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Balsam Hill Reviews

1.3 Rating 421 Reviews

4 %

of reviewers recommend Balsam Hill

Company Reviews

1.3

Based on 421 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 4 star review on 22nd December 2023

Balsam Hill 1 star review on 28th August 2023

Balsam Hill 1 star review on 28th August 2023

Balsam Hill 1 star review on 17th February 2023

Mary Beth O'Brien

Balsam Hill 1 star review on 23rd December 2022

Balsam Hill 1 star review on 23rd December 2022

Balsam Hill 1 star review on 23rd December 2022

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“two seasons and the lights go out? of course they hide behind the warranty being out of date. After two Christmas seasons? Then they will send replacement light for me to tear the tree apart and fix ? Never again and i’ll tell everyone I know the story and advise them to buy another brand. I will go out of my way to tell everyone in the area the same Don’t buy Balsam Hill products..”

Posted 1 year ago

“Balsam Hill...Never Again!!! Customer service is awful...Lights went out in three sections. We replaced the fuses and that didnt work. All they told me was that they go bad after a while. Had We known that the lights would not last long then we wold have purchased a tree without lights. Balsam Hill DOES NOT care. They just want you to buy another one. Lights should last more than ONE season.”

Posted 1 year ago

“Terrible experience...do not buy from this company. I ordered a tree in an after christmas sale. The next year I went to put the tree up and over half of the lights did not work. When contacting customer support they told me there way nothing they could do for me. I spent so much money on this tree! Never again. Terrible Terrible experience.”

Posted 1 year ago

“I have been waiting since January 2021 for a replacement for my remote, transformer, and receiver. Three times this week, Balsam Hill sent me a set of lights because of all the trouble I'm having getting the replacement parts. Three times this week, Balsam Hill, sent the lights to the wrong address. The first two times I called Balsam Hill, and their agents, including a supervisor, assured me the package would be sent to the correct address. Bottom line is, Balsam Hill sent the third package to the same INCORECT address as the first two.”

Posted 1 year ago

“My husband bought our tree on sale after Christmas. So when we put it up the next Christmas some of the lights in one section went out like it had a shortage in the lights. By Jan the whole section went out. We checked all the lights and fuses. We called them and the customer service Dept was no help! This will be our 3rd Christmas coming up using this tree and I called the company to see if I could buy extra lights to match the ones not working. The customer rep said sure they are on sale… went on line and there are no lights that will match our colored lights all that was offered were white lights. We paid way too much money for this tree for the lights not to work within 3 years . This company should be ashamed of themselves robbing consumers of their hard earned money by selling defective products!!!!!! I would love to give them zero stars….. Walmart gives you better service than Balsam Hill!!! TAKE YOUR MONEY ELSEWEAR!”

Posted 1 year ago

“Anyone planning to buy the Christmas tree from Balsam Hills, please be awre, that post sale/spare parts care is very poor from the BH. They are unable to provide any spare parts for trees purchased pre 2020. I requested a transformer for the lights that stopped working and after nine months wait, was told that the company does not stock any spare parts for the trees older than two years ago. This is very poor considering the cost of the product.”

Posted 1 year ago

“Purchased a new folding/flip Christmas Tree, in 2021 for $800 on sale. The tree branches are made so cheaply they were breaking off at the tip as i tried to hang ornaments. I've had $300 trees from Lowes that held up better. This tree had to come from china. The materials making up the tree are not as pictured, the tree has many less branches and less 'full' look to it. There are giant gap spaces in between the branches. Absoultely awful.”

Posted 2 years ago

“Worst Warranty Ever and customer service reps have their hands tied by company policy! My sister purchase the rolling 120 ornament storage solution for me in November as a Christmas gift. I didn’t open it until I was ready to assemble it and dismantle my tree in February. There was a manufacturing defect above one of the legs where a frame bar needed to be inserted all the way to a stop point at the bottom, in order for the bolts to be inserted through both the frame leg and frame bar to hold that side of the frame in place. The defect prevented proper insertion of the bar. Well, their warranty is 30 days and that’s that! They don’t care whether their products are defective or not! Fortunately my neighbor had the tools to file the metal and repair this expensive storage device. A word of warning, if you buy anything from them open it the minute it arrives and make sure it goes together and works properly, otherwise it’s on you, because they don’t care. 30 days and not a minute more!”

Posted 2 years ago

“Their product claims lead one to believe this tree is of the highest quality. Great tree actually. I do love the look, however the lights on the tree lasted two Christmas’. Two. That’s it. We have spoken to them several times. They will do absolutely nothing for you in this event. Stick with a NOT prelighted tree folks. Removing these lights and replacing them was NOT worth the cost of this extremely expensive tree. It was extremely labor intensive. I won’t purchase another Balsam Hill due to the lack of customer care they offer. Their “warranty” doesn’t mean what you might think that it does.”

Posted 2 years ago

“Bought a 10' tree supposed to be 52" wide at the base in January 2021. Paid for extended 6 year warranty. Told the rep I would not be putting the tree up as it is sooo heavy and large until Thanksgiving. Should something be wrong - lights, shape, color, etc will the warranty cover that - the rep said EVERYTHING is covered. We put the tree up at Thanksgiving. It is only 42" wide, not 52". I called up and the rep said I could exchange for a wider tree for an additional $600 because he assumed a replacement would be just as skinny but they were out of stock. He said they would be getting some in within a few days. I called back when I saw online that the wider tree was back in stock and I was willing to pay the $600 difference. This rep told me absolutely not; no exchange allowed. They claim I had to let them know within 30 days of purchase that there was a problem. I reminded them of my PHONE conversations with their two reps and what they said and that the tree I received was not as advertised. This rep told me a supervisor would be calling me back later the day that I called to see what could be done. Waited a month; he never did. I finally got someone to say I could exchange it for the exact same tree I had. Assuming the replacement tree will be just as skinny, I asked to exchange for a larger tree for the additional $600. No, they will not allow that. And no, no refunds. $1400 for a skinny, ugly tree. False advertising plus 3 employees basically lied to me. Terrible customer service. I probably could have bought a similar tree at Walmart for $600. What was I thinking?”

Posted 2 years ago

“So I was sold an item out of stock two weeks ago. They never told me and just kept my money. I had to contact them. Its been good and well brought to their attention that the item is out of stock but they REFUSE to take it down or list it as back order because their business model is tricking customers ….. I’ve since spoke to a minimum of THIRTEEN balsam hill representatives, all of whom admit the item is out of stock and they don’t know when it would ever be in stock again and EACH OF WHOM HAVE IGNORED my question “WHY IS IT STILL LISTED AS IN STOCK ON THE WEBSITE, where another customer can pay for it and fall in the same trap I did?” They keep just saying “sorry for the inconvenience.” YOU MEAN SORRY YOUR BUSINESS MODEL IS TO TRY TO GET PEOPLE TO BUY ITEMS YOU HAVE NO INTENTION OF SENDING?”

Posted 2 years ago

“The Balsam hill trees are beautiful when they work. When they don’t, you’re screwed because their costumer service will IGNORE you. We’re over a year into our disputing battle and nothing has been resolved. Super frustrating - would definitely NOT recommend purchasing a product from them.”

Posted 2 years ago

“Poor quality and customer service. The agents lie to you to stick you with a defective tree.”

Posted 2 years ago

“TRASH - GARBAGE - I just threw out my 3 year old Balsam Hill Christmas Tree. Customer Service terrible. Suggested we change every light bulb? Our tree was a few months out of warranty and they offered us NOTHING? Never Again”

Posted 2 years ago

“Changed my order for a larger tree. Paid $1816 for new tree, returned old tree to FedEx driver that dropped off the new tree using balsam hills prepaid shipping label. Lost by FedEx. No refund as “tree hasn’t arrived in our warehouse” since balsam hill is the shipper I cannot raise a fraud claim with FedEx and from my conversions with BH they are not. So I am out $1232…terrible to treat customers like that.”

Posted 2 years ago

“I am having the same issue of lights not working as many others. I purchased a pre-strung 9’ tree in 2015. Cost was approximately $1000. A couple of years ago multiple strands of lights stopped working. Balsam Hill sent me replacement lights. I re-strung the lights (a very tedious and time consuming job). Three more strands went out again (in 2021). By the looks of all of the bulbs on a strand, the wiring must be faulty and is shorting out. Very poor value for the price paid, very limited warranty period, and no customer service in the way of repairs. I would not recommend.”

Posted 2 years ago

“Used four times and my tree looks worse then my 10 year old WalMart tree. I do not recommend this or any tree from Balsam Hill.”

Posted 2 years ago

“I wish I would have read these reviews before I spent my money on this expensive tree and kept my old Hobby Lobby tree. This tree smells like a musty old basement, right from the get go. Customer service is horrendous, they said no warranty, I had the tree a little over a month and this smell hasn't gone away. Also, agents obvously are not from the United States.”

Posted 2 years ago

“It would be a zero if I could. Terrible customer service. Warranty is a joke. Two trees in 3 years. Weeks ago reached 3 year on ORIGINAL purchase. One year old tree out in two sections. CAN ONLY OFFER $50 towards new purchase. Stay away!”

Posted 2 years ago

“I bought an artificial tree with fitted lights a year ago. Very happy with the tree until the lights failed after a year and balsam hill said it would take 9 months to receive a transformer that should resolve the issue! Very disappointed that I had to separate lights for this expensive item that didn’t last several weeks of being used AND the resolution will occur in 9 months time. Obviously a company that cares for profits and not customers”

Posted 2 years ago

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Balsam Hill is rated 1.3 based on 421 reviews