“Redditch Asda. I bought 4 pizzas less than half price. Joked to the member of staff who was muslim how nice they are. But the veggie ones have no taste. I said the meaty ones are nice has well, then he started saying I can eat chicken, but not pig. He kept going on and on until I said you can't eat these then because they've got gammon or bacon on. Kept going back I can eat chicken, I love chicken. Absolute nerd and we get accused of racism.”
“Absolute joke of a service, whether it's click and collect or delivery. Items always missing or orders cancelled. Don't waste your time. I had vouchers which I had complain to receive back as apparently my previous order didn't exist. Pathetic service and company.”
“Absolutely appalling service when trying to contact them by phone, main page website out of date with number, options when you do get the number from the contact us link not fit for purpose. Received a parking fine, appealed, they advised me that they would put in a cancellation request, communicated via email with an employee, both inward and outward communications, however after 21 days I had not heard from them and when trying to chase this up by the reply button , got an automated response saying to call, what a joke. Eventually found the right person, to talk to, but in the meantime encountered rude ignorant staff, who were so disinterested and the impression was that I was inconveniencing them and cut me off ! Get your act together ASDA. shocking !”
“I have tried to order wine online with Asda on a couple of occasions. Each time the wine in question was advertised with free delivery but when you put the wine in your basket they then try to charge you for delivery. This is quite simply false and misleading advertising designed to hook you in to place a wine order. I complained and they sent me a £10 voucher which they said that i could not spend against the wine order. I asked for my complaint to be elevated because this was very clearly dishonest and misleading advertising. They agreed to elevate my complaint but they have never responded after over a month now. I will be reporting them to ASA the Advertising Standards Agency for false dishonest and very misleading advertising. I will never shop at Asda again. Just cannot be trusted to do what it says on the tin!!! What a shocking and misleading service and a completely ineffective complaints procedure. The Head of Complaints needs to wake up and sort his staff out.”
“Customer service tell me I'm getting a refund but I wake up to an email saying they can not make that decision. So im £20 out of pocket. Financial ombudsman will be contacted this morning. Order 70000026543092”
“I've used asda for 5 years delivery most weeks but since they updated their website it's been impossible to order anything. I had a delivery pass .so I've gone over to Tesco.. asda absolutely terrible.”
“Mine is all about these asda rewsrds , well there are none anymore , we have spent over £500 in the last few weeks and we have been rewarded with 20pence, there are no missions anymore thetrs nothing its useless now”
“What happened asda !? You used to be one of the best stores in all ways !!! Now your one of the worst ! Prices have gone up, no more rewards!! App dosnt seem to want to work !! Looks like tescos and sainsbury's will be getting alot more custom. I used to spends hounards every month with you guys but now it doesn't seem worth it .. so disappointing. What happen to you asda !?”
“Would rate lower if I could ,trying to contact someone located in the UK about on line shopping delivery that I was over charged for was impossible ,customer services for online delivery is located in India,and after phoning customer services numerous times and being passed to contact centre in south Africa I am still no closer to getting a refund ,worse custer service I have ever experienced”
“We went to Asda in Crawley yesterday and it wasn’t a good experience. All the fruit and veg shelves were mostly empty apart from one or two. The quality of Asda products is generally very poor with out of date products on some shelves. We were disgusted yesterday with the store presentation, especially cleanliness and the lack of products. The other issue is the Asda staff who seem to have no customer service skills and are generally very unhelpful. My partner and I have had enough and are now looking at shopping at other supermarkets.”
“Asda are on a mission to eliminate any sort of interaction with customers. Checkouts are being discontinued in an effort to make us all use self service tills or scanners. I do not work for you, I do not get any reduction on my shopping for serving myself, which is saving you paying someone to do it! You seriously need to be mindful about older, infirm and vulnerable customers who WANT to be served by human beings. 2 Checkouts on in Asda Blyth this afternoon, queues up the aisles and when I asked I was told there were no more Checkout staff available. Plenty staff on the shop floor, doing online customers shopping, this obviously takes priority! Won't be back, I've had enough!”
“Delivery driver rang me up having not found the address, was rude to me on the phone, then told me he was cancelling the order and slammed the phone down! Is this how you treat your customers?! I AM NEVER ORDERING UP ANYTHING FROM ASDA ONLINE EVER AGAIN - YOU ARE A DREADFUL COMPANY!!!!!”
“The delivery driver was rude and accusative. I’m Autistic and don’t answer phones at the best of times, especially from unknown callers, on the rare occasion I do it’s a marketing scam. I looked it up—no Asda number. He sent a voice mail which ended in ‘or you don’t get your Asda.’ (this was 5 mins after the first call and within the slot time). He could’ve just rung the bell said ‘sorry I couldn’t find the house, are you expecting an order? If so what is your name to confirm, please?’
Instead his manner was almost aggressive and patronising, almost shouting. I felt belittled and was left shaking.
I can’t believe there is no easy way to make a complaint because he’s obviously going to do this with the next person he can’t find on the map.
I’ve signed up to Tesco now, after years of solely buying from Asda.”
