“Why have a christmas savings, when you can,t build it up, you are not offering anything just lately, Miles's better at sainsburys with their nectar card, savings plus better deals on things we really need not bedding and barbecue stuff we can't afford anyway.”
“Refused refund ,
Driver didnt ask about subitutes , so stuck with spice we cant and dont use .
Birthday cake squashed as packer put bag of potatoes on it , shows lack of knowledge and training given .
Driver gone before relised , disgusting customer service .”
“Hi, This is such a long time since I buying stuff from Asda Tilbury. I spent thousands of pounds, but my Rewards are 0. Several times tries to talk to someone in store staff , on check out staff and customer service but they always say we don’t know we can’t help, because even themselves not getting shopping rewards as well .
Big time error by The whole Asda system 🤢”
“We placed an order intending to finalise by amending it later but it didn't show up on our account and we didn't receive a confirmation email so thought it didn't go through and placed a second order for a different day. The next day the first order arrived unexpectedly, but as we hadn't been able to finalise it much of it was not what we needed or wanted. And some of the products we could have kept were damaged anyway.”
“For quite some time I have been buying roasted nuts from Asda Southgate - 2 × 200g for the offer price of £3.50. The packaging looked luxury and the quality of the nuts ( walnuts, almonds, pistachios etc ) was exceptional.
Recently Asda management decided to discontinue this fantastic product and replace it ( the same £3.50 offer ) with something looking bad and tasting as bad - cheap transparent packaging and nuts of suspicious origin, categorically not roasted by professionals.
Asda's management definitely did it as a cost cutting exercise. However, if your customers stop buying them ( and they will, no-one wants to break a tooth or eat something smelling musty ), check your accounts - Oops! Profits decreased!
And I was just beginning to look at Asda as a verry acceptable and pleasant supermarket.
Me - back to M&S, cheaper and better!”
“I’ve shopped with Asda for years, online and in the shop but won’t be any longer. Had an online delivery last week where over £20 worth off chilled goods were missing. Asda are acknowledging the error but will not refund me because I paid with an Asda evoucher. So Asda keep the goods and the voucher.
Can’t even submit a complaint because they said there is nothing they can do.
Two calls to customer service and two promised call backs and never heard from them.
Tried Facebook Messenger and got no where.
I cannot understand how a company thinks it’s acceptable to keep a customer’s payment, in any format, and not provide the goods in return, or return the original payment method.”
“Today i was shopping in asda at great bridge and was looking at some nappies for my daughter when a rude employee bumped into my trolley and said under his breath that i should have moved my trolley in the first place my trolley was well out of the way. I will no longer be shopping in the store again customers have the right to shop and employees need to learn some manners and be polite to customers even if they are having a bad day dont take it out on the customers end of”
“I bought some cookies on normal price. At home I realised that they were already out of date by 4 months!
How can they keep it on the shelves for that long?! It’s unsafe”
“Asda...have a fixation with soft cobs.. crusty type cobs are in the minority.. I have complained before but nobody listens...and why should they ?...The store managers are very secure in their cushy jobs....”
“My recent grocery order came with three unsatisfactory items. Two were short dated and one was out of date. I requested a refund for all three items. Two were refunded and one was declined. The one they declined was the item that was out of date. I wouldn't normally bother writing a review but this riled me. After speaking to someone at customer care they said they would refund me. You woul think that they would refund this out of date item immediately rather than risking any bad publicity that they are selling out of date items. Shame on you Asda.”
“I understand this review will probably not change people's shopping methods, but trying to complain against ASDA's own customer service is impossible...there is no way to do so, so they are basically a law unto themselves. So any problems associated with poor customer service remain unsolved and in fact, undocumented. So bear that in mind if you buy any products, as you are limited to what you can get from them, as there is no consequence for their actions./ Just to confirm I have emailed and spoken to them.”
“I'm sick of shopping at Asda.
The staff are unhelpful always.
You always have to use the self-checkout, that Always goes wrong.
I'm fed up with their fresh fruit being off when you open the pack or off by the next day.
Staff do nothing if you complain in store.
You can't email to complain.
Last week I found prices are different at the till to the price on the shelf, but only found out that on getting home and doing my accounts.
Today, I find the kiosk isn't open until 8am now, and I've done in there by 7.30am.
This all relates to the Barrow-In-Furness branch, that used to be a nice place to shop, in the 1970s.
There would have been no need to write this today, but as I can't contact Asda without waiting forever on the phone then I may as well warn others as Asda are not interested in putting things right.”
“Only bought these peppers on Tuesday. Go to cut into the red one and there's all mould in it. This is totally unaceptable. Not the first time this has happened. They don't check their stock. Selling things that are past their sel by date. Staff are more interested in having their mothers meetings at the self checkout. Will be shopping elsewhere from now on!”
“had the winter warmer in the cafe of our local asda. Soup was gloopy it stuck on spoon. No roll this year but a slice of bread which was dry butter was hard so bread fell apart, teabag was of poor quality - £1 never went back their again”
“Redditch Asda. I bought 4 pizzas less than half price. Joked to the member of staff who was muslim how nice they are. But the veggie ones have no taste. I said the meaty ones are nice has well, then he started saying I can eat chicken, but not pig. He kept going on and on until I said you can't eat these then because they've got gammon or bacon on. Kept going back I can eat chicken, I love chicken. Absolute nerd and we get accused of racism.”
“Absolute joke of a service, whether it's click and collect or delivery. Items always missing or orders cancelled. Don't waste your time. I had vouchers which I had complain to receive back as apparently my previous order didn't exist. Pathetic service and company.”
“Absolutely appalling service when trying to contact them by phone, main page website out of date with number, options when you do get the number from the contact us link not fit for purpose. Received a parking fine, appealed, they advised me that they would put in a cancellation request, communicated via email with an employee, both inward and outward communications, however after 21 days I had not heard from them and when trying to chase this up by the reply button , got an automated response saying to call, what a joke. Eventually found the right person, to talk to, but in the meantime encountered rude ignorant staff, who were so disinterested and the impression was that I was inconveniencing them and cut me off ! Get your act together ASDA. shocking !”
