I bought a LG television just over two years ago for which I paid 399.00 from asda The television stopped working a few weeks ago. I rang LG and they told me that they could do nothing because I didn't have the extended warranty. After taking the product to a TV repair shop where I was told the LED had gone and the TV could not be fixed I rang asda customer service centre and spoke with Mr Ian Kennedy who was very understanding and helpful. He agreed that a TV should last longer than 28 months. He worked out a refund of 244 pounds which I was happy to accept. I would like to say a big thank you to Mr Kennedy for his help and understanding in dealing with the matter. Well done to asda