“I have tried to cancel an order both in store, on the telephone twice, via the feedback email I received following my first phone call and via Instagram.
The order has still not been cancelled.
It was placed on the 23rd November with a collection date stayed as being the 26th November.
I have had no further updates and the order is still not available for collection.
Terrible service and non existent customer service.”
“What on earth is going on with your website for home delivery since you've update it? . Tried three times to checkout each time using a different card goes through then doesn't accept either the one time password sent finally it seem to go through ok and now I get order cancelled!Ridiculous also you promised a gift voucher for the inconvenience last time this happened 2 weeks ago as yet no sign. Your website wasn't the fastest before but now its rubbish. You will finish up loosing my customer having shopped this way for years. By the way I checked my cards and they all work fine with other companies. Get your act together Asda”
“I am really extremely disappointed in Asda who I have used for several years. I booked a grocery delivery slot between 7 and 8 pm on November 24th and spent over £78.
The delivery didn't come. I had a missed call the next day from Hatfield (Herts) store and when I called back they said they would deliver by 12pm. I called again as still no one turned up and was told that they would arrive by 6pm.
When I called again and put through to the Hatfield Herts store, I was told that someone had arrived to deliver at 1 pm but they didn't - I waited in all day and still no one arrived. In fact I was watching out of the window at that time!
I was not offered an apology, no one called to tell me they couldn't deliver then I was lied to saying a driver turned up and no one was home. When I explained I was on a budget they just said to place a new order even though I explained I was told I would have to wait over 3 days for reimbursement so couldn't afford to place a new order immediately. I asked to speak to a manager but was told none were available and I would have to call back in the morning.
I expect better service from one of the UK'S best supermarkets and this really puts me off from buying from you again now.”
“ASDA GROCERY DELIVERY are purging customers in delivery locations they don't like delivering to. We live in the countryside and our postcode does not take you directly to our house. Well, that is very frequently the case for tens of thousands of homes, if not more. So we put additional instructions on the delivery to find us. What3words takes you directly to our door and many drivers have used this and remarked on how helpful it is. They also have our phone number, but now they won't ring, or use what3words, they just cancel our order. Either the corporation, or store management, or the drivers themselves are deciding who can and cannot have food.
I hope someone whistle blows on this situation who works, or has worked at ASDA. The seriousness of not getting food, when you are running out of most things, don't have a car and are diabetic etc...it is despicable of ASDA to allow this to happen.
Why would a corporation raking in billions of pounds treat paying customers like something they want to wipe off their shoe?
Something is going badly wrong in this country, there is no customer service whatsoever. I am sill waiting for a call back from management about this issue, weeks later. Of course they won't call back, they have pushed me to use another supermarket.
We shopped at ASDA for over 11 years straight. Spent tens of thousands of pounds with them, had their credit card etc. It means zero to them, plenty more suckers out there to use and them bin when inconvenient.”
“One star purely because there is no option for 0 star, or negative feedback. I placed online order which was supposed to be delivered to Old Kent Road London store on 11th November. On 11th November the tracking showed that my parcel was delivered to the store. I went to collect it on 18th November but I was told by store staff member that my parcel did not arrive. The same staff member told me to go away and shut the door in my face. Then the store manager ( at least she claimed to be one) lied that I asked for refund while I was asking for my parcel. Then I was told that the manager will call me ( even though I asked to be contacted via email) within 24 hours. 5 days later and still no one called me. Instead, you sent me an email ( which does not accept replies) saying that I returned my parcel to the store. How could I return the parcel if you never gave me my parcel? One lie after another!!! Despicable service!!! I will never shop with you again!!! No wonder you have so many negative reviews on Trustpilot. By the way, this is not the first time Old Kent Road store staff created an issue.”
“I was tempted to buy a pack of your Mini Rum Truffle Cakes (displayed with the xmas chocolates and mince pies). Rum......I think not, I never throw chocolate away, but these have gone straight in the bin...the flavour was more like paint stripper. Well, luckily they were only £1 so not the end of the world. Very disappointed though.”
“Everything about this company from head office to store staff is a clown show. Absolutely the worst. Gross stores selling junk. Awful head office staff who do not care about doing their jobs.
Raze head office to grpins salt the earth and throw topsoil out to sea”
“Ordered two bottles of wine online:
Barefoot pink Muscato. £8.25
Barefoot Merlot. £10.95
Total : £19.20 plus their service charge took it to £23.70
They substituted both.
What they sent:
Halo White Grenache. £6.00
Jam Shed Shiraz £2.50
So we paid £23 plus, and got £8.50 worth of goods.
What a rip off. Completely indifferent to customers requirements. Cowboy profiteering. That’s one way to keep your profit margins high. Disgraceful customer Service. No receipt in the delivery, obviously someone knows they’ve done a disservice.
Ordered via deliveroo, have asked for a refund as this was totally not what we requested.”
“Charged for substitutions which were rejected and handed back to the driver of our delivery.
1st time we have used ASDA delivery - probably the last time too!”
“Grocery delivery service is appalling. Turns up late all the time and on occasions doesn't turn up at all. No communication and constantly missing items off delivery and being charged for them. Awful in the Swansea area. Avoid and save yourself the stress and hassle!”
“If I could give Asda a 0, I would. My first order was a complete disaster: the delivery driver arrived before my scheduled time slot, while I was not at home. They didn't even attempt to deliver within the agreed time slot and canceled my order without warning, leaving me without food.
The second order was just as frustrating. I booked a delivery between 9-10 pm and received a text saying it would arrive early. By 9:55 pm, nothing had arrived. When I called customer service, I was shocked to hear that my order had been canceled without any notification. Even worse, they offered to reschedule the delivery but required me to pay for my shopping again before receiving a refund for the original payment. This would have left me out of pocket twice.
The service is absolutely disgraceful—unreliable, unprofessional, and a serious disappointment from such a large company.”
“Asda Shirley.solihull. only 2 tills open .while rest of staff just standing about chatting or wandering about the self service robots. Staff rude and not interested. I won't be using this awfull shop again .”
“Budgets constantly cut while expecting colleagues to work the job of 3 people, health and safety corners cut and just a horrible place to work and expensive compared to other places.
My store has 30 year old fridges that leak water all over the shop floors everyday, only 2 wet floor signs in the whole superstore, cupboard doors held on by glue, its okay though they just spent thousands on a one way system causing constant traffic jams.
Looking to work for Asda? don't. Looking to shop at Asda? expensive and gross.”
“Half of my order is missing this is not good enough.
Just refunding the items 😕 😑 does not rectify this.
Come on Asda i thought you were better than this🙈”
