Ordered food shopping to be delivered the following day due to being signed off work for a week due to a bad bad and having a 5 year old to feed. They called me the morning of the delivery to tell me that two delivery drivers had called In sick so I would have to go and pick up the shopping myself. Upon me explaining that I could not collect (hence the reason for doing it online in the first place) I was told that the order could be cancelled and done again or I would have to contact customer services to rectify the problem and possibly have it delivered in a few days time!
Slight redemption from Asda as when I called the manager he offered a gift voucher although my partner has to go out of area at 9pm after work to get our food shopping. Not happy.