Isabella Ronald
I was in Asda govan Helen street today, this is a supermarket that I use regular so much so that we have gotten to know some of the staff who are very pleasant and seem genuinely concerned when you have not been in for in a few days. My experience within the store has always been pleasant even in these difficult times, that is until today. I was in store buying essential items and a magazine for my mother who is in her 80’s and unable to go shopping as she is in a high risk category. While I was there I picked up a gardening magazine for myself but could not see the price so I was moving packaging about to see if I could see the price that is when I was verbally abused by a staff member, she informed me that if I had no intention of taking the magazine then to put it down, I explained that I was looking for the price, again in very arrogant manner she said all I had to do was ask then turned away from me and went back to sorting the shelf she was working on, I looked on in disbelief as I would have expected her to say if you give me it over I will help you with the price, that did not happen. Instead I then had to ask her for the price to which she told me in a very condescending manner, a price I never caught and I sure as hell not asking her to repeat this. I took the magazine and then asked her her name which she refused to give, that is fair enough she then again aggressively said that I should not be handling the magazine with gloves on if I was not going to purchase it, I had never said I was not going to purchase it so she had made this assumption on her own merit. Maybe she thought I could not afford this or something else but all the years I have worked in retail we were taught never to judge a book by its cover. I reported this to a manager and i’am going to assume that he has dealt with this in an appropriate manner. As I said to the manager, it is not what she was telling me it was the manner in which it was done. I also came out the store confused as this assistant said that I should not be touching any of the magazine with latex cloves on but I was under the assumption as advised by health officials that we should be wearing gloves and masks were we cannot distances safely, I know that in the aisles within your store as much as you try you cannot always guarantee social distances. Because of this I now feel with the abuse that I received and the mixed messages your staff relayed it is not safe to shop within this store. It’s such a shame that one bad apple can place a black mark against your store.
3 years ago
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