We received a tree with fairy lights as a gift 4 years ago. Now 2 strands have gone out and customer service (can hardly be called that) told us too bad there’s nothing they can do. Worst customer experience I have ever had. Personally I will never buy anything from Balsam Hill again. Please be aware if you are upgrading to the fairy lights that there is no way to troubleshoot when they go out.
2 years ago
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