“Someone should be checking that the bar codes at the till match the price displayed on the packaging. I have just shopped at Asda Dunstable and when I got home I was checking my receipt for a couple of items I bought for a neighbour. I bought 3 packs of boneless lamb leg steaks, all clearly marked at £4.98 on each pack. On checking my receipt I found I had been charged £5.50 per pack. I am thoroughly disgusted. They may have been at the higher price several weeks ago but the price has been £4.98 for some time now. I cannot get through on the phone, they are not taking calls. I am not amused.”
“The staff were very helpful in Caldicot. Unfortunately the customers were not following the one way system or keeping their distance. I felt very unsafe, no fault to the staff. Thank you for trying.”
“Had a click and collect and told a few items out of stock to queued outside for 20 mins went in store and all the items that were out of stock there on the shelves what's the point in that”
“Click and collect. 1/3 of order not available. Went into store and bought them. What is the point. Waiting over 3 weeks for a slot. Granted unusual circumstances but bread and milk were items missing and exact items available in store. Poor!”
“I have been calling the line for the piority slots from 9 this morning to half past two and no one is replying to me we are struggling to get food online shopping my husband is on the high risk and vulnerable on the government website and his doctor is so worried about the customer service and the situation that they have emailed us his conditions but I can not get through to talk about this not happy”
“Delivery man had no gloves, no protective gears whatsoever. The shopping wasn’t packed and he was expecting me to unload the crates full of loose items from my doorstep. Where is the social distancing? On top of that he wasn’t happy that I was isolated, he knew it, it was stated with my order. I told him to leave everything in the crates and collect when he’s back in the area. Seriously, I thought it would be better organised than that! I had no problem with Morrison’s (the best) or Tesco.”
“I went to Wakefield asda as it opened thinking it was the over 70 hour....I must have been wrong. Queue well managed but the rest....well if I had not been exposed to the virus before my chances now have trebled. Asda employees no gloves or masks, walking very near to customers and generally doing little about government guidance. Too many people in the store and even though it is large impossible to socially distance..doorman just waving customers through. No point for many elderly people saying 2 metres they were taught imperial and know what a couple of yards is better....all publicity wrong to not say both. Many couples and families there so one person rule not enforced. I could go on.......you need to do something about this......Tesco in most stores have got it right.”
“Asda your dealing with this so much better,we all have to learn a different aprouch to this,let your staff who face the public as I do in my job,let them shop quicker an not que after a shift off it,look after them.”
“We are isolating and have registered on the government website as vulnerable so we can get piority slots but nothing sorted and I have emailed Asda and spoken to customer service but still no help and we are struggling to get food etc and no one can drive in our house and the only way we can travel is by bus which is very risky for us as hubby is high risk and my next slot is on the third of April not impressed with your company”
“We are in the vulnerable and high risk category and do not drive and we have had to cancel my son’s 21st birthday celebration in London.,I tried to amend my order for tomorrow to add a birthday 🍰 but was told that i might lose my order by amending it why can asda help vulnerable people who are isolating so they do not get the virus other supermarkets are doing this and as I can not get to the big Asda my son will go without and no celebration not happy”
“Having shopped with Asda for almost forty years and had few issues, I was very disappointed with my latest experience.
We did an online shop and opted for what sounded an ideal way to rustle up some meals.
The one basket five meals. Five different meals , press on the item and the ingredients are added to your basket automatically . Great.
Unfortunately not so great when some of the items are not in stock. I know you have to expect this with online shopping but defeats the object if you can’t prepare the meal. One of the items I don’t even think they stock anymore. Also no indication of how you prepare the said meal when it all arrives.
Rang customer services , on the line for 31 minutes.
Worked out that this particular set of meals was in the Asda Good Living Magazine September 2019 . So ended up turning to google .
Sounds a great idea Asda but some things need tweaking.”
“No budget crisps. I had this experience before with your delivery service. ALDI & LIDL don't restrict/limit their loss leaders. I'm switching. You've lost me. Your 12 pack crisps are sold out by noon. When I buy those, I buy wine, chocolates etc,etc.
Goodbye.”
“Soft white rolls go mouldy after few days. This has happened quite a few times.
Also. Potatoes I bought alot of them rotten, holes, cut not good
Also shop is always low.on stock.even on saturday.at bexleyheath shop.”
“Last few visits the bread rolls go mouldy after a few days.
Potatoes I bought yesterday,.lots where rotton, holes in etc.
Also, the store isn't stocked up very.well. as it was a.saturday it.should have been. I go to bexleyheath..to be honest deciding if I want to shop there any.more.”
“On Thursday 16th January I was at one stop perry bar Asda and because some girl was shop lifting I was ask to leave I don’t think I got treated right.”
“I placed an order online and found I could pick it up at my local Asda (Barry), even though it wasn’t an Asda order. I had to wait 20-25 minutes for my parcel. I was first in the queue. There were 3 people waiting in the end and the man brought all 3 together, which I understand,
but I do feel the waiting time is excessive. The last time I picked up an Asda order I waited over 20 minutes, too. I don’t consider this is a good service.”
“I am becoming increasingly disappointed with the service received from Asda.
We have shopped ASDA stores for most of our married life, almost 32 years, and have seen a significant decline in the shopping experience, with significant decline over the past year.
An incident regarding click and collect last year meant a wait of 45 minutes in store and mixed information from staff regarding collection of our shopping. The only consistent information at this point was it was definitely not to be collected from the marked collection point in the car park!!!!
More recently a particularly rude delivery driver dropped our shopping from waist height onto the floor without apology, but arguing with us and a refusal to give his name. A lengthy conversation with ‘someone’ based in head office ensued and a £5 voucher added to our account, oh yes this was compensation for being intimidated in our own home by a disgruntled delivery driver!!! So now we don’t trust ASDA to deliver.
Scan and go?..... out of the last 5 times shopping in this way, we have been selected for quality control!! Totally random???? I don’t think so!! The handset registers the user therefore this is not totally random.
All this being said, the staff in Asda were always known to be polite and courteous in the past, this has changed so much, it is a rarity to get eye contact, let alone a friendly greeting from most of the checkout or floor staff. Shopping at certain times of the day means the home shopping crew are blocking aisles with their oversized trolleys, pushing in front of customers without so much as an excuse me - they have a job to do and targets to meet, but behave as though they are in a warehouse rather than a supermarket.
Yes I had a bad experience in Asda today, hence the rant, but surely as frequent, regular customers, we deserve a bit of courtesy and honesty, not to mention good manners from the staff?????”
“I have my shopping delivered every week but for some reason ASDA with a delivery slot but for some reason ASDA think I don’t want shopping next week what is the point of having a delivery slot”
