My tree came defective. Contacted customer service who was unable to help. I requested someone who knows about the tree construction to contact me. We corresponded via email but since I’m not a mechanic, all the videos they sent were useless. I just wanted to speak with a live person and they could not provide this. For the cost of the tree I was expecting to be wowed and not see a Charlie Brown Christmas tree. In addition, I’ve been trying to cancel the tree collar I ordered which after 2 weeks have not received. Been on numerous phone calls and emails to no avail. What a horrid company to deal with. I can’t believe you are still in business!