Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 466 Reviews

4 %

of reviewers recommend Balsam Hill

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1.3

Based on 466 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 1 star review on 1st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“$600 for the ugliest tree I think I’ve ever seen. Then the criminals asked for $130 restocking fee to take it back. I wouldn’t buy a stick of gum from them.”

Helpful Report

Posted 1 hour ago

“Ordered a Frosted Fir tree and received a different tree. Called customer service to exchange the tree for what I ordered and was sent another incorrect tree. Had trouble with customer service getting return labels. Was about to exchange for what I ordered one more time and noticed tree I ordered now offered online for half what it was three week ago. Shouldn’t be this difficult to get the tree you order!!”

Helpful Report

Posted 6 days ago

“Canadian customers beware. If you bought a tree from the US before the introduction of the Canadian sites and need service or warranty, good luck. Due to some internal rule, they can't ship parts from the US to Canada. Everything needs togothrough the Canadian site now. If you are lucky enough to have one of the 25 trees offered by Canada you may be fortunate. If it is one of the other 65+ only available from the US site, then your warranty is now useless.”

Helpful Report

Posted 2 weeks ago

“I am extremely disappointed with my purchase of the Balsam Hill frosty white pre-lit tree. From the photos online, I expected a full, luxurious, and realistic tree, especially given the premium price point. What I received looks nothing like the pictures. The tree has far fewer branches than advertised, leaving noticeable gaps, and it appears sparse and uneven no matter how much time is spent fluffing it. For a brand that markets itself as the “gold standard” in artificial Christmas trees, this one falls well short of expectations. The overall look and quality simply do not justify the cost. I feel misled by the photographs and descriptions, which suggest a high-end, dense tree, but the reality is disappointing and cheap-looking.”

Helpful Report

Posted 1 month ago

“We waited to buy a quality x-mas tree from Balsam Hill. Unfortunately, what we received was a Walmart "made in China" special. Then to add insult to injury, you have to pay for return shipping on their subpar product. Don't believe the hype, the trees DO NOT look real because you can see through them.”

Helpful Report

Posted 3 months ago

“This company has terrible customer service. They are uncooperative, rude and disinterested in helping. The trees are extremely overpriced and lack quality. Tried to return and refused to help. Tried to contact the CEO with a letter with no response. DO NOT buy their product!”

Helpful Report

Posted 9 months ago

“We won't buy another Balsam Hill tree. The tree was purchased in December 2021. It has been carefully stored inside the house, where temperatures and humidity are well controlled. The lights are already failing.”

Helpful Report

Posted 9 months ago

“Worst service - Overpriced tree... Ordered start of Dec, was delivered half a tree mid Dec (box 2 of 2) and told I'd have to wait for another week for the second box to arrive with no definite time or tracking or day or guarantee - so we were likely to miss the Dec 25 deadline....I insisted on a return and refund as there was no clarity in their responses or answers. The tree we received was ok quality but to be honest didn't look like what I imagined my $1800 investment would look like...David Jones trees are just as good with better lights and a 3rd of the price at least. We organised to return the one box (2/2) of the tree and received the refund no problem. We were about to head away on an international holiday, and Jan 2nd and box 1 of 2 turns up on our door step - now up to us to print and organise a return for this - no way they can help without us printing and attaching a return - so annoying we get to return home to this stupid tree on our door step and we have to handle it - just a hot mess in terms of service, tracking info is stupid and dark ages, and the trees are just fine. Don't kid yourself - they sell the dream on site but don't deliver - save your $$$ Christmas lovers - go elsewhere!”

Helpful Report

Posted 9 months ago

“Balsam Hill has terrible customer service. I called to trouble shoot my Christmas tree I did everything suggested to try and fix this expensive tree but nothing worked. They offered to send two sections of incandescent lights that had died. Well… they no longer make incandescent lighting just LED lights. It is not my fault that they decided to discontinue incandescent lighting. I believe, a true good customer service would have offered a discount to purchase a new tree. This is not the first time I have been disappointed with Balsam Hill but, it is definitely my very last.”

Helpful Report

Posted 9 months ago

“Purchased my tree this past December Wanted one for a long time thought they were always beautiful. The tree u see on TV is NOT what u get!!!! Tried resolving a needle broken issue right out of the box with customer service. With No avail told them my issue they said tht normal which is false and pretty much told me to have a nice day. Dnt see how they have a gwd rating with BBB. Would not recommend to my worst enemy. If I could give them a BIG FAT "0" I would! But have to give a 1 for the review if y'all wnt to stop theses rip off companies. Report them to BBB Also ours was supposed to be the fullest tree. And has alot of space in between branches”

Helpful Report

Posted 9 months ago

“We love our new tree but we’ve had to return 2 bad switches for the lights. For the price of the tree the company needs to invest in another quality switch. It’s ridiculous that just by luck we got a customer service rep the 2nd time that told us the reason for the flickering lights could possibly be the foot switch. Sure enough that was the issue. It’s a shame we had to go for days without our lights not knowing this.”

Helpful Report

Posted 9 months ago

“Purchased expensive 6' flip tree thinking it would last us many years to come. WRONG! As soon as the warranty ran out, a string of lights died. I supplemented with additional strings and every year a new line dies. Our tree has been up less than 2 weeks and TWO additional lines have died. Totally ridiculous! We are NOT talking about a burned out bulb but a complete string of lights! Considering our tree is rarely up more than 3 weeks at the most, this purchase was definitely not worth the cost and FRUSTRATION. This tree is "going out the door"...not dealing with this frustration another year!”

Helpful Report

Posted 9 months ago

“I bought the narrow blue spruce tree in November 2019. It’s been a beautiful tree for my small home, however this year the top section didn’t light I called customer service and because it’s out of the three year warranty and they discontinued this tree I can’t get another section . They sent me fuses but that didn’t give me positive results. It’s advertised that balsam hill trees usually are good for 8-10 years. Very disappointing that there is no remedy for me I will not buy another tree from balsam hill”

Helpful Report

Posted 9 months ago

“We bought a balsam Hill 9' Silverado Slim filp tree 3 years ago. First year was relatively trouble free but did have a section go out. We replaced a "grey" light which apparently governs that section and it worked again. The next year several sections began to go out and in some cases the replacements didnt fix the problem. Now in year 3 of having our tree, here is what our PRE LIT tree looks like and we cant fix it. I highly suggest you avoiding this flip tree from Balasm Hill”

Helpful Report

Posted 9 months ago

“Outdoor Christmas trees went out after 2 separate purchases.They offered me 10% on next purchase.What a joke.Out door Cluster Led.were the trees.”

Helpful Report

Posted 9 months ago

“I bought a tabletop lighted christmas tree (last year after Christmas). This year is the first time I used it. Within two weeks the timer is off and the tree turns on and off at odd times, the only way I can turn off the tree is by removing the batteries. I called Balsam Hill and the response I received is "sorry the tree is not under warranty" REALLY? The reason I bought from Balsam Hill and paid a bit more was because I thought their quality of product would be better, I guess not....very disappointed, I expected the tree to last and work for more than one year.”

Helpful Report

Posted 10 months ago

“Bought one of these trees thinking it would last us years. Starting the second year, it wobbles. Like the connection is loose and leaning. While Balsam Hill has a warranty and shipped us new pieces it's still an issue. Nothing is working and it continues to lean. At this point I wish we had just been able to get a refund because now I just have a leaning tree that I don't want to toss because of how much it cost.”

Helpful Report

Posted 10 months ago

“This company may have the worst customer service departments I have experienced. I purchased my Balsam Hill tree in 2017 for around $800.00. I thought it was a lifetime purchase and didn't expect strings of lights to be going out so soon. I requested a wiring diagram so I could understand what the components are and they don't have such a thing!!?? They could not tell me what kind of string of lights I could replace with (3 of them) so I purchased these bulbs. They do not fit--- so the only way to use them is to remove the bulb from the housing and put it in the old housing--- tedious!! I have the feeling they frequently change the vendor of bulbs and light strings and they have no idea what your particular tree has. I would not purchase a Balsam Hill Tree again!!”

Helpful Report

Posted 10 months ago

“Bought a Fraser Fir This was not a cheap tree the artificial branches and trunk have silver in them had the 1 st tree a year did not show that until it came out this year. Contacted Balsam Hill warranty deptment said they had had problems with that Tree They sent me another tree And the replacement is the same way. It is only with the Fraser Fir the second person I talked to new this was happening several complaints They said would not replace my 2 nd tree they sent They replaced the 1st one no questions asked I would not by from them again there a cheaper trees out there that are cheaper also the warranty manager as very rude. I could take a tree back to Costco even after a year they would replace Don’t by from Balsam Hill if I wanted tinsel in my branches I would by it”

Helpful Report

Posted 10 months ago

“So we decided to buy a fake tree from Balsam Hill, on Black Friday taking advantage of their sale and a additional 50 dollars off’ we went with Yukon spruce 6 ftz the picture of the tree side by side to the online picture and the one at our house that we received’ a Charlie Brown tree would of been better’ poor quality workmanship!”

Helpful Report

Posted 10 months ago

Balsam Hill is rated 1.3 based on 466 reviews