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Balsam Hill Reviews

1.3 Rating 421 Reviews

4 %

of reviewers recommend Balsam Hill

Company Reviews

1.3

Based on 421 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 4 star review on 22nd December 2023

Balsam Hill 1 star review on 28th August 2023

Balsam Hill 1 star review on 28th August 2023

Balsam Hill 1 star review on 17th February 2023

Mary Beth O'Brien

Balsam Hill 1 star review on 23rd December 2022

Balsam Hill 1 star review on 23rd December 2022

Balsam Hill 1 star review on 23rd December 2022

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two lit garland and two outdoor light trees on sale in June/July for the following holiday season. I opened them in November and put them up. The 9' tree lasted 2 weeks, one garland 2 weeks, the 6' tree and the second garland quit just under 4 weeks. I contacted customer service and was told that the warranty was only 30 days from purchase. The poor quality of the products makes a 30 warranty worthless. Even on sale the products were expensive and you would expect them to last at least through one season and should last through several. I was very disappointed with these purchases and to customer service. I threw my money away on these products.”

Posted 1 year ago

“Horrible experience BBB complaint filed and Texas AG complaint. Defective product cannot get a refund extremely rude snotty staff.”

Posted 1 year ago

“Talked to customer service today because tree does not light. Best guess he came up with is that it's the adapter. Tree still under warranty but they could not find my name in their data base. I no longer have the receipt He would no longer help me and I was told I can't buy an adapter from their company. Basically told me to throw tree away. Spent a lot on this tree and now it's garbage. Don't buy Balsam Hill!”

Posted 1 year ago

“I purchased a 6.5 ft tree in July 2918,during Christmas in July...now it's only used from Thanksgiving till maybe 2nd week in January...this season 2022 I put up my tree,2 sections of lights were out..all black..ok I can live with that..decorated it for 4 hours...3 weeks before Christmas the rest of the lights went super bright and out they went...called balsam hill...got absolutely nothing not even a sorry..the kicker is my warranty was 3 months expired...sorry we can do nothing joke...spoke to a supervisor nothing, what if it caused a fire,nothing again only your warranty is expired...I too was told the lights should last 8 10 years...iam a decorator never again will I promote their products like I did...2 friends purchased trees from them to...now it's at the curb...customer service stinks...but if I was the hallmark channel or some big venue they couldn't replace the tree fast enough...my Walmart tree will have to due for now...shame on balsam hill..multi million dollar company..”

Posted 1 year ago

“Received my tree timely before Christmas. Went to put it up and did not like the quality or look. Started a return and then decided let's just give it a chance and cancelled the return. The lights started flickering immediately when we put the top piece on. Called and explained the situation with canceling return. The representative insisted I take time to think about it. I said I don't need time to think about it. I am within 5 days of receiving the tree and it is before Christmas per your return requirements. I was within my right to return. He scolded me over the phone and hung up on me. I then sent an e-mail explaining situation and needing to return. Response from company "hhh" translated to hahaha. I sent tree back with the initial return slip. This is customer service? I think not and would never purchase from this company again.”

Posted 1 year ago

“Purchased an outdoor 9' cluster light tree after 2021's holiday season. Never opened the box. Put it up this year on December 1st. Today it completely stopped working. Balsam Hill basically told me "too bad." If you make a "quality" product why would your warranty be so awful??”

Posted 1 year ago

“I bought two wreaths last year and stored them in their original box and took them out of their boxes recently to hang on my door. Tonight I needed to replace the 3 D batteries in the 34 inch wreath and I see the battery box electrical unit is broken. Had to tape it closed with black tape which is ridiculous. Balsam Hill could care less. They said there’s only a 30 day warranty…..obviously the box is poorly made so you’d think they would make good on it.”

Balsam Hill 1 star review on 23rd December 2022

Balsam Hill 1 star review on 23rd December 2022

Balsam Hill 1 star review on 23rd December 2022

Balsam Hill 1 star review on 23rd December 2022

Balsam Hill 1 star review on 23rd December 2022

Posted 1 year ago

“I did my research and bought a balsam hill tree last Christmas. We moved into a new house this year and when I put the tree up - guess what? The lights didn’t work. Spoke with customer service. The representative updated my address and was sending me the part I needed to fix the problem. 3 days before Christmas and it hasn’t arrived. Guess what? It was sent to my old address. Spoke with another representative and they will gladly send me another replacement part but unfortunately it cannot be expedited. How does a company ruin Christmas for people without compensation? What an immoral scam? For the price people pay for these tress, heck - send them a new tree next day air with a bow on it Scrooge!”

Posted 1 year ago

“If you want your tree by Christmas - order it a year ahead of time. You may receive half the tree - which I did. Five star prices fir one star service !”

Posted 1 year ago

“DON’T ORDER FROM THIS COMPANY! I spent $1800 nearly a month ago and still haven’t received my items despite their website promising 3-5 business day delivery. They don’t return calls, can’t give me any definitive details, story changes every time I call them. Their staff are rude and incompetent. A TOTAL SCAM COMPANY.”

Posted 1 year ago

“Yet another one of their trees that the lights won’t come on, j oh have eight branches out on a $500 tree, NEVER AGAIN, your product is junk”

Posted 1 year ago

“We purchased an LED tree in 2020.. this year we had several bulbs out and our replacement bulbs didn’t fit. When we called the first time, CS said they’d send us out the right bulbs. Nope, got a tool. Today our second set of bulbs showed up, and still don’t fit. We’ve now found out that the LED tree we paid for also has incandescent bulbs on it. What a rip off. Called cs and they said they wouldn’t do anything.”

Posted 1 year ago

“I waited quite awhile to justify the flip tree even on sale and I should have waited forever. It is the most unrealistic piece of plastic and it looks like a child tossed the lights on it and came with a broken piece of something. $1300+ later and thankful for the coverage I bought if I send it back by 1/3/23 I get a refund 🤬 I'm getting a replacement and if it's no betterI will take my tree down while my children are here and get my refund. Don't waste your money go to Lowe's and get a truly realistic pre lit tree. Vali”

Posted 1 year ago

“This has been the worst company. They took ourmlney, only sent us half a tree, we had to call and give evidence we only received half of a tree, then they said the rest would be on the way. Itnever showed up. We had to call back to find out they had never sent the rest because it was out of stock. So we had to repack everything we had to ship back. FedEx came and picked up the boxes. It's been a week and they are telling us they will not refund us until the boxes arrive back at their warehouse and are scanned. They had no problem taking our money before we'd ever received the product but we have to wait and rely on the same people who haven't shown us any care so far to get us out thousands of $$$ back. They won't even escalate our call to a supervisor and yhey are clearly overseas workers. You can't find Google reviews of their company for a reason, they suppress the bad reviews. Avoid them at all costs. We have another tree from them and it's not that great. Especially for what we paid. Go to a local Xmas store and buy one from a place you can actually talk to”

Posted 1 year ago

“I ordered a tree. They claimed it was delivered but nothing showed up on the ring or with the neighbors. They sent a replacement. It took NINE months to get. The new box sat unopened in 2020 (COVID) and 2021 (out of town so no need to decorate). I opened the NEW box last week and two sections did not work. Per the website we troubleshot. Nothing. I called and explained and BH said "too bad so sad." I am out $1000 dollars. Buyers beware! Never again.”

Posted 1 year ago

“Paid $1,800 for a tree that stopped lighting after 3 uses. The electronic ballast went bad and the Balsam Hill Christmas tree company does not sell parts to replace the parts that go bad. They advise to string lights since the ballast no longer works. Too high of a price to pay for a tree that lacks replacement parts!”

Posted 1 year ago

“Worst and nastiest customer service you will ever encounter in the USA. My tree was way overpriced but does look nice, but I still feel cheated by their slick "sales" promotions. Buyer beware is all I can say because if you read all the reviews especially on other sites you will see how many families had their Christmas ruined by this company.”

Posted 1 year ago

“Only received the bottom part of the tree. This company lied to me 3 times! twice claiming it was on the way then a 3rd time claiming they were very sorry and upgraded the shipping so we would have the rest of the tree in 2 days .. 2 day later-we called and asked for the tracking # and they said they would email it. Instead we received an email instantly saying the tree was now out of stock. Balsam hill is not doing anything to make this right. I would never recommend this company to anyone. A true nightmare before Christmas as we have our annual Christmas party in 2 days. Thanks a bunch for the 2 weeks you spent lying to me when I could have just ordered a different tree. Shipping issues aside- this tree was super heavy and we only received 1 box out of 3.. maybe this was a blessing in disguise because storage for this 6 piece situation would have been dreadful… also we did set up the bottom part of the tree we fid get and it was just as messy if not more than the real thing ( flocked tree) something to think about… End of the story … went out and got a real tree…”

Balsam Hill 1 star review on 5th December 2022

Balsam Hill 1 star review on 5th December 2022

Posted 1 year ago

“I had a Balsalm Hill tree for 10 years and decided to sell it when I moved. It was a great tree. So I bought another one for my new house in October. I bought the same tree I had, or thought I had—their “most realistic” one for $592.92. I foolishly thought it would be the same quality as my previous one, but sadly it was not even close. The branches were very cheap-looking plastic, with no realistic brown stem colorations like the previous versions. Since I was outside the return period, they would not do a refund or even an exchange—forget about actually talking to anyone in person. I could only ”chat” with a someone who did nothing more than reiterate their “policy”. I have no doubt anyone could find this quality of tree at a much better price elsewhere. I short, DO NOT RELY ON BALSALM HILL’S PREVIOUS REPUTATION.”

Balsam Hill 1 star review on 4th December 2022

Balsam Hill 1 star review on 4th December 2022

Posted 1 year ago

“We purchased a tree for last year, the lower side of the tree was out! This year I put it up and now the lower side, up to the middle is out.. such poor quality! Never again horrible warranty and you can not reach anyone..”

Balsam Hill 1 star review on 3rd December 2022

Balsam Hill 1 star review on 3rd December 2022

Balsam Hill 1 star review on 3rd December 2022

Balsam Hill 1 star review on 3rd December 2022

Balsam Hill 1 star review on 3rd December 2022

Balsam Hill 1 star review on 3rd December 2022

Posted 1 year ago

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Balsam Hill is rated 1.3 based on 421 reviews