“Staff on till do not even say good morning - no smile at all and no acknowledgement - just flinging the shopping all over the show - they must be unhappy in the job that they do - very rude they need staff training”
“Rated 1 out of 5 stars
Dont even want to give you 1 star after…
Dont even want to give you 1 star after the stress you have caused me.
I'm a single mum with two children one who is two and autistic and will only drink milk however I placed a online delivery order which you took payment of 123.86 and never delivered my order so my son was without milk.....its now Monday im on the phone to them they wont put me through too a manager and saying they are gonna investigate it further ive spoken to three different advisors since saturday and all they keep doing is repeating themselves and now the advisor called RON said the status is showing as delivered!!! I'm absolutely furious ive recieved no delivery and no refund and im now left with no money in my account to feed my children how is this fair ..it as caused my anxiety to sky rocket!”
“About a week ago I attempted to order a click and collect. There was an issue with Asdas online payment system and they attempted to take the payment 3 times with no successful order. They are now holding onto a total of £180 pending in my bank account. I have spoken with customer service who lied to me saying I’d have it back in 24-48 hours. Emailing customer service hasn’t done anything. My anxiety and stress is through the roof. I can’t sleep and my work has suffered. They have left me with nothing for over a week and I’ve struggled to feed my kids who are 1 & 3. At no point when speaking to customer service did anyone offer me financial support of a voucher to get the essentials for my kids. This week I have only eaten one meal a day because I haven’t been able to buy any food. Thankfully the children go to crèche so they have been fed properly.
Aweek on and no one in Asda wants to help me and I’ve still not had my money back. Feeling hopeless and as if this will never get resolved.”
“By far the worst shop to shop
By far the worst shop to shop. You will NEVER get what you ordered. Always substitutes with every single order. It's also not very professional when they answer the phone and don't say a word, just stay silent.”
“I have recently visited Minworth and chelmsley wood stores.both are dirty. Empty shelves and staff better suited working as far away from people as humanly possible.”
“I have an asda delivery every week how come for 2 weeks asda doesn't have any muller strawberry greek style yogurt which l have every week but every other supermarket has and how come the supermarket that delivers to me which is big for 2 weeks doesn't have a simple cheese sandwich”
“I visit Asda at Manor Walks every Monday early morning. As a widower living on my own I try to buy only what I need for a week. I am constantly finding empty shelves and having to ask staff if products are available, ie 1ltr cravendale milk. If this situation doesn't improve I am afraid after many years I will be shopping elsewhere.”
“I visit Asda at Manor Walks every Monday early morning. As a widower living on my own I try to buy only what I need for a week. I am constantly finding empty shelves and having to ask staff if products are available, ie 1ltr cravendale milk. If this situation doesn't improve I am afraid after many years I will be shopping elsewhere.”
“Ordered 2 x blankets from George, paid for next day delivery.
Never turned up still waiting 6 days later, customer services links they give you do not work.
Phone number cuts off all the time.
Last time I make a purchase from Asda George!”
“Purchased an APPLE gift card on 15/06/25 for £10, I attempted to add it to my Apple account whilst at the store, it failed to work, i immediately spoke to customer services at ASDA Tunstall, they were completely disinterested and stated that I need to raise the issue with Apple.
Shocking service, I’m glad I only asked for £10 on the card now and not £250, if not resolved it will be a buyer beware advertisement so that others avoid trying to purchase gift cards from Asda.”
“Bad customer service. Overcharged for a single item that was meant to be 70p by £140, and can't get a response of the money credited back against the order.
Id be very careful shopping online if short of money as after this ive heard im not the only one it's happened too!”
“I turned to their services with high hopes of gaining investment expertise and professional advice, but unfortunately, my experience fell short of expectations. In just under a month, I lost $212,500, which was both devastating and frustrating. Reflecting on it now, I realize I should have done more due diligence before getting involved.
That said, I’m grateful I contacted Mrs Olivia and her team their support came through when I needed it most. Thanks to their timely assistance, I was able to recover my lost funds. I truly appreciate their invaluable help throughout the process.”
“Unacceptable Customer Service and Broken Promises - Still Awaiting a Response to Complaint Lodged on 05/03/2025.
Let me preface this by stating that my patience has well and truly expired. On March 5th, 2025, I submitted a formal complaint detailing a truly abysmal experience at the ASDA Hyson Green branch on February 26th, 2025. (For ASDA's reference, the complaint outlined significant operational inefficiencies regarding the delayed opening of manned tills and the dismissive attitude of staff.)
Upon submitting my complaint, I received an automated response assuring me that I would receive a reply within 24 hours. Today, May 1st, 2025 – nearly two months later – I am still waiting. This complete and utter failure to even acknowledge, let alone address, a serious customer grievance speaks volumes about ASDA's commitment to customer service.
The initial incident at the Hyson Green branch was infuriating enough, demonstrating a clear disregard for customer convenience and a baffling operational policy. However, ASDA's subsequent silence is frankly insulting. To promise a response within 24 hours and then completely ignore a customer for this length of time is beyond unacceptable; it's a blatant display of contempt.
It's clear that ASDA's automated systems are more efficient at making empty promises than their actual customer service team is at addressing legitimate concerns. If this is how ASDA treats loyal customers who take the time to lodge formal complaints, I dread to think how they handle less vocal issues.
My initial complaint outlined significant issues that warrant investigation and rectification. ASDA's decision to simply ignore it suggests a culture of indifference and a lack of accountability.
Consider this my public and updated complaint: not only did I experience poor service in-store, but ASDA has now compounded that with their utter failure to honour their commitment to respond. This is not the behaviour of a reputable retailer, and I strongly urge other customers to consider whether their custom is truly valued by this organisation.
Two months and counting for a promised 24-hour response. Absolutely disgraceful.”
“I am very frustrated as I had ordered some items which included food items as well. I was sent a message that the order will be delivered after 2150 instead of 1930. The driver calls at around 2220 saying that he can’t deliver the items and the order will be delivered the next day, Then the next day I called customer service and they transferred the call to the particular store and the store agents said call the customer service again to reschedule the delivery. I called the customer service again and they said the order will be delivered before 1130 and the driver will contact me when they arrive. As I did not receive the call I called customer services again and the agent said she will find out what time they can deliver the order again and put me on hold and when she came back on line I was informed that they can’t deliver my order and they will refund my money.
This has caused me a lot of frustration as I had to wait yesterday without going to sleep for the delivery to arrive as they said they will deliver it after 2150 rather than 1970. The next days call said they will deliver the order. It had food items such as rice and tuna and mayo to prepare dinner and we had no other food in the house we had to sleep hungry the previous day and the next day as I left for work. They issued me £20 voucher which is not worth for the hassle and trouble I have gone through as I still have to go online look out for the items and reschedule the delivery and look out for a cheaper slot and wait more.
I am dissatisfied as the customer agents could have picked the items and rescheduled the delivery as when the items not delivered people rely on the online shops to deliver the items as I don’t drive so I order online.
This was very inconvenient to me and the £20 voucher was not worth of me wasting time and going to sleep hungry.”
“It sounds incredibly frustrating to have your Asda grocery delivery fail so spectacularly.
"My Asda grocery delivery was a complete disaster. Despite receiving confirmation that the driver was en route and almost at my door, the delivery never arrived. Two hours past the scheduled time, and after waiting patiently, I received no communication whatsoever from Asda. When I finally managed to get through to customer service, I was simply told the order had been cancelled because the driver couldn't reach me, with no further explanation. The customer service representative then suggested I go to the store – seemingly unaware of the store's closing time – rather than offering a solution. This level of incompetence is unacceptable. Asda's online delivery service is unreliable, their communication is non-existent, and their customer service is utterly unhelpful. I strongly advise against relying on Asda for online grocery shopping."”
