I recently did an on line shop, i wanted a carpet cleaner but was substituted a fabric freshener which does not do the same thing, that was annoying but what annoyed me more was a 40p charge for carrier bags when i had only one, the rest of my order was in crates which i had to empty and stack on the stairs, this has happened a few times, apart from that my order was okay and the delivery man was friendly and polite.
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