Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.25

1.3 Rating 490 Reviews

4 %

of reviewers recommend Balsam Hill

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Metrics

1.3

Based on 490 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 1 star review on 1st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought one of these trees thinking it would last us years. Starting the second year, it wobbles. Like the connection is loose and leaning. While Balsam Hill has a warranty and shipped us new pieces it's still an issue. Nothing is working and it continues to lean. At this point I wish we had just been able to get a refund because now I just have a leaning tree that I don't want to toss because of how much it cost.”

Helpful Report

Posted 11 months ago

“This company may have the worst customer service departments I have experienced. I purchased my Balsam Hill tree in 2017 for around $800.00. I thought it was a lifetime purchase and didn't expect strings of lights to be going out so soon. I requested a wiring diagram so I could understand what the components are and they don't have such a thing!!?? They could not tell me what kind of string of lights I could replace with (3 of them) so I purchased these bulbs. They do not fit--- so the only way to use them is to remove the bulb from the housing and put it in the old housing--- tedious!! I have the feeling they frequently change the vendor of bulbs and light strings and they have no idea what your particular tree has. I would not purchase a Balsam Hill Tree again!!”

Helpful Report

Posted 11 months ago

“Bought a Fraser Fir This was not a cheap tree the artificial branches and trunk have silver in them had the 1 st tree a year did not show that until it came out this year. Contacted Balsam Hill warranty deptment said they had had problems with that Tree They sent me another tree And the replacement is the same way. It is only with the Fraser Fir the second person I talked to new this was happening several complaints They said would not replace my 2 nd tree they sent They replaced the 1st one no questions asked I would not by from them again there a cheaper trees out there that are cheaper also the warranty manager as very rude. I could take a tree back to Costco even after a year they would replace Don’t by from Balsam Hill if I wanted tinsel in my branches I would by it”

Helpful Report

Posted 1 year ago

“So we decided to buy a fake tree from Balsam Hill, on Black Friday taking advantage of their sale and a additional 50 dollars off’ we went with Yukon spruce 6 ftz the picture of the tree side by side to the online picture and the one at our house that we received’ a Charlie Brown tree would of been better’ poor quality workmanship!”

Helpful Report

Posted 1 year ago

“Disappointed doesn't even cut it. After shopping for a Christmas tree in-person we couldn't find anything suitable and needed to order online. We came across a beautiful tree on Balsam Hill, placed an order on the 08/12 and ensured delivery would be in time for this weekend (13/12) what with it being close to Christmas and our niece and nephew coming to help up decorate. At 2am this morning we had an email from Balsam Hill saying "We're sorry this order didn't work out as you hoped" as if we had cancelled the order followed by another telling us we would be refunded because it wasn't in stock. They waited 5 working days to tell us our order wasn't available, have offered nothing in the way of apology, and we have to wait for 3-5 working days to receive a refund for a tree worth £300. In the meantime we have no time to arrange another order for this weekend and we can't afford to buy another one in any case because we'll have to wait for the refund. Absolutely appalling customer service and it is safe to say we will not be using this company again the future.”

Helpful Report

Posted 1 year ago

“After reading the reviews from unhappy customers...I sure wish I had done my research! We've had our tree for a few years! I was sent a replacement TOP Section the year after my purchase because that section was not as bright as the bottom section! There were not as many lights on the top section as the bottom section! Making the tree beautiful on the bottom and sparse on the top (most important section)! The replacement was exactly the same as the original! This year the lights are very dim and flickering! Customer service today told me that it's normal TO NOT have as many lights on the top of the tree! So ridiculous! So I'm stuck with an expensive tree that is beautiful on the bottom and dimly lit on the top! This is my last purchase from Balsam Hill!!! My advice don't purchase from them!!”

Helpful Report

Posted 1 year ago

“THE WORST CHRISTMAS TREE!! Only lasted one Christmas and already having electrical issues with the tree lights dimming, brightening and flickering (which is a known DEFECT with this tree). When I asked for a refund, because a replacement tree was not an option, they were unwilling to accommodate me Waste of money, my time , and our Holidays”

Helpful Report

Posted 1 year ago

“Extremely disappointed in our Frasier. The branches are weak and do not support ornaments well. Several of the branches have loose connections to the trunk causing them to sag. We were told there are replacement grommets for these. Instructions indicated that we could "bend the branches to get the desired look". For the price we paid for this tree it seems quite unreasonable to have to do so much work”

Helpful Report

Posted 1 year ago

“Do not buy from here. I’ve been fighting getting a refund for a month that they claim to have sent me. At this point I have contacted my attorney because I just don’t know what else to do. My bank has told me the refund never came. They claim it was refunded weeks ago. DO NOT BUY FROM BALSAM HILL!!!!!”

Helpful Report

Posted 1 year ago

“Not good I ordered a flip tree the pedal was broken when it came. I was all excited about having a tree to decorate after talking to customer service I have to find a fed x contact them to ship the broken tree back and than they will send a new one mind you this tree is over 100 pounds when I asked for a discount on the tree for the inconvenience I was told that is not how that works when I asked to speak to a manager I was told that would be a bigger inconvenice and it would be hours waiting. Do yourself a favor DO NOT ORDER a BALSAM hill on line go into a store so the return if it is broken can be easily made in the store”

Helpful Report

Posted 1 year ago

“Terrible customer service and after market support. Purchased the tree 6 years ago and called to order a new remote receiver to change light selection their answer was if it’s out of warranty they could not help!! Also lights are failing and can’t even buy new light strings NEVER AGAIN!!!!”

Helpful Report

Posted 1 year ago

“You are better off buying a tree from TEMU or walmart!!! I have spent hours of fluffing the tree, but it still looks like a cheap tree!! I am soooooo disappointed!!”

Helpful Report

Posted 1 year ago

“I ordered a tree with two day expedited shipping and called to check on delivery tomorrow and was told the tree is unavailable and is not being shipped. I paid for this tree and you have processed my payment without notifying me that it was never available at purchase.”

Helpful Report

Posted 1 year ago

“Replacing the Master Bulb is next to impossible. Was considering replacing my small tree with a 7 ft but after the master bulb went out so did part of the string I will never buy another. Also convinced my sister not to go there. Stabbed my thumb once and a finger trying to get the cover. Must have been designed by engineers who received their degree from schmill university in the state of confusion.”

Helpful Report

Posted 1 year ago

“I wish I had researched Balsam Hill Customer Service before ordering a tree. My tree was to arrive in 2 boxes. I was charged $1900.00 for the tree and have only received half the tree. The tracking information shows the label was created but no movement of the other half of the tree for 2 weeks. Customer Service just gives you standard answers and getting in touch with a supervisor is almost impossible. I have asked for my money back and am having difficulty with that process. I am going to have to contact my credit card company and dispute the charge.”

Helpful Report

Posted 1 year ago

“My tree was gorgeous for the first couple of years. Then lights started going out. Customer service was not helpful and pretty much blew me off. This year, half the multi-colored and half the clear are out. There are also patches of no lights. I tried to call but was on an indefinite hold. Also the hinges on a number of branches appear to be loose so they are drooping down on the next row. I am really really disappointed. When I bought this tree it was $1000+. (My cheapo prelit tree from Home Depot is going strong after the same number of years). Ps I tried to send a picture but it wouldn’t upload.”

Helpful Report

Posted 1 year ago

“The tree itself is undeniably beautiful, but the customer service experience has been nothing short of appalling. For a brand that prides itself on quality, the way I was treated when my tree was no longer under warranty was unacceptable. I wasn't even asking for a free replacement—just basic information on how or where to purchase replacement parts for a tree that you still carry in your catalog. I spoke with two customer service agents and remained polite throughout the conversations. Despite this, they made it abundantly clear that they were eager to end the call as quickly as possible. When I asked for simple specifications about the lights—such as strand length or spacing between bulbs—to avoid the painstaking process of removing the lights from the tree, I was met with the dismissive response: "I don't have that information, but you do right in front of you on your tree." This dismissive attitude and lack of support are not what I expected from a company like Balsam Hill. I hope this feedback prompts a serious evaluation of how you handle customer inquiries, especially for loyal customers who invest in your products.”

Helpful Report

Posted 1 year ago

“beautiful tree first 3 yrs, now on the 4th year multi lights won't work , no warranty and customer service is terrible, all they tell you after talking to 4 diff. ones is to ck the bulbs for broken or burned out ones. No one will really help you touble shoot. basically they just want you to buy another one.”

Helpful Report

Posted 1 year ago

“What a disaster, it took them a week to tell us that the 1500 sollar tree we ordered was out of stock, management should do something but they have our tree in an older model that is the exact same price, what a crock and poorly run business. They did absolutely nothing to make this right, if you considering, get it from someone else!”

Helpful Report

Posted 1 year ago

“False advertising, my wife and I ordered the 7.5 foot Frazier for Styled tree. We sure were disappointed when it arrived as the shape is correct but realistic looking no way. The branches are weak and do not support ornaments well. For the price we paid for this tree it is extremely disappointing.”

Helpful Report

Posted 1 year ago

Balsam Hill is rated 1.3 based on 490 reviews