We purchased our tree after Christmas in 2014 and used it max twice in the years since. Today I was setting it up and a section of lights will not come on. We called for assistance and was virtually told "oh well, sorry". That is not acceptable!!! We paid allot of money for this tree; which is supposed to last for years. We have not used it every year since purchase (I set it up when our children are coming home for Christmas - which is not often); it has been carefully stored in the box and stored properly where it cannot not be damaged or disturbed when not in use. I am extremely upset. We do not spend money frivolously and we considered this purchase an investment. Obviously your company does not behave in the manor that your advertisements share. This is extremely upsetting!!! I hope to be hearing from you very soon with some good news! Rita LaBruzzo