Everytime i have placed an order for my disabled brother it gives me substitutes, when i place the order i go in and un tick the box to request no substitues but when i get the email to confirm the order it has put the tick back in and sends substitutes, i have rang asda 4 times for the last 4 orders and keep getting an adviser telling me to untick the box which i explained i have done, even put in a complaint but nobody rang, when they are getting over £100 a week they should ring customers back, do not shop with them nothing but hassle, going to tesco as they are much better.