Bought a Fraser Fir This was not a cheap tree the artificial branches and trunk have silver in them had the 1 st tree a year did not show that until it came out this year. Contacted Balsam Hill warranty deptment said they had had problems with that Tree They sent me another tree And the replacement is the same way. It is only with the Fraser Fir the second person I talked to new this was happening several complaints They said would not replace my 2 nd tree they sent They replaced the 1st one no questions asked I would not by from them again there a cheaper trees out there that are cheaper also the warranty manager as very rude. I could take a tree back to Costco even after a year they would replace Don’t by from Balsam Hill if I wanted tinsel in my branches I would by it
5 months ago
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