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Balsam Hill Reviews

1.3 Rating 421 Reviews

4 %

of reviewers recommend Balsam Hill

Company Reviews

1.3

Based on 421 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 4 star review on 22nd December 2023

Balsam Hill 1 star review on 28th August 2023

Balsam Hill 1 star review on 28th August 2023

Balsam Hill 1 star review on 17th February 2023

Mary Beth O'Brien

Balsam Hill 1 star review on 23rd December 2022

Balsam Hill 1 star review on 23rd December 2022

Balsam Hill 1 star review on 23rd December 2022

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased over $400 worth of miracle window candles LED. They look great, but stop working within three months, and Balsam Hill is not interested in replacing since the 30 day return period has run out. This kind of customer service for large purchasers will put them out of business. Beware Balsam Hill!”

Posted 4 weeks ago

“I ordered a tree with lights. So I thought. Website had a glitch. Ordered with lights for the price shown. I looked at the email sent and saw no lights. Called to cancel. Said too late. YOU HAVE 30 MINUTES TO CANCEL THE ORDER! Rep said I could send it back for 50 dollars. Don't do it. Plenty of nice trees out there from reputable companies.”

Posted 1 month ago

“Offered a tree on sale. Tried to order the tree but they said out of stock, we will notify you once when it is in. They did not but when it was in stock they would not honor the price offered when I tried to buy. If you offer a product at a price and I accept then you need to honor the price when it comes in.”

Posted 1 month ago

“I ordered a tree and never received it. They insist that I did but I never saw it. Then they said they will refund me 30% of my cost. Said they sent that and again I never received it. I will never purchase from this company again. I am very disappointed...”

Posted 1 month ago

“The tree has many issues. It does not hold ornaments- as the branches are too fluffy to allow ornaments to attach and if you are lucky enough to get one on, the branches are so flimsy the ornaments fall off. I hate our tree. My daughter said, “A Christmas tree has one job, to hold ornaments nicely and this one failed.” I called to return the tree but they said no. Balsam received this review and replied that they reached out to me but they didn’t. They don’t care.”

Posted 2 months ago

“I had purchased a scent machine a while back. Did not receive and they sent out another one. I have been in contact with them a few + times. I needed a new plastic tube for inside scent machine. I would have purchased it, but when I talked to a guy on the phone he was, oh wow I don't know where you would get one! Not sure a second time. The best one, my girlfriend said check out something (?) another type of gadget from a plug in, that worked for me!! What? Very displeased with customer service. They have no clue! Could it be, they were not happy with sending out another machine. Just needed to put this out there, since I paid $99.00 for this and have not used it in over a year.”

Posted 2 months ago

“I've ordered several items over the years and have been happy with their quality. However, their return policy is unreasonable. My items came 12/20 and returns needed to be completed within 30 days OR by 12/25, whichever is sooner. Had the 30 days, but they would not accept the return.....have to pay your own shipping at $10/box too.”

Posted 3 months ago

“I purchased a Balsam Hill Fir tree. I learned that once the warranty is up, which is three years, that you will no longer be able to order replacement master bulbs. If that master bulb goes out, a large section of your lights won’t work. The live chat suggested I look for the bulbs on Amazon, and appreciated my understanding. I will not buy another very expensive tree from Balsam Hill”

Posted 3 months ago

“P.O.S. Already threw it away. So much bad I don’t know where to start, but I’ll try. The tree’s branches droop and are beyond being able to “fluff”. Any ornament with any kind of weight is hard to hang and pulls the branches(es) down further. The top does not allow for a Star or Angel. The upper part is WAY heavier and bulkier than the company leads you to believe. They show a petite woman assembling that top part. NO WAY! It’s borderline false advertising in my opinion. And don’t plan on easy storage. The bottom part is on wheels, but you better be storing it on the same level in your home where you display it, because it easily takes 2 people to get it up and down stairs. My advice is to stay away. There are plenty of other options.”

Posted 3 months ago

“The company has gone down hill greatly and the customer support is more like customer harassment. We have had four trees that have all made it one full Christmas season and never through the second season without failure. We had one replacement honored under warranty and any replacements still originate off the initial tree purchase date. So essentially, there's nothing they will do if the brand new "replacement" only works once... you're simply out. It seems they price the trees higher to cover the fact they are planning to replace them one but then you're on the hook from then on with their warranty policy. I think I'm more frustrated by the fact I was foolish to buy into their false quality for longer than I should have. Caveat Emptor.”

Posted 3 months ago

“Accidentally ordered two tree collars on Dec 15 2023. Wrote them about this wk after Xmas and never heard back. Couldn’t get anyone on phone. Finally today did get a real Person and was told they are not returnable. $250 down the drain. These people are robbers and should be arrested”

Posted 3 months ago

“I guess Balsam Hills rating of 1.3 stars and says a lot about its credibility. Ordered a tree and it was supposed to be delivered before Christmas. Never arrived, no shipping status, nothing. Tried to log in with my credentials and a "data does not exist" message is returned. I sent email to the company, and it was returned as a non-existent email address even though it a link on the email confirming my order. DO NOT DO BUSINESS WITH THIS COMPANY!”

Posted 3 months ago

“Ordered a tree in November started to worry about the beginning of December tracked the tree they said it was delivered, but it never was. I want my tree but no customer service. Very disappointed”

Posted 3 months ago

“There is not an option for an unlit white Christmas tree. This is not Christmassy.”

Posted 3 months ago

“As a customer with choices, I want to make you aware of my experience with Balsam Hill in hopes I can prevent someone from having the same experience. Last year amongst, many other items purchased through Balsam Hill, I purchased 7 LED wreaths for decorating my house. Last year when I installed the batteries were died within about a little over a week. All of the wreaths had burned the batteries in that short of a time frame. I thought well maybe the batteries, while new, could have been bad. I changed all the batteries last year and the same thing happened again within a little over a week. This year I pulled out the wreaths to decorate, once again, replaced all batteries and hung them...same experience. So, this is the second season with wreaths hanging and no lighting. I called Balsam Hill to explain my situation. I spoke to George, Rose and Lliam on three different encounters as well as sent an email to customer service and received response from Leticia. The summary of all responses is, "we understand this is a problem, maybe go buy lithium rechargeable batteries now and hope that will address the situation. Also, we will give you 10% off a future purchase" I would expect this from a fly by night company on the internet but not one that markets as a solid quality company. To say I am deeply disappointed in their response and product is an understatement. I will not be buying from Balsam Hill and hope this helps someone else before making a purchase. Their Response: "Dear Chip, Thank you for contacting Balsam Hill. We hope this message finds you well. We appreciate your continued support as a valued customer. We want to sincerely apologize for any inconvenience you've encountered with your Wreaths. Unfortunately, we regret to inform you that, as your warranty has lapsed, we are unable to send a replacement at this time. We understand how frustrating this situation can be, and we truly empathize with your disappointment. Our team is here to assist you in any other way we can within the limitations of our policy. If there's a specific issue you're facing or if you have any questions, please feel free to share, and we'll do our best to offer guidance or explore alternative solutions." Sincerely, Leticia Balsam Hill Customer Service”

Posted 3 months ago

“Such terrible customer service And what a regret to have bought a tree from Balsam Hill France our tree is crooked, recognized by Balsam Hill no commercial gesture! we will offer you either a refund or an exchange with another tree When no tree interests you, on the 7th day of Christmas, the after-sales service is terribly lousy! Our problem arose on 11/27 with a promise to change our tree, today 18 December still no stock AWESOME! We end up with a tree that is not straight and we have no solution that interests us to offer. Advice go your way. At the price of the trees the service is completely zero And for several days, balsam hill no longer responds to private messages”

Posted 3 months ago

“We ordered four wreaths two years ago three of that for a broken call customer service they said sorry we hung them for a total of 60 days and now three of the four don’t work they offered us 15% off a new order of $390 No thanks I do not recommend this company.”

Posted 3 months ago

“I have had two other artificial trees and both were realistic trees. The first one lasted 17 trees and they are no longer in business. The next one from Costco lasted 7 years. Four years ago I purchased a tree and 14 swags for my stairway from Balsam Hill. The swags light didn't work at the end of the first year. The tree has burnt strands of light at the top of the tree and they can't be replaced. The quality does not match the price. I will never purchase again from this company and the purchase was before covid so they don't have an excuse.”

Posted 3 months ago

“Bought our tree in 2019 it was beautiful. Put it up in 2020 and middle section lights were out. BH sent a replacement. In 2021, put up the tree and top section lights were out. They didn’t make that tree anymore so sent string lights. Picked out a different tree and it was beautiful but didn’t arrive by Christmas (lost in shipping). Put the tree up this year and yesterday the top section went out. My wife called customer service and they told her there was nothing they could ( or would) do. Obviously an off shore call center now could barely understand them and they wouldn’t help. She called back and got tech support. Switched out the master light three times, they would burn out immediately. They told her the lights were defective but the tree was over a year old so they can’t help. Waste of a LOT of money!”

Posted 4 months ago

“Our tree is a few years old and very expensive. After the first year whole sections of lights stopped working and despite spending hours tracking down & replacing the bulbs responsible, it still has huge gaps of darkness. Buying alternate strings this year to fill the gaps and will likely resort to stripping it of ALL lights and just retain the tree. Totally not worth the money!”

Posted 4 months ago

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Balsam Hill is rated 1.3 based on 421 reviews