“I like ordering my food online as it is a big help but this is the second time in a space of 2 weeks where quite a few of my groceries have been missing. Although the support line is helpful it's always feels an inconvenience to do this. I think I might change suppliers now.”
“Shopped with them for 17 months - no probs though two-hour slots got more unpredictable and substitutions/missing items commoner. Delivery men were lovely but ASDA's Customer "Service" non-existent.
Discovered last week that my order had been cancelled. ASDA don't want customers contacting them, apart from the call-centre operatives in South Africa, most of whom speak limited English and have no power to do anything but tell you what's on their screen, which is what's on yours but after much effort got through to HQ in Leeds
There rude, unpleasant females told me a string of lies - my card had been rejected because I didn't have enough money in my account - funny that the bank has several times rung us to say we're keeping too much in it - because my bank was too slow in replying to requests for payment - I suspect both statements are libellous - or because there was a computer problem that was delaying deliveries. Eventually I got a ( patently insincere) apology but the same cancellation happened twice more, by which time I'd set up accounts with two other chains, neither of whichhad any problem with the same card/bank account.
I told ASDA we're both pensioners, I'm mobility-impaired and my husband, in his late 80s, can't do much. ASDA were happy to leave us with no food over a weekend. To hell with ASDA and with their CEO, Andy Clarke.”
“I was shopping at Asda Kilmarnock thursday 27th august....and wanting to have a look at the books ....but couldn't get near them as two girls...(.why it took two I don't know.)....were stacking the book shelves...they were sitting on the floor with the trolley full of books taking up the rest of the isle.. nobody could get past them....they knew I was there but completely ignored me and didn't move.....so that's another customer lost ....they don't seem to have an email address......so I decided to write here ...so everyone can see...years ago the customer came first not now....not good enough Asda....”
“I was shopping at Asda Kilmarnock thursday 27th august....and wanting to have a look at the books ....but couldn't get near them as two girls...(.why it took two I don't know.)....were stacking the book shelves...they were sitting on the floor with the trolley full of books taking up the rest of the isle.. nobody could get past them....they knew I was there but completely ignored me and didn't move.....so that's another customer lost ....they don't seem to have an email address......so I decided to write here ...so everyone can see...years ago the customer came first not now....not good enough Asda....”
“Asda car park Harrogate. You need to pay for a ticket £1 which is refunded when you buy £2 worth of goods. Fair enough but I often don't have £1 as I pay by card for the goods. So the option is to use the cash machine which used to be free but now charges so rather than this I park on the road with a disc so now cannot buy much as I have to lug it to car. What a bloomin pollava! Been shopping here for 10 years usually walk there but with car
so many problems! Now it's easier to go to any of the other supermarkets with the car.
Asda customer service is useless. They don't care about customers I conclude because they have no easily found contact details so I write a review online instead. Poor show Asda get your act together because when Lidl arrive you will be begging for us to contact you!!!”
“I had used Asda delivery for quite some time. I live on the 2nd floor with no lift. I have a bad back so I find it easier to have my groceries delivered. One of the drivers told me that they are not allowed to carry the shopping up the stairs anymore! So I emailed Asda to see if this was true. Which I doubt!! But they didn't reply so I have changed to Tesco which was the best thing I could have done. I have told several people and they too have changed to Tesco. Oh well. I can't imagine how much custom they have lost. I'll bet I still won't get acknowledged!!”
