John Wilkinson
I am very disappointed with the way ASDA reacted to my problem with a faulty toy, a market stall that needed assembling. The pieces were not correct and Customer Services were unable to tell me if the toy was in stock at any other store within a 50 miles radius. When I returned the faulty item to my local ASDA I was told I would have to wait up to a week for a refund. Surely they could organise refunds over the counter in a store. Surely ASDA can find suppliers who can provide the correct goods. Very poor all round. This was a Christmas present for granddaughter. Forced to waste much time finding a similar item elsewhere. Nil stars for this experience.
4 years ago
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