Purchased my tree this past December Wanted one for a long time thought they were always beautiful. The tree u see on TV is NOT what u get!!!! Tried resolving a needle broken issue right out of the box with customer service. With No avail told them my issue they said tht normal which is false and pretty much told me to have a nice day. Dnt see how they have a gwd rating with BBB. Would not recommend to my worst enemy. If I could give them a BIG FAT "0" I would! But have to give a 1 for the review if y'all wnt to stop theses rip off companies. Report them to BBB Also ours was supposed to be the fullest tree. And has alot of space in between branches