“Get it right, for heaven's sake
Why is it that whenever I order online, so many things aren't available? We have a "Superstore" here in Taunton so you'd expect them to stock everything, but no - this week a glaring example to mention but one item - no Hovis Brown Bread!
My wife smokes and we try to order cigarettes via Asda but every single time they pick the wrong ones - this week they're now sending us king size and not superkings, despite my 'no substitutes' setting.
I've been unable to drive for medical reasons but I'm free to do so now and I'm SO pleased. Now I won't have to rely on Asda and put up with what they send or don't send us.”
“I don't have complaint about service, it's a product. Does anyone else think that these wipes smell vile? They do a great job and feel lovely, but the smell is like reused wipes. I bought some a few months ago thinking it was a dodgy batch, I didn't buy any until recently thinking they should have improved, but no..... They still stink”
“I keep asking for three products to come back they are brocolli rice, cauliflower rice, and rainbow rice i do not eat rice i have been putting this on feedback when i order my grocery shopping but nothing seems to happen”
“I bought a pork Shoulder joint for £4. I wanted diced shoulder. When I unwrapped the joint it was full of fat and skin. I wanted 750g and after cutting this 1.6kg piece thats what was left in lean pork. Disguising packaging!”
“I place orders to obtain 2 or 3 pies and pad out the order. Each week I am told that at least 1 if not 3 are out of stock, the stores are knee deep in Pukka pies!?”
“New online format is awful. Very difficult to navigate. Some products impossible to find. When warned that ordered bread was unavailable, impossible to navigate shopping basket list! So confused I deleted the whole basket, then found I couldn't send complaint without order number! I've been a customer for years, but this is a shambles! Never again!”
“I rang my store and told them i had a missing item yet again this is the third time this has happened,they said dont worry we will redeliver it, if we can not we will contact you, they never did ,i got a email sent from asda that the store sent not straight to me ,but the store sent it to asda .com customer service saying i will get a refund and not the product, they have done this on all occasions , but the asda it self gave me £5 voucher to say sorry,i waited in all day yesterday for either a call or delivery nothing happened , i finally got a email from asda itself and not the store very late in the evening forwarding a email from the store about the refund, and further email yet again very late last night about the evoucher, i am a loyal customer who does not like to normally make a fuss”
“Booked delivery 9-11 came at 11.55 not happy as I had an appointment ,and had to go alone whilst my husband waited for shopping no apology from driver ,also not very good dates on products , having to freeze meat straight away .My delivery pass runs out soon so won’t be renewing giving Tesco’s a try”
“I have always found the delivery service well priced and reliable however there is an issue due to their no bag policy. My last order arrived soaked as it was raining, items such as washing powder were ruined. Several attempts to resolve this with customer services have been frustrating as they have not responded with any appropriate solution or offered a refund for the items that were soiled. This is despite sending them a video of the delivery driver pouring out the water from the crates!!!”
“What a waste of time,waiting in a queuing up to pay for goods. The ratio of tills opened to customers waiting was a disgrace. What is the end game here, close the tills and force customers to use self service, this avoid paying till staff, who have already been stopped helping elderly customers from packing bags, which would help to move the queer along. No wonder the likes of Aldi and Lidl are doing so well, at least there, you know how the system works and tills are opened when queer build up. Wake up Asda, our once favourite shop, is fast losing ground and customers.”
“After a long trip on the motorway we called in to Asda at Wakefield and decided to have a much needed coffee. We paid £4.80 for two lattes and it was revolting, and not very hot. We had a few mouthfuls and couldn’t drink anymore 🥴 . What a waste of money. We didn’t go back to the young girl that was serving because she was making drinks, taking orders, taking the money and quite frankly we didn’t want to put anymore pressure on her. We use your Barnsley branch as well and the staff are lovely there but they can’t get coffee right either. Is it the machines, the coffee you use or lack of staff training ?. When I pay good money I expect something decent for it.”
“Terrible produce. It all gets shoved at you no time to check it. The pickers pick vegetables that are already passed their best! So frustrating having to find someone to return it!”
“ASDA customer service (Astley Bridge Bolton) and complaine handling is not very friendly and to a degree vicious. My family experienced that some of the managers as staff are very rude beyound believes, to the extend that my family will not shop there anymore! Of course we will talk about our experiences to friends and family!”
“Good staff,just the heart of the manager Stuart harness is big and he cannot steal any costomer ,but he he will not forgive the punishment of a year ,but the forgive him.thaks I requested u”
“I have mostly used Asda for online shopping no more, absolutely useless in fulfilling orders no matter what time delivery slot is I thought they were open 24hrs. I gave them benefit of ordering again out of order for £90+ only £70+ was delivered. I’m afraid I shall use Tesco or Sainsbury’s in future. Need to get sorted Asda or maybe you are making “Brexit” you excuse?”
“I Order a total of 33 items and I'm missing 10 what is a lot, for this experience I'm never going to go back for shopping to Asda because this is absolutely unacceptable, I can understand some missing items but items like lemon, tomatoes, oranges, chicken or bananas unavailable is absolutely ridiculous, plus you have to pay for delivery. It's a bad joke”
“Many times ordering same item as regular buyer ASDA online, every fortnight. For some reason everytime the order always ended up with substitute no matter how early or late when placing order along the weekdays. It was like they do not have monitor stock on time and decided to update the last minute when going through pickings. There was a time where unavailable item came in stock and afterwards of ordering it, in a few days to delivery they substitute the item which again out of stock. (Mostly from ASDA value poultry)
This is supposed to be supermarket chain, don't expect any quality and standard of selected products, items that they picked are either near by date for meats or fresh organic will often look to be poorly.
Only thing is if your item gets damaged, they'll give you free samples and no apologies unless you call out on it.
Perhaps it is best to go out and shop in local stores instead. On the last note, choose other company for less hassle and less queues so they don't charge you 3-4 pounds when ordering on the weekend.”
“I have used Asda for home delivery for years and apart from the odd blip it’s been a pretty good service. That’s until November 2018. Since then there has been problems. The first was an order due between 8-10. The estimated arrival time was 2 am. They would not deliver the next day and I couldn’t wait up so I had to cancel. They offered £2 off my next delivery cost as compensation. The next time there were a lot of missing items. Today an order arrived. Lovely person delivering as usual. Of a 50 item order 25 were not available. This was on top of the items that had already come up as out of stock before I placed the order. Not good at all. The money was put straight back into my account but I will now have to pay for a delivery from somewhere else.”
