“I am always in Asda with my bag every time I go to food shop in your store your security guard follows me down every aisle I have autism and absolutely hate this it's awful having someone on your tail accusing me of stealing when I haven't done a thing wrong, the person you are looking for is not me, the person who has the same style bag as me has caramel blonde hair and an emo outfit and a sand coloured bag that is the same design as mine and is from m & s. I have seen her stealing putting food up her shirt up her bra and in her bag, so if you see me walking round with my brown bag I'm not walking round to steal im walking round to look at food items to buy and pay for I don't steal never have done.”
“I use click & collect weekly on the whole not bad however what is going on with the fruit & veg quality is exceptionally poor produce dose not last carrots rotton in the bag cauliflower gose black in days broccoli turns yellow after 1 day bananas are black and soft peppers are rotten in the bag why pick substandard produce the cost of living is high enough without having to throw items in the bin and before someone says don't use online shopping I do it to avoid the nightmare queue in store to win your customers back things need to improve”
“Batameez kameeni jarel lady jange give me angry face with her daughter and stupid jarel women in car driving near asda in tickets giving me angry look”
“Went to Asda Spondon this evening was walking to checkout with my hands full tripped on a pice of plastic that tangled rd my trainer my husband caught me from falling on my face the two women colleagues whom saw picked plastic up and never asked if I was ok but then as I walked away the two women thought it was funny having a laugh about it how rude and unprofessional and no thought for how could of turned out had my husband not been at my side.”
“The quality of the vegetables were a disgrace. Looked as though they had lay there for weeks.
Prices have went through the roof.
I will stick to Tesco in future.”
“Why do the rewards stop after certain amounnt of spending, do I have to go to another supermarket where they give rewards all the time, I get to the milestones quite quickly with a big family, am I being penalised for this. Last three weeks of shopping I have nothing come into my rewards although spending the same as normal.also like to save in my christmas rewards.”
“Done a big shop tonight, at the checkout I couldn,t scan my rewards as there was technical problems AGAIN!!! Missed out on savings, this rewards scheme is not fit for purpose. Asda is the worst supermarket, I,m sticking with Tesco.”
“Why do we not get rewards like before .if the app is not working fix it . Will be shopping more else where . No motivation to shop at Asda your prices are ridiculously high in the halal meat section and other foods for example chicken breast is 2£ more then other butchers or supermarkets. .you will loose customers if you don't fix the issues .”
“I have been using Asda for many years for a main shop. Includes shops around the UK. Now settled in one place I used to look forward to a weekly one stop shop.
Over the last year I've noticed a decline in the shop. Products routinely out of stock. Prices hard to fathom and staff appear disenchanted.
The result is that I now use the German stores increasingly. Their products which I used to think as inferior are generally of the same standard but cheaper.
The bonuses scheme was good for me but I rarely get credit.
I'm no manager but I suggest that the company goes back to what it was good at. Quality at a good price in a good atmosphere.”
“I normally have a very pleasant shop with staff i meet being very nice,unfortunately today was not the case ,I was in the Huyton store on cooked meats ,there was a member of staff ,female sitting on the floor checking dates i assume,you couldn't get to products,I said excuse me she didn't speak or look at me ,I reached over to get want I wanted, and she physically just her body against me,I just looked down and said ,really,no response, obviously not happy with dealing with the public and I also know the public can be horrible as I have worked in that sector,think more staff training is needed,very unpleasant person.”
“Asda must have the worst website in retail business. Paid for groceries for years then suddenly would not accept. Tried again after much anguish , it took it . Its gone too pot borh technology and groceries prices.”
“Asda Llangefni, items on the shelf marked 2 for £5, when I get to the till not e for £ 5 yet clearly marked assistant tells me they are 2 for £8 yet individually priced at £2.80 ?????
4 th time in this store 3 times things not priced right, I will now be taking photos of prices advertised on shelf and if wrong passing them on yo trading standards, how many people are you catching out each week I wonder, dort it out ASDA”
“Train branch seems to have stopped till service until 0900 in the morning. I am a night shift worker with a large family stopped to do quite a large shop. Trolley full and was expected to do self service on stupidly small belt. Only one person manning the self service. The lady kindly put shopping though it for me . Rather embarrassing as I am perfectly capable of using the dam self service till but what I object to is how long a big shop takes and how piddling the belt even on the larger self service machine is. Took me 3 x longer. I pointed out that I would be shopping elsewhere. When she kindly pointed out Tesco was doing. The same
I pointed out that I drove past Morrisons but in future would be stopping there as the service people tell you to just ask and someone will open a till for you. Sorry ASDA as someone who can spend more than 200 pounds a week you have probably just lost my custom.”
“I have asked many times for a welcome rewards they promise after your second purchase.
Even if I have ordered some food from the online website tree times in tree weeks and send them my order confirmation details, all times they have declined my requests.
In addition to this I also would say that the last driver, who delivered last Thursday on 22th of February, was really unkind, no help has been given, just rude manners.
Hope to receive a better treatment
next time.
If don't, I will change my grocery.
Daniela Innocente”
“Ever since it was purchased by a petrol retail company Asda has been sliding steadily downhill.
It is no longer leading the way with lower fuel prices. This trend has continued to food prices. The prices of fresh produce has risen faster than even Waitrose whilst the quality has steadily worsened to the point where they are charging a higher price for cauliflower than Waitrose but with a far inferior product.
The in store experience is grim with customer service non existent, no small bags to put loose fresh produce in prior to weighing, small trollers now have to be paid for. All meat and fish is stuck in cooled cupboards making it hard to inspect before selection whilst it is hard to get around the store without being barged aside by an army of pickers.
That’s my last visit to Asda. Aldi, Lidl and Waitrose here I come. My advise to the new owners is to stick to petrol stations.”
