Today I shopped as ASDA unfortunately I went to a checkout operative who thought customer service was talking to the shopper - but stopping putting items through the checkout whilst she chatted!!!!!I have no problem with them chatting whilst they continue to ‘zap’ but don’t stop. Rawtenstall used to be good, but the customer service on checkout has deteriorated and needs to be massively improved for some of the staff. Not only that, they then ‘blame’ the customer for ‘abusive’ behaviour - (it wasn’t) when the customer gets fed up of waiting to,the chatting and moves elsewhere. I think security need to understand the word abusive, and then ensure they find out the reasons from the customer instead of the operative who obviously didn’t want to be seen as being paid for chatting. The security person obviously wanted to,be seen as an authoritative employee. He was a joke. If he wanted to do right - he finds out from both parties what happened. This visit has only shown me what poor quality training these staff have. Bring back the old employees.