Ive used online service numerous times. its always delivered on time. I have opted not to accept any substitution so cant complain when things are missing. I have also used click and collect. Do not like the fact that you HAVE to have carrier bags at a charge. Come on Asda what is the problem with using paper sacks which can be recycled. Remember the lovely Safeway they always used paper sacks. In this day and age there should be an alternative to carrier bags