Shocking experience from start to finish! Delivery booked for 8-9pm did not turn up until 10.30pm!!!!! They offered a discount of £1 - genuine!!! The customer service manager and team were as unhelpful as they come, they are unable to come off their script and have no power or even the ability to contact their own drivers. Spent over 40 mins on the phone and they could only say sorry but you will just need to wait and it will arrive tonight. The driver then advised that the reason he was late was because his boss kept adding orders to his sheet, so he was continually behind. Greedy company and no investment in customer service, the first agent was clearly not listening and typing as you could hear her tap tap tapping away and then proceeded to answer my questions from a script as they were not the answers to questions i had asked. Would never use again. As when you are ordering your shopping you are not agreeing a time they will deliver it when they see fit. There terms and conditions say they are not responsible for the time of delivery. Their online tracking system also was not working. Just a shambles of a company and service - AVOID