Balsam Hill Reviews

1.3 Rating 421 Reviews
4 %
of reviewers recommend Balsam Hill
1.3
Based on 421 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better

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Balsam Hill 4 star review on 22nd December 2023
E.Graham
Balsam Hill 1 star review on 28th August 2023
Jon
Balsam Hill 1 star review on 28th August 2023
Jon
Balsam Hill 1 star review on 17th February 2023
Mary Beth O'Brien
Balsam Hill 1 star review on 23rd December 2022
Lynn G.
Balsam Hill 1 star review on 23rd December 2022
Lynn G.
Balsam Hill 1 star review on 23rd December 2022
Lynn G.
16
Anonymous
Anonymous  // 01/01/2019
I have had my prelit, 8' Balsam Hill tree for 3years now and love it. This year, I had to replace a plug fuse and all is lit so no problems (yet)! Took me a bit of troubleshooting to find if-and-where to replace the fuse, but with some patience got it done. I was very troubled to see from the reviews that Balsam Hill is no longer offering replacement bulbs for "older" trees and telling customers to "just string some lights over the unlit section" on a $700+ tree investment. The fact that their bulb base is unique, is all-the-more upsetting. I suspect they are not making the incandescent bulbs any longer due to the takeover of LEDs. One of the previous reviewers had a GREAT idea of replacing the bulb only, but keeping the base (easy to do by carefully manipulating the wires that run thru the base). (Or) take all the bulbs off the tree and list them on Ebay... from what I see, you can probably make enough $$ to buy another tree from a different company.
Helpful Report
Posted 3 months ago
Last year i bought a 6’5” tree for $349 on sale. This year, same tree is $379 on sale. Nice tree but the sale price is the real price. Anyone who pays “full” price is foolish with money.
Helpful Report
Posted 4 months ago
I love the look of the products. They are beautiful. We purchased a Christmas tree, wreath, and 4 garlands. I ordered early due to the supply chain issues. Unfortunately by the time we put the garland up, we were 30 days out, so the warranty was expired. After 15 days, one of the garland’s light began to go on and off and eventually off and never worked again. New batteries weren’t the issue. So one of them lasted only 2 weeks and we were out of luck. Next year we will have to take the lights off and find a new set of lights with a battery pack and timer? Very disappointing for the price. But, we do live everything else that is working.
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Posted 2 years ago
Very disappointed. After 2 uses, the lights started going out and we did everything but could not get them working again.tree needles not at all realistic. Will go back to Bethlehem Lights. They are more realistic and last for years.
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Posted 3 years ago
Good grief!!! I thought I read great reviews on these trees prior to buying. I hate the tree I purchased. I told them.. they sent me a lovely u-tube explanation how to make their tree look wonderful and all you had to do was get a partner and spend an hour or two fluffing the lovely expensive 7’ slim tree made in China. I sent lots of pics and I got many responses from dedicated customer service reps trying to help by saying we understand/we’re sorry/what can we do to help... yadayada They have no intention to help. They have a lovely site. BAD CUSTOMER SERVICE!!!!!! BE ADVISED.... STAY AWAY FROM THIS COMPANY!!
Helpful Report
Posted 5 years ago
Balsam Hill is rated 1.3 based on 421 reviews