I came in to day saw some chocolate biscuits on a stand that said a pound when I got to the till it went through at 1.99 so I went to customer services they went to check and she said it was from a pound so I returned the 2 packets i think if you are wonting to keep your customers would it be more beneficial to you to say on this occasion it could of been read as a pound so I will refund you the difference back but no i was made to feel stupid no smile no sorry have your customer staff retained in to how to interact with customers
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