date the same as delivery date . Was refused a refund no explanation given ..emailed head office .waiting on reply ..2nd time this had happen..won't be a 3rd time ..no more asda home deliveries again”
“Today I shopped as ASDA unfortunately I went to a checkout operative who thought customer service was talking to the shopper - but stopping putting items through the checkout whilst she chatted!!!!!I have no problem with them chatting whilst they continue to ‘zap’ but don’t stop. Rawtenstall used to be good, but the customer service on checkout has deteriorated and needs to be massively improved for some of the staff. Not only that, they then ‘blame’ the customer for ‘abusive’ behaviour - (it wasn’t) when the customer gets fed up of waiting to,the chatting and moves elsewhere. I think security need to understand the word abusive, and then ensure they find out the reasons from the customer instead of the operative who obviously didn’t want to be seen as being paid for chatting. The security person obviously wanted to,be seen as an authoritative employee. He was a joke. If he wanted to do right - he finds out from both parties what happened. This visit has only shown me what poor quality training these staff have. Bring back the old employees.”
“The website is as much about giving users the hard sell as it is about letting customers buy.
'We think you may like these'.
A machine thinks it knows what I like. LOL
Just let me buy and go to checkout.
Click on go to checkout - it doesn't go there!
It goes to 'you bought these in the past . . '.
Well that was the past, I have a full trolley, why wasn't I taken to checkout when I clicked on 'checkout'?
I finally reached check out!
Now it doesn't accept the card payment that is stored on the website, and hasn't expired. I used it on another site and in a shop today. My card provider says the card is OK.
Oh well.
It's a taxi to a local supermarket tomorrow. They will take my card and won't harass me to buy this and that,... or the other.”
“Visited Springfield (Chelmsford) Asda on a busy Friday, only two people on tills, result long queues, whilst more staff standing around in the self-service area. I must have been in the queue for at least 20 minutes. The expectation is always for people to use self-service. On some days only one till open, it is getting ridiculous. I am now using Sainsburys more simply because they man their tills much better. Also have now noticed that Sainsburys are reducing more items, which have become overpriced in Asda such as Lloyd Grossman, Sharwoods and Heinz. Asda seem only interested in selling their app and as a consequence the prices on other goods are going through the roof. I am very close to no longer using Asda”
“These are my experiences of my problems trying to use the ASDA offer
https://corporate.asda.com/20221006/1-meal-deal-for-oaps-is-part-of-our-new-winter-warmer-initiatives
https://corporate.asda.com/newsroom/2023/01/04/asda-extends-1-cafe-deals-for-kids-and-over-60s-as-inflation-pressures-continue-to-bite
of soup and unlimited tea or coffee for over 60s until the end of March; also the reaction of customer services and ASDA CEO's office to me informing them about this.
On 18 January I went to the ASDA, Isle of Dogs, London store to shop and use the above offer. I was told this was not possible because one of the microwaves was faulty and no soup would be available. It seems the other microwave would be reserved for making the lunchtime hot dishes. I wrote to customer services telling them that this situation needed to be rectified and was amazed to receive a reply that seemed to show they had no interest in this and that I should take it up with the manager of the store. Therefore I wrote to them again telling them that as customer services, comments from customers should actually be of interest to them, they wrote back asking me questions about the store, the answers to which I had already put in to my first message - showing they had not even bothered to read the first message before sending me a standard reply to get rid of me.
On 31 January I went to the ASDA, Barking store to and try again use the offer. This time I was told that there were no hot drinks or meals available at all and there was no indication given as to when the problem might be fixed. I wrote to customer services again and have yet to receive any reply.
I will not be going out of my way to try and use the offer a third time.
Finally I wrote to the ASDA CEO. The response I got from someone, presumably delegated to handle my query, was that they were having an issue with the hot water and a store manager would keep me informed directly about what was going on. I thought this response was as glib as the one from customer services as it did not attempt to address: which of the two stores had the issue (presumably Barking but that does not explain what happened at the Isle of Dogs); why it was taking almost a month to solve the problem; customer services' original attitude.
People might be forgiven for thinking that, although this and similar offers generate favourable headlines for ASDA when launched, in practice it is not possible to use them. I note that I have heard about similar experiences from other people trying to use the offer e.g. no hot water was available for the offer but conveniently other hot food was still available.”
“Go to the pershore branch most days because it's by work. Lately the shelves are empty. Some days, especially on a Saturday morning there are only 1 or 2 tills on even though there are queues. On one occasion I was told I would have to use the self service even though I had bags of coal and there were 3 members of staff behind the kiosk doing nothing.”
“Hi my mam has had. Stroke this year and I’m really disappointed to find that every time I go to my local Asda stores there is literally one disabled trolley which as u can imagine is never available. You need to make shopping easy for those who are disabled as otherwise you can’t get your weekly shop! This is not too much to ask otherwise Asda is being discrimative! Also when I was ther my back split and the assistant said she couldn’t help as people were waiting for assistance as you can imagine with a wheelchair bags and shopping all
Over the floor I was mortified and just wanted 2 mins of help. And as a nurse feel I should of been priority over an able bodied customer wait for 2 mins! Disappointed in you Asda do you value your disabled customers????”
“Ordered on line they did not even communicate to say my order was not coming even though my app said 1 away
No reason except shop issue!
I went to the store today they had less than a third of the goods I had ordered
!!!!!! Honesty and talking best policy
I think they should look at Amazon
Who have been doing it less that Asda!!”
“I have bought some fruit split ice lollies on saturdday, and they taste bland like water, and the ice cream filling was like frozen milk with no taste. Could you do something about this? thanking you, Lenora”
“I am using Asda every week. I do like idea of scan&go, I can pack product my way wthout till rush. Yesterday when I did my weekly shopping, I had to join queue with customers self scan products at till. I was not allowed to use bascet one because I used trolley which was a bit strange. I dont have to scan products at till so I would be quick. What point use own phone to scann products,when at the end still have to join queue with everyone. Don't get any quicker.”
