“Did and online shop yesterday around midday to be delivered today 12.30-1.30 slot, I get a text this morning 10.06am saying my order had been cancelled, I called to sort problem and had two options one click and collect from the store furthest away from me or delivery at a late slot tomorrow afternoon. If they had got in touch with me a lot sooner it could have been sorted and why when o called straight away was my time slot for today not available. Very cross to say the least. Poor customer service for someone who regularly shops in store and uses online shopping.”
“Asda does NOT uphold their Try Me Love me or we'll will refund and replace if not 100% happy, promise
In our quest to recycle, we decided to get a salt grinder from Asda and it worked so well, few weeks later, when I was next in Asda, I got the same grinder but for pepper to make it a set.
When the salt grinder was nearly empty, we got refill and tried to lift the top off the grinder. The thread on the glass jar shows the grinding mechanism is slotted on so it should just unslot but it just won't budge.
We rang Asda's 0800 number and spoke to Joseph who seems to be reading from something and repeated back to us as to how to unslot the top. The grinding top would only turn so much but not enough to come off. We tried the new pepper grinder, same applies, it's top won't unslot either. Eventually Joseph advise us to bring it back to the store.
At Asda Marina, Brighton, where we bought the items, the customer service lady kept repeating "what do I expect her to do about it" as I'm trying to explain the situation. Finally out of exasperation, even though we liked the item, I eventually said, since it won't unslot and we cannot refill it, we're not happy with the item so we're exercising Asda's Try Me, Love me promise i.e. to refund and replace.
She went away, came back to say her team leader confirms Joseph on their 0800 helpline is wrong as these are non refillable grinders, even though its not mentioned on the label or shelf at all, but out of good faith, will agree to refund and replace the salt grinder. I asked for the refund to be donated to their charity box. But she won't refund and replace the pepper grinder! She will only refund if I return the pepper grinder as it's still unused or I keep the pepper grinder with no refund. I told her we're not keeping the pepper grinder as it's not refillable and therefore it's a sinful waste to our environment to have a throwaway grinder.
We were definately NOT happy with the pepper grinder yet Asda refuses to uphold their Try Me Love Me promise, to refund and replace if not 100% happy.
Finally the team leader appeared and her final suggestion is if I buy a set of refillable grinders from Asda, she will give us a pepper refill! The cheapest set of Asda grinder is £6. You do the maths plus she seems to have missed the point.
Instead of wasting more time with Asda, we're shopping elsewhere.”
“Toilets at both Bangor and Llandudno were disgusting. The stench was awful, and makes me wonder how often they are monitored. My advise, use Toilet facilities elsewhere before you visit Adds!!”
“I had around 5 online grocery shops with ASDA. Terrible delivery driver attitude left you to unload boxes seemed to think organising the other boxes in the vehicle more important than helping the customer.
several items on order unavailable on almost every delivery even basics like long life skimmed milk that was the last nail in the coffin for me as milk was what I needed most.
I do online shopping because of limitations in mobility periodically so just felt what is the point in this if I still have to go out to local shops for basics because of their failure to deliver all and not just part of my order
As a result of this I now shop with Morrison and O.M.G. what a difference great helpers great organisation better quality food they even refund you for returned used bags”
“waited inline for 15 minutes only 2 people serving and of them spent more time talking to customers she knew than trying to serve anyone else. no clean cutlery or trays, when asked for some got a huff and she stormed off, came back and slammed cutlery into trays, by time food came it didnt taste that fresh and the hot drinks we purchased was cold. asked if anyone was in charge we could see and was told "boss went home early" never met such rude unhelpful staff. have since emailed shop manager and head office direct”
“Items that were .on offer not available.One of the offer items unavailable for third time!
Wrong houmous sent for third time and returned to driver.
Not good enough when relying on home deliveries due to being housebound.”
“I had to wait 50 mins for my groceries to be brought out to me., there was 3 cars in front of me and I scanned the machine. They knew that there was a queue it This is unaceptable for the time I had to wait I could have done the shop myself. Not impressed will not be using this service again”
“I did not receive any update from ASDA after my online purchase was made. When I contacted their customer service, I was told they had delivered but no one received it. They didn't even bother to call the mobile number I had indicated in the delivery form, and they didn't even send me an email about it. When I asked if they can reschedule, they told me to log back into my account to choose a new delivery schedule. When I logged back in, they had cancelled my order. So I had to go through the ordering process again. Such an inconvinient process.”
“Most of my orders over the past 16 months have had stuff missing or substituted. The excuse being that the pickers pick the goods at 3 a.m. in the morning (even though my delivery is always between 6 p.m. - 8 p.m. in the evening) and that the shelves aren't re-stocked by 3 a.m. so I either get poor quality fresh produce or none at all, so then I have to go elsewhere to purchase what I ordered from Asda. I never ever get the fish I order, it is ALWAYS substituted for smoked fish. Not satisfied with Asda at all. Very bad management system that allows this to continually happen. This week I ordered 3 jumbo spring onions but instead I got 3 sad looking normal sized spring onions (and I still got the smoked fish instead of the normal fish I ordered). Appalling service. Abysmal.”
