“If I could give Asda a 0, I would. My first order was a complete disaster: the delivery driver arrived before my scheduled time slot, while I was not at home. They didn't even attempt to deliver within the agreed time slot and canceled my order without warning, leaving me without food.
The second order was just as frustrating. I booked a delivery between 9-10 pm and received a text saying it would arrive early. By 9:55 pm, nothing had arrived. When I called customer service, I was shocked to hear that my order had been canceled without any notification. Even worse, they offered to reschedule the delivery but required me to pay for my shopping again before receiving a refund for the original payment. This would have left me out of pocket twice.
The service is absolutely disgraceful—unreliable, unprofessional, and a serious disappointment from such a large company.”
“Asda Shirley.solihull. only 2 tills open .while rest of staff just standing about chatting or wandering about the self service robots. Staff rude and not interested. I won't be using this awfull shop again .”
“Budgets constantly cut while expecting colleagues to work the job of 3 people, health and safety corners cut and just a horrible place to work and expensive compared to other places.
My store has 30 year old fridges that leak water all over the shop floors everyday, only 2 wet floor signs in the whole superstore, cupboard doors held on by glue, its okay though they just spent thousands on a one way system causing constant traffic jams.
Looking to work for Asda? don't. Looking to shop at Asda? expensive and gross.”
“We shopped in Asda South Shields on Friday October 25th at lunchtime at the height of chaos as the Asda app was not working. We use scan and go and on arriving at the checkout we needed help to load our shopping and use offers we had available. An assistant called Sarah (a runner perhaps?) came to help us and all the other shoppers as we all needed assistance. We were very impressed with how she handled an extremely stressful situation by remaining calm and efficient. She worked through all the shoppers problems and was very friendly to everyone. Thanks so much for your help Sarah, it was much appreciated.”
“Half of my order is missing this is not good enough.
Just refunding the items 😕 😑 does not rectify this.
Come on Asda i thought you were better than this🙈”
“We ordered a few items of asda we founded out only 16 items didn't come by the time we founded out the asda man's van drove away the next morning I emailed asda and they said they won't give Me a refund bad service never again ...”
“Order is over 3 hours late than booked slot. No communication or help whatsoever, live chat, emails and phone calls all unsuccessful. Absolute joke of a company and a rip off too!”
“Asda must have the worst website in retail business. Paid for groceries for years then suddenly would not accept. Tried again after much anguish , it took it . Its gone too pot borh technology and groceries prices.”
“Ordered children’s tooth brushes & Asda Southampton sent me economy toilet brushes that cost £1.20 each ? Less than the actual price of the toothbrushes ? Why substitute tooth brushes with toilet brushes ??”
“My home shopping wasn’t delivered. Had a message saying the driver was delayed which was ok. But an hour after the shopping still hadn’t arrived I phoned the store in redditch and spoke to home shopping section leader who said the driver cancelled the shopping because no one was home which was rubbish. I don’t know where he tried to deliver it but it to but it wasn’t to me. The section leader wasn’t helpful at all in fact she couldn’t have cared less I think she needs training in customer service skills because she clearly has none at all.”
“I’ve ordered clothing from George for £275 what never been delivered and still fighting for a refund! They keep saying it’s been processed and refusing to provide any confirmation. Please avoid! The worse customer service!!”
“Never received my delivery and never received a refund 😕 absolute joke of a company drivers are absolute lazy bastards 😤 will not be buying from yous again deleted the app”
“the customer care does not exist and there onlins shopping is a joke then they complain when you want your money back and try and call you a liar when you gave the products back to the driver and there have not done the refund, any way im using another big supermarket online the last 3 weeks and i aint had 1 subtitution or unavaiable, granted might pay little more but has my mother said get what you pay for so that it asda cheap and no customer service.”
“The customer care for this company does not exist. I was having deliveries and paid monthly for a pass but cancelled it due to the chilled and fresh meat arriving way passed the delivery date so out of date which I think is trades description issue, when I complained they blocked my bank card so I can not use it again, when I tried to discuss having this card issue resolved they said I had to send in a bank statement that is totally disgraceful and disappointing that a company such as them make their own rules up instead of taking complaints seriously. This company should be banned in this country we have plenty of other shops that are far better. So now I use Morrisons, Tesco, Iceland, ad-lib and Lidl. Asda you should be ashamed of yourselves.”
“Short dates
Missing items
Poor substitutes
Squashed food
Don't want to refund
So basically Asda are thieves and get away with it. They don't care.
They need to be reported and investigated.”
“Their raisins, berries and cherries taste bizarre. They taste oily and acrid. I used to like them. What have they done to them. ASDA have ruined them.”
