Among many dussapointments regarding use by dates subs etc this experience finally did it for me. Ordered Btl baileys rollback price £11 but when order came it was still full price £13. Driver didn't know how to deal with problem & had to ring store next day to sort it out. Did not like her attitude on the phone & I explained situation. She told me that because the rollback offer hadnt hit the website yet I had to pay full price so I said surely you should oblige the offer & she told me no we don't have to that is not our policy & I couldn't return it at time of delivery because order would have been under £40 so would have had to pay additional delivery charge so either way I was duped! Disgusted with them & needless to say haven't ordered with them again I know its only £2 but that's not the point its a matter of principle so they have lost a valued weekly customer