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Balsam Hill Reviews

1.3 Rating 421 Reviews

4 %

of reviewers recommend Balsam Hill

Company Reviews

1.3

Based on 421 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 4 star review on 22nd December 2023

Balsam Hill 1 star review on 28th August 2023

Balsam Hill 1 star review on 28th August 2023

Balsam Hill 1 star review on 17th February 2023

Mary Beth O'Brien

Balsam Hill 1 star review on 23rd December 2022

Balsam Hill 1 star review on 23rd December 2022

Balsam Hill 1 star review on 23rd December 2022

16

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am having the same issue of lights not working as many others. I purchased a pre-strung 9’ tree in 2015. Cost was approximately $1000. A couple of years ago multiple strands of lights stopped working. Balsam Hill sent me replacement lights. I re-strung the lights (a very tedious and time consuming job). Three more strands went out again (in 2021). By the looks of all of the bulbs on a strand, the wiring must be faulty and is shorting out. Very poor value for the price paid, very limited warranty period, and no customer service in the way of repairs. I would not recommend.”

Posted 2 years ago

“Used four times and my tree looks worse then my 10 year old WalMart tree. I do not recommend this or any tree from Balsam Hill.”

Posted 2 years ago

“We have purchased a 9ft tree and a battery powered wreath. The tree is beautiful and we enjoyed it for 4 years. However, on December 29, 2021 the tree suddenly started burning really bright in the top section for a few minutes and then two rows of lights went out. We attempted to replace bulbs, fuses, etc. to no avail. When I called customer service, I was hastily informed that the tree was out of warranty. I was also told I could not purchase just the top section of the tree. I would have to purchase a new tree or live with the one I have now. Honestly, I am afraid to use it after the episode. I fear it may burn my house down! Horrible customer service! I could have purchased a tree for half the price that would have lasted this well. I don't recommend.”

Posted 2 years ago

“I wish I would have read these reviews before I spent my money on this expensive tree and kept my old Hobby Lobby tree. This tree smells like a musty old basement, right from the get go. Customer service is horrendous, they said no warranty, I had the tree a little over a month and this smell hasn't gone away. Also, agents obvously are not from the United States.”

Posted 2 years ago

“It would be a zero if I could. Terrible customer service. Warranty is a joke. Two trees in 3 years. Weeks ago reached 3 year on ORIGINAL purchase. One year old tree out in two sections. CAN ONLY OFFER $50 towards new purchase. Stay away!”

Posted 2 years ago

“I bought an artificial tree with fitted lights a year ago. Very happy with the tree until the lights failed after a year and balsam hill said it would take 9 months to receive a transformer that should resolve the issue! Very disappointed that I had to separate lights for this expensive item that didn’t last several weeks of being used AND the resolution will occur in 9 months time. Obviously a company that cares for profits and not customers”

Posted 2 years ago

“Terrible customer service. Expensive tree and they didn't honor warranty. DO NOT BUY FROM THEM, definitely not worth the price”

Posted 2 years ago

“This is the most awful company I’ve ever dealt with! I ordered battery operated wreaths and garland… $1,200.00 worth. They sent me the plug in type. I called them numerous times regarding this matter and they weren’t willing to give any money back- not even a credit. They are DISGUSTING!!!!!!!!! DO NOT BUY FROM THEM!!!”

Posted 2 years ago

“We have 4 artificial Christmas trees and the Balsam Hill tree has not seen the outside of the box in 2 years. The three trees that we display are each >25 years old when we paid $25-$35 each for them in an after Christmas sale. They work fine. The Balsam Hill tree is junk. A source of frustration as lights don't work so I don't bother with it anymore.”

Posted 2 years ago

“Bought a number of garlands and wreaths and one $179 garland stopped working after less than 60 days. You refused to replace since it was 30 days past. I will never buy your products again. Buyer beware”

Posted 2 years ago

“I’ve had a Balsam hill tree for 3 months and the lights are burning out strand by strand I’m cheap tree lasts must longer”

Posted 2 years ago

“After wrestling with real trees for many years I was seduced by the promotions to consider buying a Balsam Hills tree. Unusually for me I actually read many reviews. Thank you all for warning me against these products. I will keep using the real trees..”

Posted 2 years ago

“I ordered my Christmas tree on December 12, it was supposed to have been here by December 20. It arrived on the 21st of December, in two boxes which is what we had anticipated. Unfortunately both boxes were filled with the same parts of the tree which make it impossible to put together. They will send the right box but now it might make it here by the 24, if we are lucky. They offered absolutely no compensation for their mistake. "There is literally nothing I can do for you," said the customer service representative.”

Posted 2 years ago

“I have spent thousands of dollars with this company & they have officially lost me as a customer & will let others know. A store credit would have been nice, but the girl Jeanne was terrible to work with.”

Posted 2 years ago

“Basically they will try to steal from you. Delivered a box with the product missing. Opened on birthday but they claim it is outside their "premium warranty"!”

Posted 2 years ago

“Non existent after sales care We purchased our pre lit tree around 4 years ago and it is a beautiful thing. This year sadly the lights packed up due to the transformer suddenly not working. I contacted customer services and asked their advice. Unfortunately our warranty had expired, I understood this so wanted to BUY a new transformer to return our tree to its former glory. I was told that there were no replacement transformers available as they were out of stock and wouldn’t be available for quite some time (certainly not this Christmas!). I felt so let down that there was no chance of a swift replacement being sent to me and after spending such a considerable amount of money originally I would expect better after sales care and for the longevity of its function to last considerably longer. Since reading reviews online and comments from others over social media I can now see that I am by far not the only customer who has been very disappointed by Balsam Hill.”

Posted 2 years ago

“I paid $800 for a Balsam Hill Christmas tree in 2016. Last year 2 sections would not light. I contacted CS and they said it’s out of warranty and there is nothing we can do. Seriously? This is not an issue with a strand of lights not working. There are 4 sections of the tree and 2 do not work. Obviously the issue is with the electrical. I even offered to send the tree back (at my expense) for them fix. They do not do that. They did send me a package of bulbs and fuses ‘as a courtesy’ for the issues I’m experiencing. Ha Ha - thanks but the bulbs/fuses you sent were not for my tree. So folks, once you are out of warranty and have a MAJOR issue with your tree, you are out of luck. They did send me the link to purchase a new tree. Not a chance!”

Posted 2 years ago

“We are no longer a customer of Balsam Hill. This year, our 2016 X-mas tree which was used in 2017, 2018, and 2020, had at least a 50% of the incandescent lights fail. It is no longer under warranty. What customers do not realize is the incandescent lights had a limited life. And, once so many no longer work, replacing strands on a 7 ½ foot tree, consumes large amounts of time and patience. This would have been after calling customer service three times, spending, at least, ten hours, checking bulbs, fuses, and master bulbs, and attempting to replace every bulb on several strings of lights. Ultimately, this tree has been disposed and a replacement of a non-lit tree from an alternative retailer was found. The Balsam Hill website does not include the hours current LED pre-lit x-mas trees will function without replacing the whole strand of lights. It does not include the amount of time it might take to replace each strand and the number of strands on each tree. Investing in an expensive pre-lit artificial X-mas tree from Balsam Hill has been a great disappointment for us!”

Posted 2 years ago

“This is the biggest fraud I ever experienced in my whole life. I ordered the 10.11. a christmas tree, it was stopped at the border controll for three weeks, I had to call the so called customer service to get it through the border controll. Finally the 6th of december they paid the taxes and sent the tree to the sender instead to me. Unbelievable. And the customer service is far from a service, even farer from competence and a shear catastrophy. They weren't able to find the error and return the tree to me. They just tell me the one I ordered is sold out and I can try to find another one. Never again!! Don't order here, it's a big disappointment and a pure catastrophy. They ruined our Christmas.”

Posted 2 years ago

“Worst customer service on the planet. Have three interactions on the same subject and get three totally different answers. All three ended up wrong. Barely an apology.”

Posted 2 years ago

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Balsam Hill is rated 1.3 based on 421 reviews