They don't even deserve the one star. Truly appalling service. Shopping was to be delivered last Friday 6-8pm. Come 8.30pm no sign of a driver or a phone call that something's wrong. I ring their customer service. They tell me driver couldn't find me so my shopping will not be delivered. Why didn't he ring? We are not sure why. Will I be charged for my shopping? Absolutely not. 3 days later I check my bank account and - wait for it - the whole sum for the undelivered shop is taken out of my account. Rang them again to ask for reimbursement - will take at least 48h but somehow I am skeptical this was my last call to them to rectify. Avoid if you can.