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Balsam Hill Reviews

1.3 Rating 421 Reviews

4 %

of reviewers recommend Balsam Hill

Company Reviews

1.3

Based on 421 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 4 star review on 22nd December 2023

Balsam Hill 1 star review on 28th August 2023

Balsam Hill 1 star review on 28th August 2023

Balsam Hill 1 star review on 17th February 2023

Mary Beth O'Brien

Balsam Hill 1 star review on 23rd December 2022

Balsam Hill 1 star review on 23rd December 2022

Balsam Hill 1 star review on 23rd December 2022

16

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay away from them. Lights don’t last and you can’t get replacement bulbs. Purchased a tree Nov 2015. Worked great for first three years. Lights started going bad year 4 after warranty. Dec 2020 called for replacement bulbs and was told they no longer had them. Very upsetting and inexcusable.”

Posted 3 years ago

“half the lights don't work year 3, they no longer sell my style of replacements. also, were no help after 50 minutes on the phone with customer service.”

Posted 3 years ago

“Disappointed that such an expensive tree uses the same cheap Christmas lights which when one blows out, the whole strand goes dark. It's been over an hour and I'm still looking for the dead light. and it appears I have at least three dead strands. This would be the fourth season it has been used.”

Posted 3 years ago

“3ft frosted tree arrived, what a disappointment. Definitely didn't look like the picture on line . NOT WORTH THE MONEY. Do not buy”

Posted 3 years ago

“Worst Experience EVER! Ordered a tree Dec. 2nd 2 day and it arrived damaged in the box (Section2 would not light). I started a very long exchange process. The customer service was horrible. No one seems to help and their emails all seem auto generated. It is now Dec. 15th and no tree. They actually sent me my replacement ground, even though I paid 2 day. I was getting worried we would have no tree for Christmas and ordered another tree this time overnight. It also arrived damaged in the box! (same section 2 would not light) Customer service person said they would 2 day me out a replacement for this one immediately because of our horrible experience. Sadly they lied.....they did not. They sent us another tree ground with the arrive time Christmas eve. Save yourself the frustration and heartache and don't buy from this company.”

Posted 4 years ago

“We purchased our tree after Christmas in 2014 and used it max twice in the years since. Today I was setting it up and a section of lights will not come on. We called for assistance and was virtually told "oh well, sorry". That is not acceptable!!! We paid allot of money for this tree; which is supposed to last for years. We have not used it every year since purchase (I set it up when our children are coming home for Christmas - which is not often); it has been carefully stored in the box and stored properly where it cannot not be damaged or disturbed when not in use. I am extremely upset. We do not spend money frivolously and we considered this purchase an investment. Obviously your company does not behave in the manor that your advertisements share. This is extremely upsetting!!! I hope to be hearing from you very soon with some good news! Rita LaBruzzo”

Posted 4 years ago

“Ordered a tree on Saturday 30th November 2019 - Tree arrived on Tuesday 3rd December - in a very nice Box. However, it all goes down hill from this point. Tree was the wrong one - no problem just called them up within an hour of taking delivery, was told sorry will send the correct Tree straight out (please print off the UPS delivery stickers and get UPS to collect the incorrect tree). It's now 9 days later and still no Tree - the tracking number provided just says - we haven't received the parcel yet. Trying to talk to someone within Balsam Hill is impossible i have tried several times - you join the queue anywhere between number 6 and number 8 - it always tacks approx 20 minutes to become the "Next" call to be answered .......and then the phone get cut off - nice touch. They will reply eventually to emails, with a " we are very sorry - we are having a slight delay in shipping as we are very busy" - now is it me or would a business that sells Christmas Trees not know they are going to be very busy at Christmas?. So we are now 2 weeks before Christmas with no tree and no idea if we are going to get a tree - not a business who i would recommend to anyone (which is a shame because their products seem very good).”

Posted 4 years ago

“I have a Nantucket Blue Spruce tree I purchased in 2015. (Order 711492.) There was a dead strand of lights in the middle section from the first year. They told me to replace the master bulb. That did not work. This year the connectors between the sections would not work. Only the bottom section will light up. I called and cannot even purchase replacement parts for the pole connectors. For the price of the trees, the quality of the product should last longer. It is disappointing that they basically said there was nothing I could do other than run an extension cord through the tree and buy a new strand of lights. The whole purpose of purchasing a higher end tree was to eliminate the hassle of having to put on the lights every year.”

Posted 5 years ago

“We paid $1,389 for the 9ft tree three weeks ago and were told it would arrive within a week. When it did arrive, there were only 2 pieces to a 4 piece tree. We called customer service to find out about the rest of the tree, but they just blamed it on FedEx. Now after our 3rd call to them, we still don’t have a tree or or any idea when we can expect one. What a waste of money. Apparently this company is very incompetent and does not know the meaning of customer service. I will also be reporting them to the BBB also. If you’re thinking of buying anything from this company, DONT!”

Posted 5 years ago

“I ordered $1399 tree and it states on the website that if you place your order before noon it ships same day and after noon it ships next day. I placed my order on Monday evening so it should of shipped Tuesday. I called them on Wednesday to check on order because when I checked order status it said order number they sent to me on conformation wasn’t valid. Called in morning on Wednesday and was told I would get a call back and they were behind because they were flooded with orders. Didn’t receive a call all day so I called back and got the runaround and finally got a supervisor who was no help at all. All she did was give one story after another till she couldn’t keep up with her lies. She told me it just hadn’t been scanned by Fedex so a tracking number wasn’t available then she said the order was in process. She then proceeded to tell me she didn’t know if it had shipped or was still in warehouse she didn’t know where it was. As a supervisor she really made me lose faith in this company. How does such a large company, with today’s technology not know where a $1399.00 item is. She stated that she was looking at my order in the computer and didn’t know if it was still in their possession or Fedex had it! She then proceeded to tell me that she had no information on when I would get my order or any status. Balsam Hill sure didn’t delay on processing my payment.”

Posted 5 years ago

“Good grief!!! I thought I read great reviews on these trees prior to buying. I hate the tree I purchased. I told them.. they sent me a lovely u-tube explanation how to make their tree look wonderful and all you had to do was get a partner and spend an hour or two fluffing the lovely expensive 7’ slim tree made in China. I sent lots of pics and I got many responses from dedicated customer service reps trying to help by saying we understand/we’re sorry/what can we do to help... yadayada They have no intention to help. They have a lovely site. BAD CUSTOMER SERVICE!!!!!! BE ADVISED.... STAY AWAY FROM THIS COMPANY!!”

Posted 5 years ago

“Paid $950 for one of their trees 11/14/2014. Put it together last Christmas 2 strings of lights out. Called them to see what the fix was. Rude as hell told me I was out of warranty good-bye. This year 3 strings out. $425/year for a tree is REDICULOUS! I wouldn't recommend Balsam Hill to anyone!”

Posted 5 years ago

“These negative reviews aren't just "sour grapes". People like me just want you to take our information in before you buy from Balsam Hill. We purchased our tree 4 years ago. The lights work fine for the first few years. Then we had an entire string burn out on the lower part of our tree. The trouble shooting in the original packet didn't help. So finally got to CUSTOMER SERVICE at the end of January. They were no more creative than that. Essentially, the lights are almost the killer on these trees. I see many people have had a problem with them within the 1st year. Mine, unfortunately, was out of warranty. So, my observation is that these lights will, on average work for 4 years. I am happy for those whose trees work longer(though I couldn't find those reviews). We did take very good care of this tree & carefully wrapped & stored the tree each season. Conclusion: BUYER BEWARE!!!!!”

Posted 3 years ago

“Worst Customer Service I have ever received! Balsam Hill repeatedly lied to me about delivery status of order And after numerous wasted hours on hold was either hung-up on or was disconnected and no-one ever returned calls. I was charged a restocking fee of $99 for returning a duplicate tree that BalsamHill erroneously shipped to me! I will never recommend this company to anyone and will strongly advise against dealing with this company!”

Posted 3 years ago

“We will never order from Balsam Hill again. We ordered a tree on 12/15. We did not need but the prices looked good and as we had a real tree this year we thought we could put the fake one away with all our other Christmas stuff. I called prior to ordering and confirmed they would do the 14 day price match. At that time I was assured they would. Fast forward FIVE days and the tree price dropped $185. I called and confirmed the price match receive a confirmation code and the agent was very helpful. Fast forward two days and no confirmation email so I called back and now was told they denied the price match and there is nothing they can do. I have talked with four agents, three have said yes to the match but the supervisor said no. The team that makes the decision is not reach able and the agents have no authorization to honor anything that was previously said. Very disappointed and very frustrated that NOOONE will help us.”

Posted 3 years ago

“The tree lights are terrible. I had some color bulbs go out. I ordered some from Balsam Hill. I tried to replace them and the new ones don’t light up. I even pulled an good bulb and put it in a socket where a bulb was out and results the bulb did not light. i followed instructions on the video but a no go. My question is is a no replacement once the bulb goes out? If so Balsam Hill trees really no good.”

Posted 3 years ago

“Very poor accommodation after the warranty period. 5 years ago we paid $1500 for a 9ft flip up tree. It comes in two sections. There is a plastic electrical connection between the top and bottom sections and when the two sections are put together the top lights are suppose to illuminate. This year when we put the two together the cheap plastic connector crumbled due to it being brittle. I called Balsam and asked to purchase the fitting and they refused to replace either under the warranty, which had expired, or to sell me one. They also refused to sell me the top section of the tree. Looks to me as though they wanted me to purchase a new tree altogether. Not going to happen. They said they couldn’t and will not sell either part. Beware of their anti consumer attitude and lack of willingness to accommodate and service their products. This is all after waiting an hour on hold for them to answer their phones. Really poor experience with this company.”

Posted 3 years ago

“Should be no stars. Purchase 3 trees just less than 3 years ago, used only 2 seasons. Well, one is dead, under warranty, well, what warranty, Called on November 21st, 2020, and was told I would get a replacement. Its now December 11, 2020. No email, no replacement. Called in on it on the 11th, waited 38 minutes to talk to someone, then was put on another hold for 15 minutes, then hung up on me. They have all my info, never called me back. What good is a warranty if the company does not honor it. And the money I spent, should have gone elsewhere..”

Posted 3 years ago

“Please do not buy from this company. Customer service is awful. I ordered a tree and an angel tree topper, both came damaged and when I returned they held back a 25% restocking fee. I had contacted Balsam Hill about the damaged items and informed FEDEX to pick up the items from my home within 30 day period from the date of receipt of the items. I mentioned to Balsam Hill that I had no control of the delivery and pick up schedule of FEDEX so I should not be penalized if the returns were received after the 30 day period. Will not recommend Balsam Hill again”

Posted 3 years ago

“I absolutely hate this tree! We purchased a 9' Colorado Spruce Easy Plug which I'm sure everyone knows is not cheap. It has not done anything but created anxiety since we purchased it 3 years ago. The first year, we had a bad receiver, so they sent a replacement. Secondly we had sections each year that would not even light so they would send a replacement section. In each of the 3 years that we have put up this tree, we've had nothing but problems. This year, one half of the bottom section will not even light. We have worked hours and hours replacing main bulbs, fuses, and checking individual lights to no avail. Customer Service said there's nothing they can do since it's now "out of warranty." The rep suggested buying more lights from them or a big box store to buy more lights and simply plug in to the other plug and the remote will still work. Problem is if you unplug the line, it takes out ALL the lights on the bottom section, so we had to plug in an extension cord into the tree plug to be able to plug up replacement lights AND the original plug so we wouldn't lose ALL the lights. In addition, the bottom row of the top section doesn't work either. Again, we replaced the main (grey) bulb and the fuse to no avail. Don't waste your money. Also, I was going to upload a photo which the review site offers, but it doesn't have a upload icon. Go figure.”

Posted 3 years ago

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Balsam Hill is rated 1.3 based on 421 reviews