DISGUSTING COMPANY. Home delivery service is appalling. I received a voucher from my local councils hardship fund and I could choose which supermarket and I thought I'd go for an Asda voucher. Big regret. Made an order which was accepted but never arrived at the allocated dates and times, on phoning the customer service number I explained that I was using a valid asda voucher issued from my local councils hardship fund and that I had no other money, and unable to leave my home due to health conditions and needed essentials, the person I spoke with was extremely rude to the point of mocking me and so was not helpful at all, and so I ended the call in tears. I tried reordering over several days with the same thing happening with my order either not arriving or being cancelled. I tried on several more occasions to phone the helpline and on every occasion was met with total unhelpful staff. I then also sent several email enquiries and complaints via the complaints portal, I received confirmation these had been received but never received any correspondence back from Asda whatsoever. With that I now had an Asda Voucher that could not be changed and no money I had no other option than to spend days continuing to try to reorder and eventually my order arrived.. Being unable to leave my home due to health conditions and with needing essentials and no money apart from the Asda voucher with nothing but rude unhelpful staff when calling the so called HEPLINE and all my email complaints ignored was a desperate situation I hope I never have to be in again. So obviously I will never take my custom to Asda and will always voice my disgusting treatment from now on. To this day I never received any correspondence back from Asda following any of the occasions I I contacted Asda with this.