“Shop every week at asda always buy 2 packs of strawberry and white chocolate muffins noticed the prices have been creeping up but thats ok everything is. When i went in this week i couldnt see them one of the assistants pointed them out to me theyre in different packaging he told me everyone was complaining about them as they were smaller but the price had gone down to a £1 he also pointed out that the dates were longer on them. Well weve just tried them very disappointing theyre now "sticky" definately not as nice as the others what is the point in changing a recipe to save a few pence bring back the old ones. Also i bought some packs of chicken stew and dumplings which i but every week also in new packaging havent tried those yet just hoping they havent changed too!!”
“Only two tills open. Long queues at each open till. Used self scan in the end unfortunately no one there if a query flagged up on scanning. Very poor service.”
“I recently did an on line shop, i wanted a carpet cleaner but was substituted a fabric freshener which does not do the same thing, that was annoying but what annoyed me more was a 40p charge for carrier bags when i had only one, the rest of my order was in crates which i had to empty and stack on the stairs, this has happened a few times, apart from that my order was okay and the delivery man was friendly and polite.”
“Online shipping fools customers. Bought a pair of shoes for my son to put when school resumes and asda assured that we can collect at store on Sunday 6 Jan. They sent email late evening to collect on Monday. No new shoes for the child as expected :(”
“I like asda, i really do an will probably use them again. I am however disappointed with my ecperience today at Asda in Wakefield. Asda was busy, fine, its Christmas and that was to be expected. We arrived and there were no trolleys, they were all waiting to be brought back from the carkpark. Shopping was fine, then the fun started. Getting out of the carpark was ridiculous, it was rammed and noone would let anyone else out. Where were the staff, where were managerment in the situation. Its great having the extra custom but what about customer service in the carparks.”
“I've just received my home delivery order half hour ahead of schedule. I received the text message 10 minutes after the driver left saying they were running ahead of schedule! My housemate works night's so whenever I order online shopping I generally tend to be as quiet as possible when taking in said delivery. The driver was quite abrupt with him and really wasn't very helpful, other supermarkets offer to take the bags out of the baskets and drop them just inside the hallway. I chose not to accept substitutions as generally they can be quite poor, but I find it hard to believe that toilet roll can be out of stock! Plus other general items that I'd ordered which weren't particularly specialist! I haven't used asda home delivery for some years and now I know why, the service is generally slap dash and a little rude and abrupt. I won't be using asda again.”
“After submitting and paid for order online, invoice shows paid for 10 bags, as a stauch recycler, called customer service, told there's an option to click NO to bags, as default is YES, illegal in any financial transaction anyway!
Then during pickup, had to key in 10 digit order number AND your FULL date of birth on an upright hugh monitor in full view of everyone else in the queue behind! should be popular to "certain" customers!
Complete order is kept in several lockers and you must access lockers according to the sequence given, once doors locked, it won't open again, plus doors are annoyingly self closing. Therefore imagine, you're outside in natural elements albeit an overhead shelter, trying to keep the locker door open with your body, no table about, trying to empty your shopping into your own bag/s, take the full bag/s to your car boot then moving onto the next locker!!! If you forget the next locker number, you've got to go back to the monitor screen!
On the other hand, imagine if you're waiting for someone in front of you following the above charade to empty their shopping from the various lockers as the monitor screen can only process ONE customer at a time!
As others in the queue is waiting, all watching you perform your charade, you wouldn't dare checking your shopping items to your invoice during pick up, so on returning home, on checking, realised one egg broken, one tube of vitamin C missing and instead of haddock, I was given white fish! Yes, the monitor did provide you the option to return unwanted, presumably substituted items, but as you're not able to check during pick up, that option is nullified.
So I called customer service again, admit she was cordial and agreed to refund all concerned items, however I was told that my account will now be "checked from time to time" ????? Whats this all about?
I was again told, there is an option to click NO to substitution, as again default is YES, which again is illegal in a transaction which is paid for in advance anyway. On both these options (carrier bags and substitution) I failed to notice both these options during check out.
Overall a good idea for those who like me despise shopping thus the two stars, but certainly needs improving e.g. why not a PIN instead of having to key in a 10 digit order number AND date of birth for each pick up as it would be easier to remember and speeds up the queue at the monitor. Otherwise, it would definately be a deterrent for the matured, badly sighted and the vain plus the holdup in the queue waiting to access the monitor defeats of the benefits as it's now a Click and Memory keyboard test, juggling door whilst empty contents AND navigate between car and locker feat ..”
“Ordered George curtains, 1st lot went missing, made a 12 ml wasted trip, to be told lost in transit. Difficult time with hard to comprehend customer service staff. Ordered again, this time arrived after a few days. Collected from Asda Queensferry waited 10 mins at unmanned desk. Have since read a few reviews, oh dear!!!”
“Bought Extra special chicken with leeks and pancetta as part of £10 meal deal. Pathetic portions, half a small chicken breast each. Know there's no real profit in it for Asda here but REALLY! Don't bother offering the deal at all if you can't provide an adult portion. Been shopping at ASDA for many years but prices rising a lot. Lidl and Aldi close by....”
“I love Asda it’s my go to shop however I am incredibly disappointed that the Asda in Lower Earley have changed their closing times and are now no longer open 24 hours. As a teacher I was often searching the isles at 3/4am looking for last minute supplies for my lessons.
Bring back 24hrs!!!”
“They didn't it was a in-store purchase today, the lady at the check out scanned a doll I was buying, so she scanned it and she says to me ya do know this is £7.50 don't you? I found that highly embarrassing there was other people behind me making comment saying that was rude. I have had several complaints about the store and the staff in it and all a get is sorry email.”
“Delivery driver was not very helpful, just standing around playing with his mobile phone while I unpacked the heavy loads. He Was not wearing an Asda uniform to show he actually works for them. He could have anyone off the street??
Don't Asda management check to make sure their staff are dressed appropriately? I used to work at Asda back in the 1990s, they were way more business like back then. They even sent you home if you aren't in uniform. How times have changed, they used to be renowned for their customer service and professionalism, not anymore it seems? such a shame”
“Ordered food shopping to be delivered the following day due to being signed off work for a week due to a bad bad and having a 5 year old to feed. They called me the morning of the delivery to tell me that two delivery drivers had called In sick so I would have to go and pick up the shopping myself. Upon me explaining that I could not collect (hence the reason for doing it online in the first place) I was told that the order could be cancelled and done again or I would have to contact customer services to rectify the problem and possibly have it delivered in a few days time!
Slight redemption from Asda as when I called the manager he offered a gift voucher although my partner has to go out of area at 9pm after work to get our food shopping. Not happy.”
“SUPPLIMENTS ALWAYS WRONG
I ORDERED 4 BANANAS RECEAVED 2
I BOUGHT MAPLE AND PEACON PLAIT WHICH I HAD TO COOK AGAIN AS THEY WERE STOGGY
4 CHELSEA BUNS OUT OF DATE IN ONE DAY”
