“Asda...have a fixation with soft cobs.. crusty type cobs are in the minority.. I have complained before but nobody listens...and why should they ?...The store managers are very secure in their cushy jobs....”
“My recent grocery order came with three unsatisfactory items. Two were short dated and one was out of date. I requested a refund for all three items. Two were refunded and one was declined. The one they declined was the item that was out of date. I wouldn't normally bother writing a review but this riled me. After speaking to someone at customer care they said they would refund me. You woul think that they would refund this out of date item immediately rather than risking any bad publicity that they are selling out of date items. Shame on you Asda.”
“I understand this review will probably not change people's shopping methods, but trying to complain against ASDA's own customer service is impossible...there is no way to do so, so they are basically a law unto themselves. So any problems associated with poor customer service remain unsolved and in fact, undocumented. So bear that in mind if you buy any products, as you are limited to what you can get from them, as there is no consequence for their actions./ Just to confirm I have emailed and spoken to them.”
“I'm sick of shopping at Asda.
The staff are unhelpful always.
You always have to use the self-checkout, that Always goes wrong.
I'm fed up with their fresh fruit being off when you open the pack or off by the next day.
Staff do nothing if you complain in store.
You can't email to complain.
Last week I found prices are different at the till to the price on the shelf, but only found out that on getting home and doing my accounts.
Today, I find the kiosk isn't open until 8am now, and I've done in there by 7.30am.
This all relates to the Barrow-In-Furness branch, that used to be a nice place to shop, in the 1970s.
There would have been no need to write this today, but as I can't contact Asda without waiting forever on the phone then I may as well warn others as Asda are not interested in putting things right.”
“Only bought these peppers on Tuesday. Go to cut into the red one and there's all mould in it. This is totally unaceptable. Not the first time this has happened. They don't check their stock. Selling things that are past their sel by date. Staff are more interested in having their mothers meetings at the self checkout. Will be shopping elsewhere from now on!”
“had the winter warmer in the cafe of our local asda. Soup was gloopy it stuck on spoon. No roll this year but a slice of bread which was dry butter was hard so bread fell apart, teabag was of poor quality - £1 never went back their again”
“Redditch Asda. I bought 4 pizzas less than half price. Joked to the member of staff who was muslim how nice they are. But the veggie ones have no taste. I said the meaty ones are nice has well, then he started saying I can eat chicken, but not pig. He kept going on and on until I said you can't eat these then because they've got gammon or bacon on. Kept going back I can eat chicken, I love chicken. Absolute nerd and we get accused of racism.”
“Absolute joke of a service, whether it's click and collect or delivery. Items always missing or orders cancelled. Don't waste your time. I had vouchers which I had complain to receive back as apparently my previous order didn't exist. Pathetic service and company.”
“Absolutely appalling service when trying to contact them by phone, main page website out of date with number, options when you do get the number from the contact us link not fit for purpose. Received a parking fine, appealed, they advised me that they would put in a cancellation request, communicated via email with an employee, both inward and outward communications, however after 21 days I had not heard from them and when trying to chase this up by the reply button , got an automated response saying to call, what a joke. Eventually found the right person, to talk to, but in the meantime encountered rude ignorant staff, who were so disinterested and the impression was that I was inconveniencing them and cut me off ! Get your act together ASDA. shocking !”
“I have tried to order wine online with Asda on a couple of occasions. Each time the wine in question was advertised with free delivery but when you put the wine in your basket they then try to charge you for delivery. This is quite simply false and misleading advertising designed to hook you in to place a wine order. I complained and they sent me a £10 voucher which they said that i could not spend against the wine order. I asked for my complaint to be elevated because this was very clearly dishonest and misleading advertising. They agreed to elevate my complaint but they have never responded after over a month now. I will be reporting them to ASA the Advertising Standards Agency for false dishonest and very misleading advertising. I will never shop at Asda again. Just cannot be trusted to do what it says on the tin!!! What a shocking and misleading service and a completely ineffective complaints procedure. The Head of Complaints needs to wake up and sort his staff out.”
“Customer service tell me I'm getting a refund but I wake up to an email saying they can not make that decision. So im £20 out of pocket. Financial ombudsman will be contacted this morning. Order 70000026543092”
“I've used asda for 5 years delivery most weeks but since they updated their website it's been impossible to order anything. I had a delivery pass .so I've gone over to Tesco.. asda absolutely terrible.”
“Mine is all about these asda rewsrds , well there are none anymore , we have spent over £500 in the last few weeks and we have been rewarded with 20pence, there are no missions anymore thetrs nothing its useless now”
“What happened asda !? You used to be one of the best stores in all ways !!! Now your one of the worst ! Prices have gone up, no more rewards!! App dosnt seem to want to work !! Looks like tescos and sainsbury's will be getting alot more custom. I used to spends hounards every month with you guys but now it doesn't seem worth it .. so disappointing. What happen to you asda !?”
“Would rate lower if I could ,trying to contact someone located in the UK about on line shopping delivery that I was over charged for was impossible ,customer services for online delivery is located in India,and after phoning customer services numerous times and being passed to contact centre in south Africa I am still no closer to getting a refund ,worse custer service I have ever experienced”
