“I had around 5 online grocery shops with ASDA. Terrible delivery driver attitude left you to unload boxes seemed to think organising the other boxes in the vehicle more important than helping the customer.
several items on order unavailable on almost every delivery even basics like long life skimmed milk that was the last nail in the coffin for me as milk was what I needed most.
I do online shopping because of limitations in mobility periodically so just felt what is the point in this if I still have to go out to local shops for basics because of their failure to deliver all and not just part of my order
As a result of this I now shop with Morrison and O.M.G. what a difference great helpers great organisation better quality food they even refund you for returned used bags”
“waited inline for 15 minutes only 2 people serving and of them spent more time talking to customers she knew than trying to serve anyone else. no clean cutlery or trays, when asked for some got a huff and she stormed off, came back and slammed cutlery into trays, by time food came it didnt taste that fresh and the hot drinks we purchased was cold. asked if anyone was in charge we could see and was told "boss went home early" never met such rude unhelpful staff. have since emailed shop manager and head office direct”
“Items that were .on offer not available.One of the offer items unavailable for third time!
Wrong houmous sent for third time and returned to driver.
Not good enough when relying on home deliveries due to being housebound.”
“I had to wait 50 mins for my groceries to be brought out to me., there was 3 cars in front of me and I scanned the machine. They knew that there was a queue it This is unaceptable for the time I had to wait I could have done the shop myself. Not impressed will not be using this service again”
“I did not receive any update from ASDA after my online purchase was made. When I contacted their customer service, I was told they had delivered but no one received it. They didn't even bother to call the mobile number I had indicated in the delivery form, and they didn't even send me an email about it. When I asked if they can reschedule, they told me to log back into my account to choose a new delivery schedule. When I logged back in, they had cancelled my order. So I had to go through the ordering process again. Such an inconvinient process.”
“Most of my orders over the past 16 months have had stuff missing or substituted. The excuse being that the pickers pick the goods at 3 a.m. in the morning (even though my delivery is always between 6 p.m. - 8 p.m. in the evening) and that the shelves aren't re-stocked by 3 a.m. so I either get poor quality fresh produce or none at all, so then I have to go elsewhere to purchase what I ordered from Asda. I never ever get the fish I order, it is ALWAYS substituted for smoked fish. Not satisfied with Asda at all. Very bad management system that allows this to continually happen. This week I ordered 3 jumbo spring onions but instead I got 3 sad looking normal sized spring onions (and I still got the smoked fish instead of the normal fish I ordered). Appalling service. Abysmal.”
“Always used to pop in to store but recently started using online ordering!
Got our shopping on Saturday 30 minutes late which wasn't a problem. As my wife had ordered I just signed it off trusting everything was there. More than half our shopping wasn't delivered and now we battling with Asda to get back what we already paid for!
Has really peed me off!
I've lost trust in online ordering and will now pop in stores to shop but maybe not Asda next time!!!”
“I shop in Asda evry day,I was at checkout and asked for cash back the cashier and another member of staff were busy talking and she forgot about cash back and told me she would have to start again and rescan,and told me that a cash machine was outside I said it didn't matter and went to kiosk and brought something else low and behold they were talking to and I stood there while they finished their conversation .”
