Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.25

1.3 Rating 490 Reviews

4 %

of reviewers recommend Balsam Hill

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1.3

Based on 490 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 1 star review on 1st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I brought a tree 4 years ago and it's a 10 ft tree the Cheap Plastic connecting the Top and Bottom of tree Broke. I called Over a Year ago and made a complaint First they were going to send a new tree because that part is not available to be sold than I got a email They had no more Tree they were Sold Out AND NEVER HEARD BACK FROM THEM”

Helpful Report

Posted 2 years ago

“I paid $900 for a skinny tree (don’t remember name) that in my estimation did not have enough branches to cover the tree. Would not buy a Balsam Hill tree again. Overpriced and not full at all.”

Helpful Report

Posted 2 years ago

“Bought a 9 foot tree with lights already on the tree. Every year more lights do not work. Customer service doesn’t have records after four years to even find my order to help get replacement parts. Over a $1,000 waisted. I would never recommend a tree from them.”

Helpful Report

Posted 2 years ago

“I am not a hard customer, I do not write bad reviews...but I think before you make this huge purchase you think about it. NO tree topper light plug so you are stuck running the plug through your tree. It required hours of fluffing. I don't find it ANY better than my 450 dollar tree in the other room and it is 2500. It does look really nice, but not better. Customer service, after sale is call center quality and knows nothing about the trees and are reading off the screen. My cc rep couldn't read it correctly. Beware that they have a policy that you can not return for any reason after 6 months. Is this a highend experience...no. good marketing, don't get fooled.”

Helpful Report

Posted 2 years ago

“Just a warning: I got scammed by the Balsam Hill company. I bought a tree on sale for $1800.00 and less than a year later, most of the lights went out. They gave me a very hard time about replacing it and even suggested that I go to Home Depot and buy more lights to put on there. Finally I got them to replace it but they wanted the original tree back. My poor husband and I had to wrestle a 9 ft tree into 2 refrigerator boxes and return. They then sent me a replacement tree that was $300.00 cheaper because mine was out of stock. The new tree lights lasted 1 year again! That time when I called they said “we don’t warranty replacements.” So in other words, they replaced my defective tree, with another defective tree. Their customer service is horrible. I would never buy anything from them again. We thought we were investing in a tree to last for many years. Not the case. This year we are going to cut all of the lights off and restring. We have to try to get our moneys worth. For 2 older people, this is very difficult work. Very sad that they do not stand behind their products.#balsamhill”

Helpful Report

Posted 2 years ago

“I would give Balsam Hill a zero if that was an option. We bought this expensive tree and the lights went out the first year. After arguing and fighting to have the warranty honored the new tree lights went out as well. We were told there would not be another replacement. DO NOT WASTE YOUR MONEY!!!”

Helpful Report

Posted 2 years ago

“We spent a little extra on the balsam hill tree was great for 3 years then after that nothing worked. Weird how the warranty is only for three years. Get a cheap tree and buy one every three years for the price you pay for this tree. Customer service is ok however Steven was as helpful as 2 legged horse .”

Helpful Report

Posted 2 years ago

“Purchased a 9' California Baby redwood tree, rolling stand and storage bag late 2022. In January 2023 when putting away, found the bag they said to get did not fit. Told me, they would replace but backordered-all this year. Just off the phone for a third time and told- sorry no bag as it was only under warranty for 30 days (that would mean I would have had to know it didnt fit "before I tried it" All the running email traffic inquiring was simply soon, soon. Just off the phone and told sorry too long, and besides the rolling bag doesnt fit the baby redwood rtree (which was never told to me nor shown in any advertisement. If I could rate "0" I would”

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Posted 2 years ago

“Can’t even get my review to work. As disappointing as the customer service.”

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Posted 2 years ago

“We have had trouble with our Balsam Hill Christmas tree from the beginning. Every year we have to fight with the lighting. Last year we just strung on new lights to get by. This year I am attempting to repair each stand of lights. Zero help from the manufacturer. I wouldn't recommend this product to anybody unless you want to replace it every year.”

Helpful Report

Posted 2 years ago

“I have had a replacement tree stand on order for 10 months that is “back ordered” When I called customer service I was given an attitude from the get go because I could not locate my order number. Come to find out the website is under maintenance and no one can access their accounts to get their order history. They can’t give me a date or even confirmation that I will ever receive the replacement part necessary to utilize my $1500 tree. Which I absolutely love so that is the worst part of this. Really want to put our tree up but looks like I am outta luck. I have received the run around for months. I find it hard to believe they don’t have a tree stand to send me that fits my tree I purchased less than 2 years ago. Very disappointed”

Helpful Report

Posted 2 years ago

“Bought the 11 foot Vermont white Spruces with color and clear lights as someone just previously wrote same scenario We are out of warranty but we have a big pile of c*** That's only half of it lights up horrible customer service only to here we only warranty it for 3 years are you serious... that technically is a 90 day warranty we only put our tree a month out of a year we paid over 2700. Dollars for a Christmas tree I guess jokes on us”

Helpful Report

Posted 2 years ago

“Bought a tree and received a $50 first time buyer discount. They dropped the price $100, 2 weeks later but only offered a $50 rebate. Not the full price match they claim. Tree is also average quality. Not a very good value. We returned ours.”

Helpful Report

Posted 2 years ago

“The upper sections stopped working so I contacted customer support. Sorry, the tree is 10 months out of warranty. $1000.00 pile of trash after just 3 years and 10 months. I thought paying up to buy from Balsam Hill meant buying quality. Absolutely wrong and will buy elsewhere for far less from now on.”

Helpful Report

Posted 2 years ago

“Spent $1500 on a Vermont White Spruce 11 foot pre-lit tree about 5 years ago. Sections of lights did not work, and they shipped new sections months later. Now out of warranty, many strands out. I have used all of our replacement bulbs and repaired strands, then called Balsam Hill to purchase new bulbs. UNAVAILABLE! They do not carry the replacements bulbs. They told me to re-string the tree, which has over 3600 bulbs! They said I could buy replacement bulbs from a website or Amazon. Contacting the company Balsam Hill recommended, they do not carry the bulbs, never have, and stated they get calls all of the time from Balsam Hill customers referred to them. Can't find any replacements on Amazon to fit. Evidently Balsam Hill DOES NOT worry about customer service and satisfaction. They want sales, but don't care about service. We have a $1500 tree that is rapidly becoming "unlit" without hours and hours of restringing. If we had known in advance their "lack of caring" a few years down the road, we would NOT have purchased the tree! We definitely will NOT purchase again from Balsam Hill.”

Helpful Report

Posted 2 years ago

“We bought a new Balsam Hill in 2021. In 2022 a portion of the lights went out. We wrote to Balsam Hill and we got a new tree a few days before Christmas, I think 12/22/22. So we didn’t use that tree last year. Got it out this year and I’m not sure it’s even the sane tree. Branches are turned over, one is a bit loose. I will never buy another Balsam Hill.”

Helpful Report

Posted 2 years ago

“Ordered a Berkshire Mountain Fir. Cannot express how disappointed I am especially given the price point. Even though the branches were "fluffed", the tree is very sparse and it looks as though half of the lights were not installed on the pre-lit tree. For the price, one would think that it would have many more lights. Will never buy again and would suggest that others stay away. This tree looks as though it was purchased from the Dollar Store.”

Helpful Report

Posted 2 years ago

“i bought a tree from them about 5 years ago and right out of the box, the bottom lights did not work. we followed ALL instructions, then i could not reach any one with any of their contact info and no one got back to me thru all the messages i left, i even wrote a letter. SO DISAPPOINTED. I have been telling everyone i know!”

Helpful Report

Posted 2 years ago

“I ordered the BH Fraser Fir Meadow Wreath from the sale page. It was 1/2 price, but still $64.99. The wreath I received was all plastic, needed to be fluffed, it is ugly. I can get a better wreath at Walmart. We have a tree and love it. So this purchase will be our last!”

Helpful Report

Posted 2 years ago

“RUN! Do not buy from this company. They advertise their trees as being a completely different price from when you check out. I contacted their customer service department, providing screenshots, and the gentleman said that there was nothing they could do. The price, which was $200.00 more than the advertised price, was the price (before taxes) at checkout. Very clever, and I am sure some consumers just go along and pay the price at checkout.”

Helpful Report

Posted 2 years ago

Balsam Hill is rated 1.3 based on 490 reviews