Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.25

1.3 Rating 490 Reviews

4 %

of reviewers recommend Balsam Hill

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Metrics

1.3

Based on 490 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 1 star review on 1st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“P.O.S. Already threw it away. So much bad I don’t know where to start, but I’ll try. The tree’s branches droop and are beyond being able to “fluff”. Any ornament with any kind of weight is hard to hang and pulls the branches(es) down further. The top does not allow for a Star or Angel. The upper part is WAY heavier and bulkier than the company leads you to believe. They show a petite woman assembling that top part. NO WAY! It’s borderline false advertising in my opinion. And don’t plan on easy storage. The bottom part is on wheels, but you better be storing it on the same level in your home where you display it, because it easily takes 2 people to get it up and down stairs. My advice is to stay away. There are plenty of other options.”

Helpful Report

Posted 1 year ago

“The company has gone down hill greatly and the customer support is more like customer harassment. We have had four trees that have all made it one full Christmas season and never through the second season without failure. We had one replacement honored under warranty and any replacements still originate off the initial tree purchase date. So essentially, there's nothing they will do if the brand new "replacement" only works once... you're simply out. It seems they price the trees higher to cover the fact they are planning to replace them one but then you're on the hook from then on with their warranty policy. I think I'm more frustrated by the fact I was foolish to buy into their false quality for longer than I should have. Caveat Emptor.”

Helpful Report

Posted 1 year ago

“Accidentally ordered two tree collars on Dec 15 2023. Wrote them about this wk after Xmas and never heard back. Couldn’t get anyone on phone. Finally today did get a real Person and was told they are not returnable. $250 down the drain. These people are robbers and should be arrested”

Helpful Report

Posted 1 year ago

“I guess Balsam Hills rating of 1.3 stars and says a lot about its credibility. Ordered a tree and it was supposed to be delivered before Christmas. Never arrived, no shipping status, nothing. Tried to log in with my credentials and a "data does not exist" message is returned. I sent email to the company, and it was returned as a non-existent email address even though it a link on the email confirming my order. DO NOT DO BUSINESS WITH THIS COMPANY!”

Helpful Report

Posted 1 year ago

“We bought our first Balsam Hill Christmas tree and needed to change the size so an Angel would fit on top and not touch the ceiling. Trees were exchanged in record timing and we had our tree up right after Thanksgiving. We have been enjoying ALL the Hallmark Christmas movies, alongside our BEEautiful 9foot Balsam Hill Christmas Tree. BEEAUTIFUL addition to our family room. Will leave it up until The Ephiany when the three wise men come. :) To our surprise, we recieved a gift in the mail from Blsam Hill, thanking us for being a valued Balsam Hill customer. It was a generous block of Dark Chocolate Pretzel toffee bark. DELICIOUS!!!!! If you offer this chocolate we will buy it every year. THANK YOU BALSAM HILL for a BEEautiful Christmas Tree and this DELICIOUS Dark Chocolate Pretzel Toffee Bark. Rick and GloryBe”

Helpful Report

Posted 1 year ago

“Ordered a tree in November started to worry about the beginning of December tracked the tree they said it was delivered, but it never was. I want my tree but no customer service. Very disappointed”

Helpful Report

Posted 1 year ago

“There is not an option for an unlit white Christmas tree. This is not Christmassy.”

Helpful Report

Posted 1 year ago

“As a customer with choices, I want to make you aware of my experience with Balsam Hill in hopes I can prevent someone from having the same experience. Last year amongst, many other items purchased through Balsam Hill, I purchased 7 LED wreaths for decorating my house. Last year when I installed the batteries were died within about a little over a week. All of the wreaths had burned the batteries in that short of a time frame. I thought well maybe the batteries, while new, could have been bad. I changed all the batteries last year and the same thing happened again within a little over a week. This year I pulled out the wreaths to decorate, once again, replaced all batteries and hung them...same experience. So, this is the second season with wreaths hanging and no lighting. I called Balsam Hill to explain my situation. I spoke to George, Rose and Lliam on three different encounters as well as sent an email to customer service and received response from Leticia. The summary of all responses is, "we understand this is a problem, maybe go buy lithium rechargeable batteries now and hope that will address the situation. Also, we will give you 10% off a future purchase" I would expect this from a fly by night company on the internet but not one that markets as a solid quality company. To say I am deeply disappointed in their response and product is an understatement. I will not be buying from Balsam Hill and hope this helps someone else before making a purchase. Their Response: "Dear Chip, Thank you for contacting Balsam Hill. We hope this message finds you well. We appreciate your continued support as a valued customer. We want to sincerely apologize for any inconvenience you've encountered with your Wreaths. Unfortunately, we regret to inform you that, as your warranty has lapsed, we are unable to send a replacement at this time. We understand how frustrating this situation can be, and we truly empathize with your disappointment. Our team is here to assist you in any other way we can within the limitations of our policy. If there's a specific issue you're facing or if you have any questions, please feel free to share, and we'll do our best to offer guidance or explore alternative solutions." Sincerely, Leticia Balsam Hill Customer Service”

Helpful Report

Posted 1 year ago

“Such terrible customer service And what a regret to have bought a tree from Balsam Hill France our tree is crooked, recognized by Balsam Hill no commercial gesture! we will offer you either a refund or an exchange with another tree When no tree interests you, on the 7th day of Christmas, the after-sales service is terribly lousy! Our problem arose on 11/27 with a promise to change our tree, today 18 December still no stock AWESOME! We end up with a tree that is not straight and we have no solution that interests us to offer. Advice go your way. At the price of the trees the service is completely zero And for several days, balsam hill no longer responds to private messages”

Helpful Report

Posted 1 year ago

“We purchased a tree 7 years ago at around $1200. The tree is beautiful and all the lights work. However, it is becoming very wobbly. Upon closer inspection, we determined that one of the tree joints is cracked so it doesn't hold that section firmly anymore. This is a pre-lit tree and we have NEVER had issues with the lights and they have worked perfectly and so has the remote. I have purchased Christmas wreaths and they also work great. I recently purchased some pumpkins for fall decor and the quality left a little to be desired. Customer service promptly replaced them at no cost to me. I think the quality could be better for the price but so far I've had good experiences both with most of the products as with customer service.”

Helpful Report

Posted 1 year ago

“Ordered a wreath for the front door. Balsam Hill known for their realism in trees, garland and wreaths advertised it as Fresh Evergreens & Juniper Berry Wreath. To pay $115 for a live wreath that MAY last till Little Christmas then to be put out in the trash is SO disappointing. Noticed many complaints about other customers confused and not realizing their purchases were for a single holiday season. Hopefully your advertisement dept will address this - possibly with a disclaimer that these are live wreaths and garlands that last one season only. I have purchased several $1,000 + trees and do so because they are beautiful and last many years. For $115 I could have purchased an artificial wreath that I could reuse for several years. Thank you for hearing me out. Paul Daly”

Helpful Report

Posted 1 year ago

“We ordered four wreaths two years ago three of that for a broken call customer service they said sorry we hung them for a total of 60 days and now three of the four don’t work they offered us 15% off a new order of $390 No thanks I do not recommend this company.”

Helpful Report

Posted 1 year ago

“I have had two other artificial trees and both were realistic trees. The first one lasted 17 trees and they are no longer in business. The next one from Costco lasted 7 years. Four years ago I purchased a tree and 14 swags for my stairway from Balsam Hill. The swags light didn't work at the end of the first year. The tree has burnt strands of light at the top of the tree and they can't be replaced. The quality does not match the price. I will never purchase again from this company and the purchase was before covid so they don't have an excuse.”

Helpful Report

Posted 1 year ago

“Bought our tree in 2019 it was beautiful. Put it up in 2020 and middle section lights were out. BH sent a replacement. In 2021, put up the tree and top section lights were out. They didn’t make that tree anymore so sent string lights. Picked out a different tree and it was beautiful but didn’t arrive by Christmas (lost in shipping). Put the tree up this year and yesterday the top section went out. My wife called customer service and they told her there was nothing they could ( or would) do. Obviously an off shore call center now could barely understand them and they wouldn’t help. She called back and got tech support. Switched out the master light three times, they would burn out immediately. They told her the lights were defective but the tree was over a year old so they can’t help. Waste of a LOT of money!”

Helpful Report

Posted 2 years ago

“BEWARE SCAM ON FACEBOOK BALSAMHILLI.COM. They are NOT Balsam Hill. Thankfully Lloyds have put a stop on payment to Ovimani. I have spoken to the genuine Balsam Hill and they are in the process of trying to get the advert removed.”

Helpful Report

Posted 2 years ago

“Our tree is a few years old and very expensive. After the first year whole sections of lights stopped working and despite spending hours tracking down & replacing the bulbs responsible, it still has huge gaps of darkness. Buying alternate strings this year to fill the gaps and will likely resort to stripping it of ALL lights and just retain the tree. Totally not worth the money!”

Helpful Report

Posted 2 years ago

“Don’t buy form this company! Purchased a tree but middle part was missing. Waited one week for the replacement to arrive. And only to find out it is a faulty one and the tree does not light up on the middle section. Called customer service asking if they could send out a replacement with priority shipping and they said the replacement would arrive only in 5 working days! Waiting 2 weeks already it’s such a disappointment. Buying from a different company instead with next day delivery option”

Helpful Report

Posted 2 years ago

“Had a problem with a missing fitting on one of the tree sections. Chatted with their customer service and was sent a replacement section. Great followup customer service. Thank you.”

Helpful Report

Posted 2 years ago

“I just bought a tree from Balsam Hill and it was a total disappointment. I paid a lot of money for the tree and it didn't look as realistic as it described. I didn't realize there was $ 50 fee for the return so I asked the rep as well as the supervisor to waive the fee due to false advertisement. They refused to make the exception and said my satisfaction didn't not qualify for the free return. It's only fair that I absorb the return cost if it was my fault. It's the fact the description and pictures were falsified and I have to pay for their false advertisement. I'd pick the Costco tree over this damn ugly tree for a fraction of the price. I should have read the comments before making my purchase. Please do make the same mistake that I did.”

Helpful Report

Posted 2 years ago

“DO NOT BUY FROM THIS COMPANY - We purchased a $2000 9 foot tree on November 1st. By December, we had still not received it. Last week we finally received one box with half the tree then this week we got another box. When we opened it, there was half of the tree we ordered and parts from another TOTALLY DIFFERENT TREE. Customer service has been useless, have yet to agree to ship us the second half of the tree we ordered and have been completely terrible to deal with. We are SO disappointed. They are not reliable. Save your money.”

Helpful Report

Posted 2 years ago

Balsam Hill is rated 1.3 based on 490 reviews