Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.25

1.3 Rating 500 Reviews

4 %

of reviewers recommend Balsam Hill

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Metrics

1.3

Based on 500 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 1 star review on 1st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very good experience with a Balsam Hill Xmas tree last year so decided to order some wreaths and garlands. Unfortunately these were dreadful. The quality looked adequate on first viewing but the lights on three separate garlands failed within the early stages of using them, rendering them unusable however much I changed the batteries. The company then refused any help or refund because I was a few days outside the warranty period which was apparently 30 days. Absolutely shocking”

Helpful Report

Posted 2 days ago

“I ordered a lit up wooden advent calendar in November and when I received it and NONE of the lights worked. I had to be on the phone with customer service for 30 minutes to have a new one resent to my house. The new house that was sent right before Christmas also was completely DEFECTIVE. As the new house was delivered in the middle of the holidays, I didn’t get a chance to return it within the 30 day window and missed the window by a couple days. Customer Service is USELESS & argues with you about returns. I’m now stuck with a defective house that does not light up which I paid $260 for! The entire purpose of this house is for it to light up. I should not be stuck with this inoperable house”

Helpful Report

Posted 4 days ago

“These trees are trash...the wall plug melted and they provide no assistance von a b 3 y.o. tree”

Helpful Report

Posted 5 days ago

“I have been a long term customer of Balsam Hill and spent literally thousands of dollars over the years!! They shipped me an item that had a switch break after 2 months of use. They said it is out of Warranty, but their Warranty was 30 days. What a joke. And no consideration was given to my past business. AVOID!!!! And just look all the same “boiler plate” responses to other complaints. They do not care at all about customers and they will do NOTHING to resolve issues!!!”

Helpful Report

Posted 6 days ago

“Purchased 5 strands of garland for over $700 and one strand only lasted two weeks. The customer no service said it was two days out of warranty and refused to replace.”

Helpful Report

Posted 6 days ago

“This company does not honor the warranty! On my last phone call one representative hung up on me. The second call went through but I was told that I would not receive my tree replacement. I was sent two strands of light to add to my tree. The tree is very dark. I will be throwing my dinning room tree away this weekend. When I made the original call about my tree not lighting one agent told me to find a tree of comparable value and call them back. When I called back I was told that they could not replace my tree.”

Helpful Report

Posted 1 week ago

“It is amazing how I have been watching the same tree price for 1 year and everytime you run a sale (30%, 50%, 60%), you just raise the base price to make it look like a sale, but the final price never changes. I will be looking somewhere else. Such false advertisement.”

Helpful Report

Posted 1 week ago

“I bought the blue spruce 5.5 feet with changeable lights and a remote control. The tree is very nice but initially the remote control didnt work at all. After 1 hour with customer service (who gave me the wrong information) I was promised a new light controller and remote. It took almost 3 days to arrive. The new setup is very intermittent. The remote only occasionally communicates with the tree. I basically have to use the controller on the floor to control the lights. For $600 I am shocked! I called again and was told "the tree works" and "there is nothing we can do". Really? I stated that in that case I would like to return the tree since one of the key selling points for me was the remote control. I was told that was not possible. I would warn any future buyer, please do not do business with this company. I have had remotes with much cheaper trees that worked just fine. I really thought I was purchasing a special tree that would meet my needs (I'm a senior with mobility issues, so a remote control was very important to me). Please shop elsewhere. You will be happier.”

Helpful Report

Posted 2 weeks ago

“I ordered snowman solar pathway lights in October for my son & family. They didn't put them out until December and one light doesn't work. Balsam Hill will not stand behind their product. Customer service said it's out of warranty. Most people order Christmas decorations in advance and don't put them out until December. Shame on Balsam Hill not standing behind a brand new product.”

Helpful Report

Posted 3 weeks ago

“One of two boxes of a tree arrived visibly damaged. The box was ripped through UPS/FEDEX had to tape the box to keep the box from falling apart. Clearly at this point, I have no desired to open a box that was heavily damaged. Customer service resfused to swap out the product (1/2 box) because I did not want to open the damaged box. Customer service clearly is in the wrong. At the price I paid for this tree, it needs to be shipped securely. Ridiculous. Get your tree else where.”

Helpful Report

Posted 3 weeks ago

“The tree arrived in November with missing hinges and washers. It took nearly 2 weeks of contact to receive these. We put the tree up on 4 December only to find the top of the tree was almost bare of lights. Huge disappointment given expectations from TV adverts of gorgeous trees and the high cost of ‘perfect’ tree. Contacted on 5 December to ask for replacement tree and asked to send photos. Photos sent on 6 December and since then no response!!! This is appalling and unprofessional but could be tactic for saying too late to return. Rang again today 13 Dec, on phone nearly an hour, and complained. Requested new tree or money back. Offered 5% off! Insulting to say the least. They said they would send immediate email from manager, they couldn’t give any names. Needless to say no email received and doubt there ever will be. Guess there are never any refunds. Looking at reviews now I see how poor they are. My husband bought it as a special treat for me. He now feels devastated as it is so pathetic. Balsam Hill is impossible to get hold of via email and keeps you waiting on the phone for over an hour trying to resolve problems and then do absolutely nothing to resolve them. Next stage will be consumer advice.”

Helpful Report

Posted 1 month ago

“Purchased a Stratford Spruce in November 2021. Not an inexpensive tree. The entire top section just burnt out (all bulbs burned out). Contacted Balsam Hill. The warranty expired (3 years, which I knew) and there is nothing they can do. They are unable to replace a bad section, even if I wanted to purchase it, which I offered.Only option is to spend another $1,100 (sale price) to buy a new tree. Should consumer not expect these trees to last more than 4 years (failed on 5th year)? Customer service rep. was less than helpful and decided to just hang up on me as I was asking about other options. Pretty terrible experience based upon what they ask consumers to pay.”

Helpful Report

Posted 1 month ago

“I’m really disappointed with the Balsam Hill tree I purchased. For the price, I expected far better quality. The tips fall off extremely easily, even when I’m just hanging a light ornament, more tips keep dropping to the floor. This issue was never mentioned in the product description, and I definitely wouldn’t have bought it had I known. I contacted customer service hoping for a proper solution, and all they offered was a 10% refund, which honestly feels insulting considering how overpriced the tree already is. Overall, I’m really unhappy with this purchase and would not recommend it.”

Helpful Report

Posted 1 month ago

“I’m genuinely disappointed with my experience ordering from Balsam Hill UK this Christmas. I placed my order on 2nd December and was given four different delivery dates, none of which were met. Each time I contacted customer service, I received a different explanation — including several assurances that Parcelforce already had my parcel, even though the tracking showed it had never been collected. The delivery date was changed repeatedly (first the 6th, then the 9th, then 10–11th, then 11–12th), and even now the parcel still hasn’t been scanned into the courier network. For a £299 Christmas tree, this level of service just isn’t acceptable, especially for a seasonal item that quickly loses its purpose if it arrives late. Customer service staff were polite, but the information provided was inconsistent and often inaccurate. I was offered a goodwill refund of £60, which I appreciated, but it doesn’t excuse the lack of transparency and repeated misinformation. I still want the tree, but the experience so far has been frustrating, stressful, and far below what I expected from a premium brand. I really hope Balsam Hill improves their communication, accuracy, and delivery processes, especially during the Christmas season.”

Helpful Report

Posted 1 month ago

“Disgusting customer service. Nonexistent communication. Do not respond to online questions and incidentally have no idea what is happening with my Xmas tree order. I will NEVER use this company again. I have not yet received my tree and no contact at all from either Fedex or Balsam Hill.”

Helpful Report

Posted 1 month ago

“An absolute joke of a company. Dont bother wasting your money as they will not help you if you have any issues at all out side of warranty, as our prelit tree packed up just out of warranty and they will not sell replacement plugs to you as none of the ones 3rd party's sell work. To be told by staff to just purchase another tree considering ours was £700 and 4 years old so only been used for about 4 months in total is disgusting.”

Helpful Report

Posted 1 month ago

“WARNING: DO NOT BUY a Balsam Hill tree, most ESPECIALLY do not buy one unless it's in December (they do not make it clear you must return within 30 days, which they should, if they had any corporate conscience). We just opened the one we purchased in May. Size we ordered was per their guide. It is a JOKE regarding size and it sheds like crazy; they will do NOTHING to support customers except send meaningless words of comfort. Hobby Lobby or any home store has far better premium trees at a fraction of the cost. DOES THIS LOOK LIKE IT FITS the room? And that's with it sitting on my printer stand covered with a skirt. Apparently there are groups dedicated to Balsam Hill customer service (or lack of it).”

Balsam Hill 1 star review on 9th December 2025

Helpful Report

Posted 1 month ago

“The truth and Balsam Hill Christmas Trees. 1. They are manufactured in China. The quality control and material of the trees are very poor. 2. The lighting wires are very thin and can break easily when enfolding the branches. 3. The lighting wires are strung very tight and have very little room for stretching. 4. Balsam hills customer service is not very helpful. 5. The Warranty on Christmas Trees is only covers 3 years and excludes certain items. If you have broken light wires within the 3 year warranty, they will send you a new light strand and you will have to restring it yourself. 6. For your money and the quality of the tree, it is not worth the price. 7. Buy a good non lighted artificial tree, not from Balsam Hills, get good quality LED light strands and string them yourself. Good quality LED Light strands are much thicker that what Balsam Hills uses to string their trees. I have a lot of bad experience with Balsam Hill Christmas Trees and I just want to get the truth out there about their product.”

Helpful Report

Posted 1 month ago

“Not a premium quality item and Terrible customer service. My product stopped working after only 1 season (1 month os use) and they won't repair, replace or offer any compensation. Read so many other reviews similar to mine on their posts or on their @balsamhill page on IG. Beware!!!”

Helpful Report

Posted 1 month ago

“Orderd a tree & a wrap around skirt. Had notification that my deliivery would take place on 3rd December. The skirt arrived but no tree. When i tracked the delivery it is marked as delivered. It took a while to actually get a response from customer services who just told me that my tree had been delivered and go look for it. This tree has not been delivered and if you look at the tracking reference the tree is marked delivered but if you look at the small print it says only part consignment delivered. I dont seem able to get further from this so now i just want a refund.”

Helpful Report

Posted 1 month ago

Balsam Hill is rated 1.3 based on 500 reviews